Exetel customer help forum

Many thanks.

Looking more closely at this matter, you included a statement of account with your email. That statement of account clearly shows that you have received my payment. It also clearly shows that the balance due is $0.00. It would seem that there may be some sort of an issue within your accounts departm...

I've just received an email from you, telling me that my account is unpaid and overdue.

This is not correct; you deducted the payment in question from my bank account on March 28.

Is there an issue within your accounting department?

Thank you

Been down in Bondi, NSW since around 10:30 Sunday night.

Foxtel is also out.

Dazzled wrote:The best meters are all local scripts. What app owner?

I suspect (but I'm really guessing) that they might mean the app developer, in that any developer might embed hooks that could "call home" with a user's credentials into an app.

Our developers have suspended the XML feed, And not do anybody the courtesy of letting people know? While I understand what they've done, and why it's been done, surely a little bit of communication (before this was implemented) with your users ... perhaps as simple as an informative post here (aft...

Any progress on this matter please?

Thank you.

KavindaS wrote:Can you check and tell me if the My Exetel https://www.exetel.com.au/my_exetel login is working to you with your current credentials?

Yes it is.

Is that a third party program? Hi James, Thanks for the prompt response. Yes. It's this one, which has been working fine for years. http://home.exetel.com.au/amurgshere/mxtlusage.phtml The message that's being returned is exactly the same message that Dazzled reported: 'R,PASSWORD returns "error=In...

Just in the last few days my usage meter - the Exetel Mini Usage Meter - has not been updating.

It's displaying a message saying that the user name/password is invalid, although nothing has changed at this end.

Thanks.

All good now.

Cheers.

Seems to be.

I've already reported that my service in Bondi has been out for several hours, and I can also add that my son's service, in Glebe, is also down.

What's happening please, Exetel?

My connection has been down for about 4 hours so far. Phone is fine; no Internet.

Didn't worry about it at 2am, but it's now a quarter after six and still down.

I've power cycled the modem a couple of times but no change.

Thanks in advance for your help.

And also back up in Bondi.

Thank you