Exetel customer help forum

Plus! Telstra for some unknown reason, along with putting their codes back on the line, have apparently now sent another modem... which we will have to send back also... hopefully Australia Post don't lose this one. Just scanning this topic as a family member is experiencing the same problem Perhap...

Well, it's all rather interesting. I have been waiting since Thursday - the 3rd - for this IP change; nothing happened (using "External IP" add-on in Firefox which continuously monitors it - very convenient!) until about 15:30 yesterday when they spontaneously (no visible modem resets) changed over,...

I suppose you really need to amend this page - and any others like it - now. 01/03/09 We have maintained the 12 hour 'off peak period' when so any other 'ISPs' are decreasing their already less than useful hours And - you meant to say "so m any" :mrgreen: Perhaps you could change it to "We have at l...

In particular, the "super-off-peak" concept of 3am-9am is already symmetrical and would act to offset the 9am-midday build up But nevertheless does represent limiting the true "off-peak" period to 10:00 (or indeed, earlier) so it hardly constitutes an "alternative". :) And my other point was that s...

For example, 10am-midday might be at risk of becoming congested in the foreseeable future According to my readings of the traffic graphs, it now is the peak period, with "all-time highs" on the weekends since the start of this month. Am I missing something? ... while another shortening of off-peak ...

There might be an unfortunate side effect though that more people manually download in the morning to claw back those downloads they otherwise would have started at midnight. If this is done early in the morning it will be good, but if it is done late in the morning it could lead to some level of c...

Even if the same total downloads are made in a reduced 10 hour window, this is a preferable situation as it pushes more downloads into the trough that occurs between 3am and 9am. There might be an unfortunate side effect though that more people manually download in the morning to claw back those do...

With a shorter period for more downloads, I expect there would be an even greater 'cliff' at the end time than the one now at midday. Well, here's one for the books then! Whatever the "cliff" may look like, today's figures (that is, 1st of August) set an all-time record for Exetel! Therefore I woul...

last night at 12mn there was a slow down but NOTHING like the past months ... maybe some people have already made changes? You may have to be quick but ... take a look at the download profile for this morning - there are two peaks, one at midnight and one at 02:00. I would indeed say that someone h...

In a galaxy not so far away, Despite any best intentions, those who retained the midnight-midday option have not aided Exetel. The midday-2pm period is not congested; it is the midnight to 2am that is/was the critical issue Now that is interesting. I do not seem to have been able to obtain any respo...

One question though - If it is found (which it may very well not be) that the adjustment to a 2am start across the board does not alleviate the congestion at Midnight will the off-peak times be returned to 12 hours whether it be 2am to 2pm? Tedious, but it's a good idea to carefully read through th...

But what is this mysterious effect at midday? Is it manual or automatic? It is automatic download schedulers ending downloads. I'm not so sure about that, but have had a further look at the graphs to muse on exactly what these "automatic download schedulers" are . Whatever they are, they are at lea...

All of the people who changed their download period away from 12 midnight when we had that discussion will keep it after 1/8/09 as a 'thank you' for being a good Exetel "citizen". So they keep a 12 hour download period. Well, since that is exactly what I did (02:00 to 14:00), I should be happy, and...

We would like to thank everyone who took the trouble to make their views known and to offer some interesting ranges of advice and some innovative suggestions. ... Before June 1st we will provide an option for any customer who wishes to do so to select an alternate 'off peak' period for the followin...

The general theme here seems to be favourable towards the change to 02:00 to 14:00. To me, it is generally advantageous as I would rather not be enticed to stay up until midnight in order to watch Flash videos; I certainly have no intention of being up till 2 am. :) Much better - healthier - to make...