Exetel customer help forum

Thank you; done.

Email sent. No bounce; no acknowledgement; no ticket number.

Just a quick sanity check.

Thanks

Thank you.

Not sure what's happening with your help desk, but I cannot log in (I have on previous occasions), the forgot password link is not sending me anything, and emails being sent to support@exetel.com.au are bouncing.

Thanks.

Lost connectivity around lunchtime today.

Still out at 1900 hours. Seems to be a broad scale NBN issue.

Many thanks.

Looking more closely at this matter, you included a statement of account with your email. That statement of account clearly shows that you have received my payment. It also clearly shows that the balance due is $0.00. It would seem that there may be some sort of an issue within your accounts departm...

I've just received an email from you, telling me that my account is unpaid and overdue.

This is not correct; you deducted the payment in question from my bank account on March 28.

Is there an issue within your accounting department?

Thank you

Been down in Bondi, NSW since around 10:30 Sunday night.

Foxtel is also out.

Dazzled wrote:The best meters are all local scripts. What app owner?

I suspect (but I'm really guessing) that they might mean the app developer, in that any developer might embed hooks that could "call home" with a user's credentials into an app.

Our developers have suspended the XML feed, And not do anybody the courtesy of letting people know? While I understand what they've done, and why it's been done, surely a little bit of communication (before this was implemented) with your users ... perhaps as simple as an informative post here (aft...

Any progress on this matter please?

Thank you.

KavindaS wrote:Can you check and tell me if the My Exetel https://www.exetel.com.au/my_exetel login is working to you with your current credentials?

Yes it is.

Is that a third party program? Hi James, Thanks for the prompt response. Yes. It's this one, which has been working fine for years. http://home.exetel.com.au/amurgshere/mxtlusage.phtml The message that's being returned is exactly the same message that Dazzled reported: 'R,PASSWORD returns "error=In...