Exetel customer help forum

It tells me "YOU NEED TO INSTALL OR UPDATE TO THE CURRENT VERSION OF FLASH. Click anywhere on the blue space to go to the non-flash page.". I have according to the Firefox Download Manager v10.1.102.64 and the Adobe website says that is the latest. Flash works fine on every other website. I have tr...

The email actually stated something that only applied to the customer at the time. I asked the billing manager and he said that nothing on that page should be changed.

Previously, in the member facilities the VoIP usage meter accounted for included calls/minutes if you opted into a Useful 'Add On' Bonus Pack. I have a cousin who used to have 'VP4' but changed to 'VP6' this month. This person found very convenient the 'used minutes' that was counted at the top of ...

Dazzled wrote:Thanks for that. I'll ask for the website to be updated to the current policy.

Hi Dazzled,

I have sent you a PM.

From page http://www.exetel.com.au/a_plan_pricing_new.php if I click on, say, plan T1500-A ORDER button, I arrive at the order page https://www.exetel.com.au/order/residential_online_form.php?agent_code= then if I scroll down to "ADSL Modem Type" then in the "Spec Sheet" download column, the downlo...

sable wrote:On Order Services/Mobile section of Members Facility only the Optus capped plans are available.

Could the Optus per second plans be added please.

These will be added soon.

Exetel Sponsorship for Regent Honeyeater Project Report for September - October 2010 Work undertaken in the past 2 months - School planting days So far this year we've had 27 planting days involving 20 schools, and with the wonderful extended rains, we are launching into a few extra school planting...

Jyrn wrote:Spelling errors in Exetel VoIP Online Order Form template.
1. VOIP login details table. Telephone incorrectly spelled as Telepone
2. Instructions at bottom of page. Point 3 the waord hardware is incorrectly spelled as harware

Hi Jyrn,

I've sent you a PM.

Hi, I am moving to a share house next week. And I have already applied to cancel my current ADSL service effective on 22th November. I will retain my VoIP and mobile services with Exetel. However I am not able to find a page to change my address in the Member Area. Would someone kindly give me a hi...

David R wrote:After submitting the https://www.exetel.com.au/members/hspa_ ... d_form.php it notifies me to "Select a type of SIM" -the input for which (SIM-)type may be selected appears missing on the order form.

Hi David,

This is fixed now. Sorry about that.

Shady, please have a look at this post I made, https://forum.exetel.com.au/viewtopic.php?f=59&t=37092#p283330 . I am trying to disable global roaming, however to me it looks like the web site is breaking. Comments? Hi, It looks like u disabled global roaming. It must be a display issue. I'll check ...

zaxapod wrote:message sent

It does work on firefox on one PC, but not on another one.

It's most probably a browser issue on your end. Try clearing the cache and temporary internet files and let me know how that goes.

zaxapod wrote:Just tried again with Internet Explorer and it works as usual, but with firefox just a blank page. Firefox 3.6.12. Windows XP
I'll try again later from a different PC.

I'll send you a PM in a moment.

Dazzled wrote:Shady, PDF's working in Opera, Firefox, Epiphany, and Konqueror for me.

Thanks Dazzled.

zaxapod wrote:Anyone else notice that the PDF invoices don't actually open today? - they just open a blank page for me. The HTML invoice does open, so its no big deal.

What browser are you using?