Exetel customer help forum

shnikshnak wrote:23/11/2011
After 16:30




not happy, jan

I will respond to your ticket # 4451306.

According to our supplier, some of the values are not within specification, therefore there will be a technician working on this case on or before 25/10 by close of business, we will keep you posted as soon as we have an update.

udara wrote:we are currently investigating the issue and we will provide you with an estimated time of rectification soon

Estimated ETR will be 10 working days.

Our free hosting service, you already have a one database, which means you cannot create another database, this is why your receiving this error while installing Joomla, what I would suggest you to do is, use your current database details without creating a new one. Database configuration details ar...

Your information has been sent to Sensis, usually they will take ten to fourteen days to activate the listing.

Thanks for the PM I've e-mail you details which I required to organize the whitepages listing, these details has been sent to your main contact e-mail, please respond as soon as possible so that we can submit these details with our supplier. (Ref- 4353786)

gong_guy,

Could you please PM me your service details, so that I will be able to check with our supplier.

casio7131 wrote:(but still waiting for the phone number to reappear in the online white pages).

Could you please PM me your service number so that I can follow up online white pages.

Webgurupc, I suggest you to e-mail your full Thailand mobile number and link to this forum post to residentialsupport@exetel.com.au. An engineer will be able to make few test calls using our VOIP service, if the test calls fail, they will be able to follow up with our supplier. Trying to dial to a n...

Hi Christian, We could see it is correctly programmed now :D please test your connection. Hi there, I have the same problem, I was on a ADSL1 plan and switched to ADSL2. I expected that by now the change would have taken place, but I'm still running at 1.5Mbps. Also, shouldn't we get the "your plan ...

Please be informed that the delays are due to a heavy work load at our wholesale supplier’s end, and they are currently clearing up the back log of activations. As per the escalation points, they expecting this to be soon but we will keep you informed when this is resolved. Sorry for the inconvenien...

I am checking with the provisioning team, will provide an update shortly.

Usually you can engage with an ACMA Registered Cabler to complete your internal wiring issue, you may find them from yellow pages.

Stevena,

On 30th I could see some disconnections on your ADSL service, but so far the session is good, if you’re experiencing latency issue, please provide some ping test results to the server that your connecting.

I will ask someone from sales person to respond to your second query.

Similar setup info can be found via: http://exewiki.exetel.com.au/index.php?title=VoIP_page