Exetel customer help forum

My condolences to you Annette, James and family. Mr.John Linton is a great person that I've found in my life. I've learned a lot of things from him during the last 6 years... I couldn't believe that I've lost such a great boss, but we must understand that nothing is permanent on this earth. Honestly...

yep, I've done all the tests. There has to be a problem with the phone line, I've got them to call in a technician, hopefully he'll find a problem and fix it . Your issue has been escalated to our wholesale supplier and currently under investigation, you will be informed as soon as we received an u...

My PSTN service provider is Exetel, I moved everything over a couple months ago and it has been working fine up until yesterday afaik. I have emailed them to fix the issue, but they want me to agree to pay $220 to the technician if he doesn't find a problem. :S Did you isolate the line completely a...

We have just started one of the new "Z" plans on the Optus network, very poor coverage in our area, we fined we can only get coverage if the phone is located on the kitchen bench facing North, 10 steps away in the lounge no reception, the same phone had no problems with the other carrier, when appl...

I've been using voip, but got a few complaints that I wasn't picking up my home phone. So I decided to hook up the old phone through the fixed line and found out that I have no dial tone. So I can't receive calls or make calls through the fixed line. But If I have no dial tone, how can the internet...

jabez wrote: Hi Udara I've obviously got a problem with PM because I've sent multiple messages to you and they just sit in my Outbox. Please email me and I'll respond via email with my mobile #.

Please email residentialsupport@exetel.com.au with your details and the URL of this thread.

I'm in Perth and am currently on the old Z/21BYOLINE plan - according to speedtest.net my service is routed through Melbourne, this has always been the case, the same with a mate of mine on the same plan. My pings to Perth Gaming servers etc. confirm this. I was at my cousins house last night who i...

Question about the new July MOBILE plans. If for whatever reason my ADSL service with Exetel ceases during the 12 month MOBILE service, does the cost of my MOBILE service revert to non-bundled price? I could not found any mobile service under your name. Would you please email your mobile service nu...

ManUtdFans wrote:

ShaminG wrote:It appears the old account has been deleted from the system back in April.

Also you have created the new email account with the same name.

Why my old email account was deleted?

The email account has automatically been removed from the server as it has not been used for a long period.

thalamic wrote:Thanks guys, so I guess my IP is blocked for some reason.

Your IP address has not been blocked by Exetel for any reason.

Hi, I've been using Exetel with my wireless modem/router BiPAC 7404VGP since 2007. 2 days ago I've lost my Internet connection. I changed nothing in router configuration. I can ping primary/secondary DNS servers 220.233.0.4 but I can't ping Google or anything else. I have 5 computers connected via ...

ozshots wrote:Exactly my problem.... awaiting for reply from exetel

Can you please let me know the ticket number for your issue?

MikeCheck wrote: For reference: what should the APN be?

Please check "Configuring the APN" through the below URL.

http://www.exetel.com.au/mobile_faq.php

Provisioning just sent me an email in regards to 'premium sms barring' which is neither relevant nor helpful. So just so we are both on the same page, a 24 hour time-frame has now been extended to a 5-day time-frame (from Thursday when I activated to Monday)? I understand it is the weekend but even...

So what happened: eventually I got this reply from Exetel: "Please note that our suppliers have informed us that there is a issue in the supplier related network. However this has been included in a Customer Network Improvement(CNI) plan but they are unable to provide us with an estimated time that...