Search found 48 matches

by the_aph
Fri Feb 01, 2013 2:04 pm
Forum: Improvement & suggestions
Topic: Payment was dishonoured notifcation
Replies: 1
Views: 3671

Payment was dishonoured notifcation

I have a number of clients that include me on their Exetel contact list so I can help with trouble shooting ADSL issues. Today I received a "payment was dishonoured" notification, this notification does not give any indication of the service it is referring too. I've checked and my personal payments...
by the_aph
Wed May 23, 2012 5:45 pm
Forum: Web site
Topic: ADSL2 (optus) agent sign up page broken
Replies: 7
Views: 4996

Re: ADSL2 (optus) agent sign up page broken

I've just tried to sign up a new user up today, the field still only allows 6 characters when signing people up for the no contract plans. Can this please be resolved?
by the_aph
Thu Apr 05, 2012 12:43 pm
Forum: Web site
Topic: ADSL2 (optus) agent sign up page broken
Replies: 7
Views: 4996

Re: ADSL2 (optus) agent sign up page broken

Thanks
by the_aph
Thu Apr 05, 2012 10:38 am
Forum: Web site
Topic: ADSL2 (optus) agent sign up page broken
Replies: 7
Views: 4996

ADSL2 (optus) agent sign up page broken

When signing up to a new ADSL 2 (optus) plans you are now asked to choose Exetel or Agent. But when you choose agent, the new agent field only excepts 6 characters. Lite Agent codes are 7 characters long so you are blocking Lite Agents from signing up new users. Can this please be resolved ASAP plea...
by the_aph
Sun Oct 17, 2010 10:59 pm
Forum: Archived threads
Topic: Fax server down again?
Replies: 5
Views: 1257

Re: Fax server down again?

Sent 15 faxes at 9:30pm today, they still have not been processed. Can this please be fixed
by the_aph
Thu Sep 23, 2010 4:55 pm
Forum: Archived threads
Topic: Fax server down again?
Replies: 5
Views: 1257

Re: Fax server down again?

Thanks
by the_aph
Thu Sep 23, 2010 12:03 am
Forum: Archived threads
Topic: Fax server down again?
Replies: 5
Views: 1257

Re: Fax server down again?

Sent 12 faxes at 4:30pm today, they still have not been processed. Can this please be fixed
by the_aph
Fri Jun 04, 2010 10:19 am
Forum: Fax via ADSL
Topic: Failed to send
Replies: 8
Views: 6476

Re: Failed to send

Thanks Will.
by the_aph
Thu Jun 03, 2010 10:02 pm
Forum: Fax via ADSL
Topic: Failed to send
Replies: 8
Views: 6476

Re: Failed to send

Sent 13 faxes this evening, non of them have been processed. Think it must be down again.
by the_aph
Mon Feb 15, 2010 10:30 pm
Forum: Fax via ADSL
Topic: Service Down 15/2/2010?
Replies: 8
Views: 6320

Re: Service Down 15/2/2010?

I have sent 9 faxes today, none of the them have worked or shown up in the user facilities page.

Can something please be done to improve the reliability of this service.
by the_aph
Thu Jan 21, 2010 11:53 pm
Forum: Fax via ADSL
Topic: Down again?
Replies: 11
Views: 7233

Re: Down again?

Yes working again,

Thanks
by the_aph
Wed Jan 20, 2010 10:00 pm
Forum: Fax via ADSL
Topic: Down again?
Replies: 11
Views: 7233

Re: Down again?

Have sent faxes using "email to fax" yesterday and today and the services isn't working. Emails sent fine but faxes weren't recieved and didn't come up in the user facilities.
by the_aph
Tue Jan 05, 2010 8:38 am
Forum: Products & services
Topic: Reductions In Wireless Broadband Plans
Replies: 61
Views: 13777

Re: Reductions In Wireless Broadband Plans

Maybe if you can reduce the excess usage fees down to about $15 a GB on the larger plans.
by the_aph
Tue Sep 08, 2009 11:40 am
Forum: Archived threads
Topic: Plan changing from INCPHONE Z to NAK2B
Replies: 2
Views: 248

Re: Plan changing from INCPHONE Z to NAK2B

Thanks Jason, naked it is then.
by the_aph
Sun Sep 06, 2009 9:59 pm
Forum: Archived threads
Topic: Plan changing from INCPHONE Z to NAK2B
Replies: 2
Views: 248

Plan changing from INCPHONE Z to NAK2B

In the application form it states: "Exetel will keep your current User Facility, email account and invoice history available to you and will link it to your new services." Does this also include: - Linked HSPA plans ( signed up under the existing customer, 12 month contract deal) - LITE agent progra...