Search found 39 matches

by sleeping247
Mon Jul 25, 2011 4:08 pm
Forum: ADSL connections
Topic: Which exchange is it really connected to?
Replies: 3
Views: 253

Re: Which exchange is it really connected to?

Thank you, Larry for your reply and assistance.

Does the wholesale supplier have a SLA with you for these enquiries?

I hope to hear from you soon
by sleeping247
Mon Jul 25, 2011 2:51 pm
Forum: ADSL connections
Topic: Which exchange is it really connected to?
Replies: 3
Views: 253

Which exchange is it really connected to?

Verify that the interface instances are discovered and available for the devices provisioned I am relocating to the next street in the near future and after speaking to Provisioning, I have some doubts on the accuracy of the information provided and was hoping for some input (and possible escalation...
by sleeping247
Mon Jul 25, 2011 2:35 pm
Forum: Invoicing & billing
Topic: Itemised Log missing in invoice following VOIP to PSTN port
Replies: 3
Views: 1220

Re: Itemised Log missing in invoice following VOIP to PSTN p

This has been resolved. Thanks for escalating the issue
by sleeping247
Mon Jul 25, 2011 7:09 am
Forum: VOIP
Topic: PSTN to VOIP
Replies: 2
Views: 792

PSTN to VOIP

Does Exetel still offer the service to convert a PSTN number to VOIP and have a new number assigned to the PSTN line? If so, is there a process to apply for this? I have found http://www.exetel.com.au/residential-pstn-to-voip-faq.php in which it states: Q3. How do I apply for this? A. Please apply f...
by sleeping247
Thu Jul 21, 2011 1:28 pm
Forum: Invoicing & billing
Topic: Itemised Log missing in invoice following VOIP to PSTN port
Replies: 3
Views: 1220

Itemised Log missing in invoice following VOIP to PSTN port

I had a PSTN line which I ported to VOIP some time ago as I was using Naked DSL. Following Exetel's decision to withdraw Naked services in favour of OCV plans, I changed to a OCV200 plan but only recently did I decide to port the now-VOIP number back to PSTN. The port was successfully completed on 0...
by sleeping247
Tue Jul 12, 2011 12:02 am
Forum: ADSL connections
Topic: ADSL2 OCV Relocation
Replies: 4
Views: 374

ADSL2 OCV Relocation

Hi there, I'm about to move house and would like to find out what the best way to go about it. I'm on ADSL2 with a OCV200 and an Exetel provisioned PSTN line. I'm moving to a place just down the road so it'll be on the same exchange, so I would like to keep my current PSTN number (which we've had fo...
by sleeping247
Wed Jan 19, 2011 3:26 pm
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 70976

Re: Price Increase For Out Of Contract Customers - Continued

Not sure if this has been covered, but I'm currently on a naked plan and am considering changing to OCV200. The main calls we make are to China where VOIP rates are $0.02 a minute. We only have one telephone handset which we envisage will be plugged into the PSTN line, but calls to China are $0.08 a...
by sleeping247
Tue Jan 04, 2011 9:55 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

Thank you, CoreyPlover. I not sure why other people are still on NF/NOTEL plans. Perhaps they have their plan name incorrect and, like you, were migrated to ON or similar plans. As much as I wish this was the case, I highly doubt it, but only Exetel can answer definitively if there are still users o...
by sleeping247
Tue Jan 04, 2011 2:49 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

You seem to have a bee in your bonnet .... perhaps there is some mis-understanding as to whom was or was not required to change plans. It may even be true that the "others" that appear to have not changed plans, actually did -- automatically or by choice. I would presume that if you were forced to ...
by sleeping247
Tue Jan 04, 2011 2:04 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

ForumAdmin, Can you please provide clarication to whether users on ON plans will be charged the extra $10 should they opt NOT to take up the new OCV plans? ForumAdmin's first post on https://forum.exetel.com.au/viewtopic.php?f=4&t=37427 stated that the $10.00 price increase per month only applies t...
by sleeping247
Tue Jan 04, 2011 12:34 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

ForumAdmin, Can you please provide clarication to whether users on ON plans will be charged the extra $10 should they opt NOT to take up the new OCV plans? I'm confused by the newsletter and the email received a few days ago advising us of the OCV plans. I was under the impression that current naked...
by sleeping247
Sat Jan 01, 2011 11:11 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

Also, I posted this a couple of days ago and don't remember seeing a reply. Apologies if I've missed it. Does the $3 admin/account fee apply to these new plans ? No. Does this include users who opt to pay using credit card, or will there be an additional fee? Secondly, will your statement remain tru...
by sleeping247
Sat Jan 01, 2011 11:07 am
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

From - Exetel January 2011 Customer News Letter received by me 3 hours ago. "If you do not change your current Exetel plan (...) you may continue to remain on your current ADSL plan but, from 1st February 2011, the monthly charge will increase by $10.00 per month for each 'old plan'." Classic carro...
by sleeping247
Thu Dec 30, 2010 5:38 pm
Forum: Improvement & suggestions
Topic: Naked users forgotten?
Replies: 292
Views: 27031

Re: Naked users forgotten?

ForumAdmin wrote:
sujd wrote:Does the $3 admin/account fee apply to these new plans ?
No.
Does this include users who opt to pay using credit card, or will there be an additional fee?

Secondly, will your statement remain true for at least the duration of the new contract?
by sleeping247
Fri May 01, 2009 12:36 pm
Forum: Invoicing & billing
Topic: Excess Usage Clarification
Replies: 3
Views: 719

Re: Excess Usage Clarification

Thanks for the quick reply The plan details page within member facilities states: "Therefore, if you have selected the ‘shaped’ option it is valid for a further 2 gigabytes of downloads for the remainder of the calendar month. Once you download more than 2 gigabytes you will be charged $6.00 per gig...