Search found 76 matches

by kiwigene
Fri Mar 06, 2020 12:02 pm
Forum: Mobile services
Topic: Porting out from Exetel, need my account number
Replies: 5
Views: 890

Re: Porting out from Exetel, need my account number

I'm also having the same problem. I have two numbers I'm trying to port and there is an account number associated with each service. But on trying to port I got this email from Exetel: Dear Gene Kindly note that we have received a port out request today to move your number from Exetel to another pro...
by kiwigene
Fri Jan 24, 2020 10:18 am
Forum: Mobile services
Topic: Interim payments and unfair SMS blocking
Replies: 3
Views: 491

Re: Interim payments and unfair SMS blocking

Thank you (once again) for the prompt and comprehensive reply.
by kiwigene
Thu Jan 23, 2020 4:09 pm
Forum: Mobile services
Topic: Interim payments and unfair SMS blocking
Replies: 3
Views: 491

Re: Interim payments and unfair SMS blocking

Or am I missing something? If I pay the $10 do I get unblocked and then credited the $9.65 if I make no further international SMS? The Dashboard alert is a bit confusing as it indicates the amount to pay is $10 but clicking on the "Pay more to stay unblocked" link it says Current excess usage $0.35 ...
by kiwigene
Thu Jan 23, 2020 3:54 pm
Forum: Mobile services
Topic: Interim payments and unfair SMS blocking
Replies: 3
Views: 491

Interim payments and unfair SMS blocking

I have a question (or perhaps it's just a complaint?) about interim payments to stay unblocked after going over a threshold. Why is it a minimum of $10 interim payment to stay unblocked if you make one erroneous international SMS (value 35 cents) and yet if you don't pay you can be blocked from send...
by kiwigene
Wed Jan 15, 2020 2:17 pm
Forum: Mobile services
Topic: Pro rata charge on mobile plans?
Replies: 2
Views: 297

Re: Pro rata charge on mobile plans?

Thank you for the prompt and detailed response.
by kiwigene
Wed Jan 15, 2020 9:35 am
Forum: Mobile services
Topic: Pro rata charge on mobile plans?
Replies: 2
Views: 297

Pro rata charge on mobile plans?

I'm on an ExeSim Saver mobile plan. My contract end date is on the 5th of the month. Currently the monthly data/call plan resets are on the 1st of the month and I'm billed for that around the middle of the month. If I cancel my plan on any date after the 5th do only get charge pro rata on the days u...
by kiwigene
Wed May 22, 2019 10:59 am
Forum: Mobile services
Topic: International calls from mobile when not included in plan
Replies: 1
Views: 433

International calls from mobile when not included in plan

A family member made an international mobile call to a mobile in NZ. But the current mobile plan doesn't have any "included value" for international calls. The spend threshold was set to $0. There doesn't seem to be any other way in the Members Facility to stop these calls from being made. Can someo...
by kiwigene
Fri Apr 12, 2019 9:20 am
Forum: Mobile services
Topic: No mobile data after schedule change
Replies: 4
Views: 786

Re: No mobile data after schedule change

Still waiting for this to be looked into and resolved. No mobile data for 12 days...
I have tried the sim in two different phones (Moto and iPhone) and checked the phones data settings - still no data connection.

Raised a ticket #14823275 two days ago as well and had no response.
by kiwigene
Thu Apr 04, 2019 1:41 pm
Forum: Mobile services
Topic: No mobile data after schedule change
Replies: 4
Views: 786

Re: No mobile data after schedule change

PM sent.
by kiwigene
Wed Apr 03, 2019 9:41 pm
Forum: Mobile services
Topic: No mobile data after schedule change
Replies: 4
Views: 786

No mobile data after schedule change

How long after resetting a schedule does it take to activate? I had a schedule set towards the end of last month to stop going over data quota. Reset everything back to default on Monday (i.e. to allow unrestricted data usage), but I'm getting no data connection. Help?
by kiwigene
Tue Jan 15, 2019 9:06 am
Forum: NBN and other Fibre Services
Topic: Plan not upgraded - Exetel Residential Technical Support #14108954
Replies: 3
Views: 659

Plan not upgraded - Exetel Residential Technical Support #14108954

Hi, Can someone from provisioning please confirm my plan change status? I just upgraded to the 50/20 unlimited plan but I seem to be stuck on the 12/1 plan. I spent an hour on the phone last night with tech support but no joy. Thanks, Gene -- Re: [Exetel Residential Technical Support #14108954] Serv...
by kiwigene
Thu May 10, 2018 1:34 pm
Forum: Invoicing & billing
Topic: Loyalty bonus?
Replies: 1
Views: 874

Loyalty bonus?

Hey, just a cheeky question. Is there any loyalty bonus for being a long time customer? (i.e. more than 10 yrs)

I'm interested in the "Thrifty Fifty" for $59.99/month but it's only available to "new" customers.

Cheers,

Gene
by kiwigene
Fri Mar 10, 2017 10:44 am
Forum: Invoicing & billing
Topic: Mobile billing and porting
Replies: 1
Views: 1549

Mobile billing and porting

What happens to the "prepaid" user access charge on an Exesaver mobile plan if you port away? Billing cycle is middle of the month - e.g. invoice is generated on March 13th and I need pay $X to cover mobile plan for month of April. If I port away between the billing cycle and April 1st is the user a...
by kiwigene
Mon Aug 03, 2015 1:05 pm
Forum: Mobile services
Topic: MMS issue
Replies: 3
Views: 2029

Re: MMS issue

Still awaiting a reply. PM'd Kavinda, but message still sitting in my outbox.