Search found 133 matches

by gstark
Wed Feb 12, 2020 10:27 am
Forum: NBN and other Fibre Services
Topic: No NBN service in Bondi
Replies: 7
Views: 188

Re: No NBN service in Bondi

Thank you; done.
by gstark
Tue Feb 11, 2020 7:55 am
Forum: NBN and other Fibre Services
Topic: No NBN service in Bondi
Replies: 7
Views: 188

Re: No NBN service in Bondi

Email sent. No bounce; no acknowledgement; no ticket number.

Just a quick sanity check.

Thanks
by gstark
Mon Feb 10, 2020 7:54 pm
Forum: NBN and other Fibre Services
Topic: No NBN service in Bondi
Replies: 7
Views: 188

Re: No NBN service in Bondi

Thank you.
by gstark
Mon Feb 10, 2020 7:32 pm
Forum: NBN and other Fibre Services
Topic: No NBN service in Bondi
Replies: 7
Views: 188

Re: No NBN service in Bondi

Not sure what's happening with your help desk, but I cannot log in (I have on previous occasions), the forgot password link is not sending me anything, and emails being sent to support@exetel.com.au are bouncing.

Thanks.
by gstark
Mon Feb 10, 2020 7:10 pm
Forum: NBN and other Fibre Services
Topic: No NBN service in Bondi
Replies: 7
Views: 188

No NBN service in Bondi

Lost connectivity around lunchtime today.

Still out at 1900 hours. Seems to be a broad scale NBN issue.
by gstark
Mon Apr 09, 2018 10:58 am
Forum: Invoicing & billing
Topic: Account unpaid?
Replies: 3
Views: 869

Re: Account unpaid?

Many thanks.
by gstark
Fri Apr 06, 2018 8:53 pm
Forum: Invoicing & billing
Topic: Account unpaid?
Replies: 3
Views: 869

Re: Account unpaid?

Looking more closely at this matter, you included a statement of account with your email. That statement of account clearly shows that you have received my payment. It also clearly shows that the balance due is $0.00. It would seem that there may be some sort of an issue within your accounts departm...
by gstark
Fri Apr 06, 2018 8:27 pm
Forum: Invoicing & billing
Topic: Account unpaid?
Replies: 3
Views: 869

Account unpaid?

I've just received an email from you, telling me that my account is unpaid and overdue.

This is not correct; you deducted the payment in question from my bank account on March 28.

Is there an issue within your accounting department?

Thank you
by gstark
Mon Feb 26, 2018 6:42 am
Forum: NBN and other Fibre Services
Topic: HFC down in Bondi
Replies: 1
Views: 536

HFC down in Bondi

Been down in Bondi, NSW since around 10:30 Sunday night.

Foxtel is also out.
by gstark
Sat Mar 18, 2017 9:31 am
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7598

Re: Usasge meter no longer working

Dazzled wrote:The best meters are all local scripts. What app owner?
I suspect (but I'm really guessing) that they might mean the app developer, in that any developer might embed hooks that could "call home" with a user's credentials into an app.
by gstark
Sat Mar 18, 2017 9:28 am
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7598

Re: Usasge meter no longer working

Our developers have suspended the XML feed, And not do anybody the courtesy of letting people know? While I understand what they've done, and why it's been done, surely a little bit of communication (before this was implemented) with your users ... perhaps as simple as an informative post here (aft...
by gstark
Fri Mar 17, 2017 8:21 am
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7598

Re: Usasge meter no longer working

Any progress on this matter please?
by gstark
Wed Mar 15, 2017 7:18 am
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7598

Re: Usasge meter no longer working

Thank you.
by gstark
Tue Mar 14, 2017 4:58 pm
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7598

Re: Usasge meter no longer working

KavindaS wrote:Can you check and tell me if the My Exetel https://www.exetel.com.au/my_exetel login is working to you with your current credentials?
Yes it is.
by gstark
Tue Mar 14, 2017 1:58 pm
Forum: Member facilities & usage meter
Topic: Usasge meter no longer working
Replies: 29
Views: 7598

Re: Usasge meter no longer working

Is that a third party program? Hi James, Thanks for the prompt response. Yes. It's this one, which has been working fine for years. http://home.exetel.com.au/amurgshere/mxtlusage.phtml The message that's being returned is exactly the same message that Dazzled reported: 'R,PASSWORD returns "error=In...