Exetel customer help forum

I think Exetel's notifications have been more than adequate and I would like to thank Exetel for that. They were Wed 3 apri 8.13 am 10.38 am 1.11pm 5.45 pm 9.49 And again this morning. jim80z you probably should imagine the caos at the site of the damage and why you seem to be blaming Exetel when th...

Are you sure your on your NBN network in your home? Your images appear to have your Virgin mobile service? Am I missing something? I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of ...

Hi, we are experiencing repeated disconnections from the internet. The first disconnection started very early today and has happened frequently within the last 2 hours. Not sure where you are located but Exetel has reported possible Fibre network outages across multiple suburbs in Qld. They may exp...

Best to know how far you are from the Node. I am aware of some residents getting 75 Mbps but they have the node out the front of their home. So if it is 800 m (which some are) from your home this will reduce the speed also. If the supplier system allows, still Exetel can provision a 100/40 on FTTN s...

Could the forum please explain why everything with modems seems to revolve around FTTN. There is still a need for modems for FTTP as we are now approaching our sixth year with the Trial areas of Australia and modems are now needing to be replaced. What modems do Exetel sell for residential that supp...

Could the forum kindly confirm if this facility is still available on Exetel's mobile service for messages left on our phone? I was receiving "speech to text" prior to Xmas 2016 but as of the last few weeks the messages are presenting as Voicemail.


Thankyou for your assistance.

pjred wrote:VOIP dropped out this morning less than 24 hours.

Have you tried:
Changing the order of the codec

Unchecking the 2nd VOIP Account
or
Changing to the 2nd VOIP Account and port

Enter your VOIP number into the SIP domain name

Entered your CID name and CID VOIP number

Disable VAD

I signed up with you last night hoping to get the 100/40 plan for FTTN but I was told the max speed is 25/5 Mbps. I rang NBN today because they informed me recently that FTTN can reach speeds close to 100/40 & they don't understand why Exetel has told me the max speed is much lower. I would prefer ...

Ok many thanks for your help. I could possibly have a faulty router then as the UNI-D light on the NTD is not coming on. I have tested a 2nd and third router and connected to the NBN and I have also established a PPoE connection directly from the NTD to my PC. I have factory reset the NF10WV and al...

Ok many thanks for your help. I could possibly have a faulty router then as the UNI-D light on the NTD is not coming on. I have tested a 2nd and third router and connected to the NBN and I have also established a PPoE connection directly from the NTD to my PC. I have factory reset the NF10WV and als...

Could the forum please confirm that the NF10WV is also for FTTP? It is for the FTTP as well where you need to connect to the WAN port. http://exewiki.exetel.com.au/index.php?title=Netcomm_NF10W/V_VDSL_Setup_Guide During the configuration you may have to select the Ethernet WAN and continue. So for ...

Could the forum please confirm that the NF10WV is also for FTTP?

Any update on this matter?

Just checking in for my monthly visit to see if the Exetel SPAM Quarantine portal is working yet and still not working.... Click on 'Quarantine' BUTTON - click on 'Submit Query' BUTTON and browser heads off to this URL and you get a blank screen ? https://cp.mailsentry.net.au/exetel_viewQuarantine....

I would like to weigh in here as I see this similar question/statement posted time and time again. I have had four years experience with the NBN in Kiama. The technicians in fairness to them, as I am sure they have done a good job but all say the same thing once they have completed their side of the...