Exetel customer help forum

I don't use much off peak downloads so for me it's fine the way it is

My scenario is that every 2 years Telstra gives me a free brand new mobile phone then I go on a $40/month with 1 hr/day free calls to any number in Australia.
So my question is:
- can Optus match that offer?

Corey, Allow me to re-iterate a bit. I changed my plan about 6 months ago -used to be on 25Gb peak- as my eldest son had joined the navy I assumed there will be less need for data. The very first month after change, my quota was filled in about 25 days, thereafter it was slow for the remainder of th...

I agree with you about the block page - it would be better if you had to log in to clear it It was suggested, never got anywhere. But, it's still secure, as the only one who would know the service number is the account holder, and if the account holder can't keep their account secure, the account h...

Here is the situation. I'm on a PTL B $45/month 12Gb peak/60Gb off peak. I have teenagers who watch a lot of youtube therefore I opted for shaping my account. But shaping IS NOT WORKING. In the last 2 months I payed $81 and $75 because Exetel failed to shape the account. This is what happens. It tak...

Please PM your number to me, I'll confirm you are indeed shaped. Jason, for what I've read in the past you have helped many people. However, in my case, I found your replies initially un-professional then plain useless. I don't need you to check weather I'm shaped, I know I am -look at the photo- a...

All exetel is doing amounts to nothing: display a screen which my kids quickly ignore, then what's the point of shaping? Your kids? Kids can't be account holders, therefore, it's the account holders responsibility to ensure access to the service is secure. Where does the security comes in place her...

I'm with you here 'trev12'. I feel so robbed at the moment, after 2 months of paying almost double the amount I normally pay -$81 and $75 on a $45 plan. If you shape an account then reduce the damn speed, that's what shaping suppose to be isn't it? All exetel is doing amounts to nothing: display a s...

This option gets my vote too, it extends playing time for kids during the day.

It's most likely the Firewall picked up a change in IP and blocked connection attempts. You can do a manual check by opening a command prompt and typing: net use \\<remoteComputerName or IPaddress>\shareName /user:<userName> where the <userName> is a valid account on the remote PC If you get a messa...

I am trying to determine if my Exchange (BKLN, VIC) offers "naked" ADSL2 plans. The link on the order form, i.e. http://sq.exetel.com.au/cgi-bin/naked_adsl2.pl Displays the following: ADSL2 Number: 039314nnnn Exchange Code: BKLN Exchange Availability: NO Exchange Capacity Reached: NO Telephone Servi...