Exetel customer help forum

All fixed, thanks for your assistance!

I'm glad it's not just me then! Thank you for taking the time to reply.

Hi there,

My monthly download quotas reset at midnight last night and for some reason my dashboard is still showing 415.47 GB / 500 GB (83%). This is clearly impossible, I wish I could download this quickly.

Can anything be done to fix this obvious error?

Thanks,
Cameron

Cheers mate, I'll give that a try!

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I've been waiting to see if this situation improved any more than it already has and it seems it probably won't, will exetel still waive contract fees if I churn due to this degradation in performance?

Hi guys,
For me the upgrade done this morning has improved the situation somewhat, my connection is still not up to the standard it was previously. Happy to do any diagnostics required.

The regular updates are much appreciated.

To KavindaS, A recent post by an Exetel user on Whirlpool has the following information which they state was sourced from Exetel itself regarding the state-wide Tasmanian issue which has been an on-going problem since 23rd Oct 2012 post-wholesale DSL supplier transfer from Telstra to AAPT: "The iss...

Thank you for posting this Cindercharge, if confirmed I will be looking for a new ISP.

Still stuffed for me.

I encourage everyone posting here to also send an email to exetel support, if this isn't a priority it needs to be.

Returned my modem MTU to default setting, cycled for 20 minutes, still have a terrible connection. Test run on 03/11/2012 @ 05:23 PM Mirror: Exetel Data: 3 MB Test Time: 72.31 secs Your line speed is 339 kbps (0.34 Mbps). Your download speed is 42 KB/s (0.04 MB/s). This is all with a modem sync of 5...

I read that post too, cheers anyway cstone.

Lowering the MTU helped me a lot, cheers Will!
EDIT:
It's quite a simple process if you know how to access your modem/router settings Tazz, most likely on the DSL or WAN page, then just look for MTU. Make a note of the current setting and then change it to 1400 before hitting apply/save.