Exetel customer help forum

Hi Yes ur right, im moving to TPG Adsl2 and required my current adsl to be cancel and also to have the code remove from my line. First i submit the application to cancel on 30 jan 2011, then i found out about the codes, so i immediately made another request to cancel asap and sent a number of ticket...

Hi

There is no option to withdrawn in the user facilities.
I have enail them to withdrawn my cancel request.
Now i gotta wait for their reply.

Hello I have request to cancel my adsl service at the end of this month but now i need to cancel immediately so i made another request to cancel asap. But i get the reply from the support team saying my request to cancel is made for 30 jan 2011, i already made another request to cancel immediately s...

Oh I see...I thought since exetel is australian so calling to australia is cheaper than oversea.

thanks.

Hi, I'm on Plan B, no minimum/monthly fee. 1. Is calling Australia land line 10cent untimed or 1cent untimed? 2. Is calling Australia mobile 22cent per minute? 3. If answer to Q2 is true, then why is it calling to Singapore/Vietnam is cheaper (Singapore - Mobile $0.02) (Vietnam - Mobile $0.13) Thanks.

Hi,

thanks for the reply... I signup for plan b with no monthly/minimum charge and use the softphone. I guess no activation fee for me.
The signup was quick, I able setup and make the test call just fine.

Hi,
I just signup for VOIP with no minimum plan fee or monthly charge.
After submit, I read:
1) Your nominated credit card or bank account will be debited for the cost of the activation

Is there an activation fee that I didn't know about?

thanks

hi

thanks for your detail respond, i'll try whirlpool for more info.

thanks again.

Hi, I'm abit new to VOIP, I do use Googletalk to make free call internet 2 internet. I just saw Exetel have the VOIP with no monthly charge, so I was interest to try. Is it true that if I sign up and don't use it at all and don't get charge? i'm with exetel adsl 1500/256. I have family in Vietnam, i...

Hi

Now all working great...


THANKS.

Hi,

It seem download from International server is shaped to 64k, but download from australian server will be normal.
eg http://www.youtube.com 64k and http://www.ozspeedtest.com/ max speed

hi,

why my adsl1 still shaped even i'm on the new month now. i have checked both option that i won't get charge for exceeding, not shaped to 64k. but now the new month started but i still shaped.

Service Number: 0383619302
Plan Type: TELI
help please.

thanks

I like the ideas, I do not want to go over my quotas, shape me to 64kb if I do please....and don't charge me

when will this be introduce?

HI,

can i use my own domain name on exetel free host?


thanks

I have not use zonealarm for a long time so I can't really show you the exact step. Look in the network control rules or something like that in zonealarm and Allow them.