Exetel customer help forum

I am glad it is not just me having this problem ( jitter ) Check out http://www.voiptroubleshooter.com/problems/jitterbuffer.html Sound familiar? I have been in contact with the help desk for a while now and it seems like I am going around in circles. Speed tests were done, codec and ADSL filter, to...

Sounds like it is a jitter problem, thanks for the clue. I only have one computer and it does not matter if it is on or not. The phone is good now in the morning. gets bad in the evenings. My current bandwith is 6.9 mps. Maybe cancel my DID no and apply for another from a different Exchange?

Tried to call Tasmania last night with the soft phone. call was breaking up as before? call quality was better before I changed to ADSL2! Any other suggestions?

My voip is breaking up. the person I am calling their voice breaks up. It happens manly at night! I have NB9W modem, ADSL2. I have Change the codec, changed the filter to ADSL2 and downloaded the soft phone and tried it. It has been like this for a while now. I have had to reset my modem several tim...

I can now leave a message on an answering machine since changing to another voip plan ( B). I also have a DID number now.
Maybe it was my original exetel voip number that was the problem?.

My modem is a NB9W+VOIP, I have done an upgrade, but still the same. Now if I need to leave a message, I will use my Telstra home phone, witch I use for incoming calls or I use my mobile phone.Not perfect but Works ok for me.

i have upgrade the firmware on my netcomm NB9W and the voip has been working ok since, calls where made locally and interstate. No dropouts and no echo as well. fingers crossed!!!

What am I doing wrong? Now when I make a call to a number outside the Illawarra area they can not hear me!!.It is every call. I have changed my sip proxy and sip proxy domain from . sip1.exetel.com.au to 58.96.1.2 ass suggested by another exetel user, but still the Same. I have a netcomm NB9W modem ...

My change of plans from 512/128 to 1500/256 is up and running. I have made one call to the south coast and it did not drop out. I hope this has solved the problem, I will just have to wait an see! Exetel did tot get back to me witch is disappointing as my service was acceptable until the last few we...

Hello Matt. I go through the Dapto exchange. This is a copy of an email i sent to voip@exetel.com.au I am getting Quite annoyed with my voip service. It has been fairly reliable up until the last week or so. now it drops out on every call outside the Illawarra area. I have tried to make calls to Lau...

the drop outs occurs even when the computer is off.

My voip service has been dropping out regularly for the past week and is getting quite annoying. I have not had so much trouble before. I have a NB9W modem on 512/128 line speed. Can it improve if I go to a higher speed plan. Any ideas? :( :? Problem is more pronounced when calling outside local are...

I am also unable to log on to the webmail, I get a message "111 connection refused".

I have a netcomm NB9W. software version C201-S300NCM-CO5 as you can see I tried to leave a message on my telstra home phone which I use for incoming calls. I only realized there was a problem when friends Questioned me when I said I had left a message to their answering machines. Some machines just ...

Hello William
I am calling from my voip phone to a landline number. I tested it by calling my own home phone, I am on the telstra budget plan and the answering machine is a telstra model, My voip is connected to a NB9W...thanks.