Search found 633 matches

by austdata
Mon Jun 30, 2014 11:35 am
Forum: ADSL connections
Topic: Drastically Low Speed
Replies: 2
Views: 690

Re: Drastically Low Speed

Hi Austdata, I have done a port reset for your service, please restart the modem and check the service. If there is no improvement please reply to the troubleshooting email we have sent you to your nominated email addresses. Thank you LodumS, That's done the trick! :D Without resetting anything els...
by austdata
Mon Jun 30, 2014 3:35 am
Forum: ADSL connections
Topic: Drastically Low Speed
Replies: 2
Views: 690

Drastically Low Speed

Recently my Exetel DSL2+ connection has been getting slower and slower.
It's down to 80kbits at the moment! :shock:
See here.

Anyone have any ideas what it may be? I've done the usual, resets and power cycle. :(
by austdata
Tue Feb 28, 2012 9:45 pm
Forum: Customer reviews
Topic: Satisfactory customer service
Replies: 8
Views: 4081

Re: Unsatisfactory customer service

The phone is working with the old number like a charm. I'm very pleased.

On the bright side, once the new plan has paid for the new mobile, I'll be back with Exetel.

Cheers,

Mike
by austdata
Tue Feb 28, 2012 2:01 pm
Forum: Customer reviews
Topic: Satisfactory customer service
Replies: 8
Views: 4081

Re: Unsatisfactory customer service

Thanks Steve,
The old phone popped back into life and I started the transfer online and it is now listed as received. As soon as it activates I'll post here and PM you as well, so the old service can be finalised.

Thanks again and cheers,

Mike
by austdata
Tue Feb 28, 2012 1:43 pm
Forum: Customer reviews
Topic: Satisfactory customer service
Replies: 8
Views: 4081

Re: Unsatisfactory customer service

Hi austdata, Sorry for any inconvenience caused to you with this regard. As per the telephone conversation we had, I will send a reply to the email once the mobile service is re-activated. Thank you Steve, Your prompt help and can do attitude are what I have had and enjoyed from Exetel for the past...
by austdata
Tue Feb 28, 2012 1:38 pm
Forum: Customer reviews
Topic: Satisfactory customer service
Replies: 8
Views: 4081

Re: Unsatisfactory customer service

At http://www.exetel.com.au/a_plan_pricing_adsl2_new.php there is a note at the top of the table "Must Also Rent Telephone Line From Exetel", and at the bottom: "Line Rental: $20.00". In other words OT-10 costs $29.50 pm plus any once-off fee. G'day Dazzled, There were a number of places were detai...
by austdata
Tue Feb 28, 2012 1:02 pm
Forum: Customer reviews
Topic: Satisfactory customer service
Replies: 8
Views: 4081

Satisfactory customer service

Situation has now been resolved. Thank you Steve Why can't support answer questions that are asked? My question: I would like to make sure I have changed my plan to OT-10 ADSL2+ (via Optus) With Telephone please. I cannot tell from the change service status if the home phone is included. Here's the...
by austdata
Sun Jul 10, 2011 12:03 am
Forum: Mobile services
Topic: Bed reception where used to be full bars...
Replies: 4
Views: 477

Re: Bed reception where used to be full bars...

:shock: I so expected another topic altogether when I read the subject. :shock:
Bed reception where used to be full bars...
Which bar was full? Who's bed? And who was doing the receiving? :oops:
by austdata
Wed Jun 29, 2011 4:45 pm
Forum: Telephone issues
Topic: Phantom Calls
Replies: 10
Views: 2883

Re: Phantom Calls

Don't bother talking to the operators as nothing will induce them to take your number off their list. Try speaking mock Chinese to them. Always start by answering the phone with "Whay?" :twisted: Then yabber on with the fake Chinese. Works a treat for my sister in-law, she also does mock English re...
by austdata
Wed Jun 29, 2011 2:33 pm
Forum: Mobile services
Topic: Limited ADSL2 Access
Replies: 6
Views: 524

Re: Limited ADSL2 Access

nuranj wrote:
It has affected some services in VIC as well.
That'll explain it, thanks Nuranj.

Cheers, Mike
by austdata
Wed Jun 29, 2011 12:27 pm
Forum: Mobile services
Topic: Limited ADSL2 Access
Replies: 6
Views: 524

Re: Limited ADSL2 Access

Note that there was an outage. It was related to https://forum.exetel.com.au/viewtopic.php?f=296&t=38264 Hello Nuranj, I spotted that but it was in Tas not Vic. I was surprised that I could still access Exetel, websites as though I was blocked for spam, unpaid invoice, etc, even though my account w...
by austdata
Wed Jun 29, 2011 1:16 am
Forum: Mobile services
Topic: Limited ADSL2 Access
Replies: 6
Views: 524

Re: Limited ADSL2 Access

Never mind, It's cleared up now. Wonder what it was? :?:
by austdata
Wed Jun 29, 2011 12:23 am
Forum: Mobile services
Topic: Limited ADSL2 Access
Replies: 6
Views: 524

Limited ADSL2 Access

I have a CAP19 promo plan and can access Exetel websites with my ADSL2+ part of the plan but, apparently, no others. Just checked the forum and there doesn't appear to be any problems affecting Dandenong, Victoria. It's not the end of the period so my credit is still good. :wink: So does anyone know...
by austdata
Mon Dec 20, 2010 12:51 pm
Forum: Wireless broadband
Topic: USIM Activation For Existing Account
Replies: 4
Views: 5658

Re: USIM Activation For Existing Account

bodogbodog wrote:Loving this OTFree and CAP19 bundle - although I do have one problem!

How on earth do I even come close to using my quota for ADSL2 and the Mobile plan!
I agree! :mrgreen: I'm only up to 18GB and $7.00 :shock: I've got a long way to go! I like watching 7mate on the Laptop now. :wink:
by austdata
Fri Dec 10, 2010 7:10 pm
Forum: Telephone issues
Topic: STD and IDD
Replies: 4
Views: 1408

Re: STD and IDD

Thanks Jason,
Much appreciated.