Exetel customer help forum

No worries. Happy to help where I can. My go to is to check the forum for outages before I start fiddling with anything. Next I use the search box to see if there is a current topic for my situation. 6 months can still be early days for some disruption not saying that is your problem though. Looks l...

Again in the interim, have you checked the Forum "current maintenance and outage updates" to see if your area has been disrupted. (No need for you to share that info on here). Try turning the modem off, and back on after 5-10 minutes. Just a suggestion, try a different device if that's possible. If ...

Hello, I will assist with your initial enquiry. First, have you checked your User facility to confirm you are on the new plan? Second, a speed test will never be accepted or accurate over WIFI! You must have a direct connection from your modem to a desktop or laptop. Do these things first then come ...

No it doesn't. I have a ticket number but no one is addressing the issue. It appears the Quarantine has stopped working altogether and and the amount of emails from myself has increased.
Could an engineer please look at this.

Exetel can provide the best possible Virus/Spam filtering currently available for a charge of $2.00 per month per email account. Until 31st March 2007 this service is free for any Exetel customer to trial. To add virus/spam filtering to any @exemail.com.au email account please follow these instruct...

Hello, the modems usually come pre-configured. Just plug it in.
However you must wait until you receive notification by way of sms/email from Exetel advising that your NBN is active. Hope this helps.

I think Exetel's notifications have been more than adequate and I would like to thank Exetel for that. They were Wed 3 apri 8.13 am 10.38 am 1.11pm 5.45 pm 9.49 And again this morning. jim80z you probably should imagine the caos at the site of the damage and why you seem to be blaming Exetel when th...

Are you sure your on your NBN network in your home? Your images appear to have your Virgin mobile service? Am I missing something? I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of ...

Hi, we are experiencing repeated disconnections from the internet. The first disconnection started very early today and has happened frequently within the last 2 hours. Not sure where you are located but Exetel has reported possible Fibre network outages across multiple suburbs in Qld. They may exp...

Best to know how far you are from the Node. I am aware of some residents getting 75 Mbps but they have the node out the front of their home. So if it is 800 m (which some are) from your home this will reduce the speed also. If the supplier system allows, still Exetel can provision a 100/40 on FTTN s...

Could the forum please explain why everything with modems seems to revolve around FTTN. There is still a need for modems for FTTP as we are now approaching our sixth year with the Trial areas of Australia and modems are now needing to be replaced. What modems do Exetel sell for residential that supp...

Could the forum kindly confirm if this facility is still available on Exetel's mobile service for messages left on our phone? I was receiving "speech to text" prior to Xmas 2016 but as of the last few weeks the messages are presenting as Voicemail.


Thankyou for your assistance.

pjred wrote:VOIP dropped out this morning less than 24 hours.

Have you tried:
Changing the order of the codec

Unchecking the 2nd VOIP Account
or
Changing to the 2nd VOIP Account and port

Enter your VOIP number into the SIP domain name

Entered your CID name and CID VOIP number

Disable VAD

I signed up with you last night hoping to get the 100/40 plan for FTTN but I was told the max speed is 25/5 Mbps. I rang NBN today because they informed me recently that FTTN can reach speeds close to 100/40 & they don't understand why Exetel has told me the max speed is much lower. I would prefer ...

Ok many thanks for your help. I could possibly have a faulty router then as the UNI-D light on the NTD is not coming on. I have tested a 2nd and third router and connected to the NBN and I have also established a PPoE connection directly from the NTD to my PC. I have factory reset the NF10WV and al...