Search found 57 matches

by andrewpontes
Tue Dec 19, 2017 11:36 am
Forum: Email issues
Topic: Change email password
Replies: 1
Views: 669

Change email password

Hi There,

Basic question. Where can I change my email password?

Thanks,
by andrewpontes
Tue Apr 14, 2015 8:12 am
Forum: ADSL connections
Topic: Sync issue in Dundas/Telopea area
Replies: 5
Views: 677

Re: Sync issue in Dundas/Telopea area

Service is back this morning. No idea what's caused the issue.
by andrewpontes
Mon Apr 13, 2015 11:04 pm
Forum: ADSL connections
Topic: Sync issue in Dundas/Telopea area
Replies: 5
Views: 677

Re: Sync issue in Dundas/Telopea area

Restarted the modem and still no sync. Between today and tomorrow plan will be upgraded to 500gb. Is there any chance that the switch may be causing the problem?
by andrewpontes
Mon Apr 13, 2015 10:40 pm
Forum: ADSL connections
Topic: Sync issue in Dundas/Telopea area
Replies: 5
Views: 677

Sync issue in Dundas/Telopea area

Hi there,

Since 10pm there is no sync PPP connectivity. I'm in the Dundas/Telopea NSW area.
by andrewpontes
Mon Mar 09, 2015 10:37 pm
Forum: ADSL connections
Topic: No connection in Dundas/Telopea NSW area
Replies: 1
Views: 509

No connection in Dundas/Telopea NSW area

Around 10pm connection dropped out. Any known issues or ETA?
by andrewpontes
Thu May 29, 2014 10:33 pm
Forum: ADSL connections
Topic: Is anyone experiencing dropouts tonight?
Replies: 1
Views: 3740

Is anyone experiencing dropouts tonight?

My Internet connection stopped around 10:15 tonight. ADSL is ON.
by andrewpontes
Sun May 25, 2014 9:48 pm
Forum: ADSL connections
Topic: No ADSL connectivity since Saturday 24/05
Replies: 1
Views: 5476

Re: No ADSL connectivity since Saturday 24/05

After resetting the modem a couple of times, suddenly it started working again. Time to buy a new modem !

Exetel Support, I will close my Ticket.
by andrewpontes
Sun May 25, 2014 5:54 pm
Forum: ADSL connections
Topic: No ADSL connectivity since Saturday 24/05
Replies: 1
Views: 5476

No ADSL connectivity since Saturday 24/05

My modem keeps trying to handshake and then goes down since yesterday afternoon. This is the 4th time in 2 months that I lose my connectivity for over 1 day. Please help me to get this sorted out.
by andrewpontes
Tue May 06, 2014 10:43 pm
Forum: ADSL connections
Topic: Internet is down
Replies: 8
Views: 33667

Re: Internet is down

As magic, my internet is up and running again. I am wondering if Exetel could follow up if there is any issues in my exchange. This issue has been on and off over the last weeks.
by andrewpontes
Tue May 06, 2014 10:22 pm
Forum: ADSL connections
Topic: Internet is down
Replies: 8
Views: 33667

Re: Internet is down

More details: when I run a diagnostic test, it shows that DSL Synchronisation FAIL
by andrewpontes
Tue May 06, 2014 10:17 pm
Forum: ADSL connections
Topic: Internet is down
Replies: 8
Views: 33667

Re: Internet is down

Another detail, I'm not sure if it is relevant. My Netcomm modem status under the Connect to Internet console: keeps switching from handshaking, training and then down. I'm wondering if it may not be an issue with my user id or password at Exetel.
by andrewpontes
Tue May 06, 2014 11:15 am
Forum: ADSL connections
Topic: Internet is down
Replies: 8
Views: 33667

Re: Internet is down

Hi There, Since my original post, my ADSL connectivity has been on and off. It happened last week, last Sunday and now today again. It always occurs after 7:30am. At this very moment, 05/05/2014 at 11:11am, I have no ADSL connectivity, Modem can't sync (ADSL led quickly blinks and then turns off). M...
by andrewpontes
Sun Apr 13, 2014 9:48 pm
Forum: ADSL connections
Topic: Internet is down
Replies: 8
Views: 33667

Internet is down

Since 8pm this Sunday I have been experiencing slow connectivity and now, 9:30pm, ADSL is down. I'm in the Dundas NSW area.
by andrewpontes
Wed Sep 25, 2013 4:12 pm
Forum: Mobile services
Topic: Excessive data usage while on wifi
Replies: 3
Views: 1783

Re: Excessive data usage while on wifi

Hi James, I would consider it normal if it was for small amount of data, but just in one occasion wifi drop costed me nearly 50% of my monthly data usage quota. I read some Apple forums saying this is a known issue on iPhone 5. I have to test it with iOS 7 to check if the issue is resolved, but unti...
by andrewpontes
Tue Sep 24, 2013 11:16 pm
Forum: Mobile services
Topic: Excessive data usage while on wifi
Replies: 3
Views: 1783

Excessive data usage while on wifi

Hi There, I am wondering why one of my mobiles are being charged data usage while being on wifi. It is an ipHone 5, wifi is on, LTE was on, and I am sure the phone did not go out of the wifi coverage. Today, 24/09, the data usage between 3am and 10 am was over 40mb and the phone was always on wifi. ...