Search found 17 matches

by kozdesign
Wed Jan 05, 2011 8:54 pm
Forum: Products & services
Topic: Price Increases For Out Of Contract Customers
Replies: 436
Views: 70152

Re: Price Increases For Out Of Contract Customers

I'm currently on the very old NAK2A plan. It charges me $45 a month, and currently I have a service surcharge of $5 a month. ie total $50/month. Will my service surcharge change from $5 to $10? Or will $10 be added to it, making the surcharge $15? ie will my new total monthly cost, if I don't do any...
by kozdesign
Thu Mar 04, 2010 1:07 pm
Forum: Invoicing & billing
Topic: Increase to plan charge
Replies: 1
Views: 412

Increase to plan charge

Hi there, I got an email yesterday (3/3/2010) informing me that my plan's monthly charge will increase by $5/month. Can I firstly say, I'm a content customer and I entirely understand and appreciate your reasons for doing so. The email suggests, if I want to avoid this increase, to change my service...
by kozdesign
Sat Jan 16, 2010 10:06 pm
Forum: ADSL connections
Topic: Naked ADLS2+ speed issue - modulation issue?
Replies: 6
Views: 438

Re: Naked ADLS2+ speed issue - modulation issue?

Wow! That's brilliant! Thanks a lot Himantha

Cheers,
kozdesign

Connection Status Connected
Us Rate (Kbps) 812
Ds Rate (Kbps) 11994
Trained Modulation ADSL_2plus
by kozdesign
Fri Jan 15, 2010 11:42 pm
Forum: ADSL connections
Topic: Naked ADLS2+ speed issue - modulation issue?
Replies: 6
Views: 438

Re: Naked ADLS2+ speed issue - modulation issue?

Yes, the quick/easy config set up is:
Protocol: PPPoE
VPI: 8
VCI: 35

I don't know what that means or how it helps.
by kozdesign
Fri Jan 15, 2010 10:47 pm
Forum: ADSL connections
Topic: Naked ADLS2+ speed issue - modulation issue?
Replies: 6
Views: 438

Naked ADLS2+ speed issue - modulation issue?

Hi all, I'm on a Naked ADSL2+ plan and use a NetComm NB5Plus4W modem/router. I'm trying to work out how to get faster speeds since my VOIP phone isn't working brilliantly when I'm surfing the net. When I first moved in, I was told to set my modem's modulation to G.dmt so that guaranteed connection. ...
by kozdesign
Wed Jan 28, 2009 12:39 am
Forum: ADSL connections
Topic: ADSL1 speeds and modulation type??
Replies: 8
Views: 605

Re: ADSL1 speeds and modulation type??

In the meantime, while I wait for the official channels for support, here are the results of the speed test, ping and tracert. Your current bandwidth reading is: 1.20 Mbps which means you can download at 153.78 KB/sec. from our servers. C:\WINDOWS\system32>ping 220.233.0.50 Pinging 220.233.0.50 with...
by kozdesign
Wed Jan 28, 2009 12:37 am
Forum: ADSL connections
Topic: ADSL1 speeds and modulation type??
Replies: 8
Views: 605

Re: ADSL1 speeds and modulation type??

I can't get the support site (Cerberus) to list my email from the drop downs even after confirming it.

I tried two different email addresses and neither are listed. Does it take a while for the confirmation to go through the system?
by kozdesign
Fri Jan 23, 2009 11:54 pm
Forum: ADSL connections
Topic: ADSL1 speeds and modulation type??
Replies: 8
Views: 605

Re: ADSL1 speeds and modulation type??

Tried the factory reset and there was no improvement.
When I deliberately chose the ADSL_2plus options, my modem's system log recorded 'DSL carrier is down'.
Not sure whether this means my connection has only been set up at an ADSL 1 level, not ADSL2+?
by kozdesign
Fri Jan 23, 2009 11:28 am
Forum: ADSL connections
Topic: ADSL1 speeds and modulation type??
Replies: 8
Views: 605

Re: ADSL1 speeds and modulation type??

I am using a NetComm NB5Plus4W. When the modulation type was set to NO_MODE, my connection didn't work at all. There is a MULTI_MODE setting, which ticks all the boxes, but this also results in no connection. The other options are: ADSL_G.dmt ADSL_G.lite ADSL_G.dmt.bis ADSL_G.dmt.bis_DELT ADSL_2plus...
by kozdesign
Fri Jan 23, 2009 10:45 am
Forum: ADSL connections
Topic: ADSL1 speeds and modulation type??
Replies: 8
Views: 605

ADSL1 speeds and modulation type??

Hi there, My new (two weeks) Naked ADSL2+ connection only seems to connect at ADSL 1 speeds, ie up 256Kbps and down: 1472Kbps. My modem modulation type is set to ADSL_G.dmt, so that at least I can connect to the network. However, I was expecting much faster speeds. Can someone tell me what the modul...
by kozdesign
Sat Jan 10, 2009 9:08 pm
Forum: Invoicing & billing
Topic: Cancel termination request
Replies: 6
Views: 886

Re: Cancel termination request

The Exetel web site says calls can be made until 9.30pm AEST, which is in 25 minutes according to my watch.
Sadly, when I go through the options on the phone number, it hangs up before I can speak with anyone.
Any Exetel staff on the forums???
by kozdesign
Sat Jan 10, 2009 8:54 pm
Forum: Invoicing & billing
Topic: Cancel termination request
Replies: 6
Views: 886

Cancel termination request

Hi there,
I want to cancel a request to terminate my service on the 11th Jan, ie tomorrow, and keep using Exetel as my ISP. (Long story, don't ask).

Can someone tell me how to do this and if it is possible to do through the member facilities?
Thanks,
Joshua
by kozdesign
Thu Nov 27, 2008 9:15 pm
Forum: Fax via ADSL
Topic: problem sending international fax via email
Replies: 23
Views: 15276

Re: problem sending international fax via email

Hi there,
I'm having difficulties sending faxes to New Zealand also. I'm trying 00116492551559@fax.exemail.com.au
Exetel receives something since it sends me a message back saying it failed.
Any ideas?
Joshua
by kozdesign
Mon Jan 14, 2008 12:06 am
Forum: Archived threads
Topic: Naked ADSL connection/authentication problem
Replies: 2
Views: 362

No. I didn't realise the member services site password was to be the same as the modem password. I thought once I'd changed it on the site, it wouldn't make any difference to the actual connection. Sorry to waste your time. I didn't read the change password page properly, or at all for that matter. ...
by kozdesign
Sun Jan 13, 2008 10:43 pm
Forum: Archived threads
Topic: Naked ADSL connection/authentication problem
Replies: 2
Views: 362

Naked ADSL connection/authentication problem

Hi there, I recently moved and my Naked ADSL connection is set up. When I plugged in my Netcomm NB5W modem/router in at my new house everything worked fine, using my old Exetel account information. However, when I change my username and password to the new plan, weird things happen. 1. I can still c...