Exetel customer help forum

Could the link to value added services please be repaired. When I click on it, it just takes me to a log in page.

You may or may not be aware of these things you can check prior to phoning Tech support or lodging a ticket. REad these to see if it helps. Better to understand should it persist as you maybe able to rectify the issue yourself. https://www.exetel.com.au/broadband/nbn/about-speeds testquote=h45e post...

I can probably help you in the first instance. You could add to your question the region or suburb you live in. Have you checked the forum for current maintenance and outages? Hi, Just wondering if anyone's else NBN is slow? I use to get 96mb/s now only 55mb/s. Just did another speed test, down to 3...

No worries. Happy to help where I can. My go to is to check the forum for outages before I start fiddling with anything. Next I use the search box to see if there is a current topic for my situation. 6 months can still be early days for some disruption not saying that is your problem though. Looks l...

Again in the interim, have you checked the Forum "current maintenance and outage updates" to see if your area has been disrupted. (No need for you to share that info on here). Try turning the modem off, and back on after 5-10 minutes. Just a suggestion, try a different device if that's possible. If ...

Hello, I will assist with your initial enquiry. First, have you checked your User facility to confirm you are on the new plan? Second, a speed test will never be accepted or accurate over WIFI! You must have a direct connection from your modem to a desktop or laptop. Do these things first then come ...

No it doesn't. I have a ticket number but no one is addressing the issue. It appears the Quarantine has stopped working altogether and and the amount of emails from myself has increased.
Could an engineer please look at this.

Exetel can provide the best possible Virus/Spam filtering currently available for a charge of $2.00 per month per email account. Until 31st March 2007 this service is free for any Exetel customer to trial. To add virus/spam filtering to any @exemail.com.au email account please follow these instruct...

Hello, the modems usually come pre-configured. Just plug it in.
However you must wait until you receive notification by way of sms/email from Exetel advising that your NBN is active. Hope this helps.

I think Exetel's notifications have been more than adequate and I would like to thank Exetel for that. They were Wed 3 apri 8.13 am 10.38 am 1.11pm 5.45 pm 9.49 And again this morning. jim80z you probably should imagine the caos at the site of the damage and why you seem to be blaming Exetel when th...

Are you sure your on your NBN network in your home? Your images appear to have your Virgin mobile service? Am I missing something? I’m having extremely slow speeds lately, however today has been the worst. I have tried power cycling many times and using alternate modems. I have been keeping logs of ...

Hi, we are experiencing repeated disconnections from the internet. The first disconnection started very early today and has happened frequently within the last 2 hours. Not sure where you are located but Exetel has reported possible Fibre network outages across multiple suburbs in Qld. They may exp...

Best to know how far you are from the Node. I am aware of some residents getting 75 Mbps but they have the node out the front of their home. So if it is 800 m (which some are) from your home this will reduce the speed also. If the supplier system allows, still Exetel can provision a 100/40 on FTTN s...

Could the forum please explain why everything with modems seems to revolve around FTTN. There is still a need for modems for FTTP as we are now approaching our sixth year with the Trial areas of Australia and modems are now needing to be replaced. What modems do Exetel sell for residential that supp...

Could the forum kindly confirm if this facility is still available on Exetel's mobile service for messages left on our phone? I was receiving "speech to text" prior to Xmas 2016 but as of the last few weeks the messages are presenting as Voicemail.


Thankyou for your assistance.