Exetel customer help forum

Why would I now be receiving the message 'invalid destination' when I try sending an sms to a US mobile # that was previously working? I am using the exact same number (stored in my ExeSMS Address Book) that I was 1 month ago without any problem.

Yep - its definitely a technical problem. I just tried again and received the same message about the number being busy on all 6

I have just attempted 6 calls to NZ numbers using my VOIP calling card through the normal process and each time I have received the IVR "the number is busy" reply. The 6 calls were made to seperate numbers over a 25min period, including several attempts to the same number. Its hard to believe that a...

So if the problem is with the 'Exetel_sms_db' folder not being created on install, what is the fix?

I can't se how the jav association file problem has anything to so with this problem. Can I please have some instructions on how to resolve - do I have to create the folder manually?

Has there been any development on identifying what has created the problem - more importantly, what the solution to fixing it is? Are there any other known instances of this problem being experienced?

Any assistance with this problem appreciated

Hi - I have just insatalled exeSMS v2.2 on my laptop running WIN7 32-bit. When I try to run the app I receive a database connection opening error "error in opening application". Can I please have some assistance to troubleshoot. BTW - I have exeSMS v2.1 running perfectly on my WINXP SP3 32-bit deskt...

I am receiving a delivery failure on sms thay I am sending to the USA via exeSMS. The recipient mobile number format I am using is 0011 + 1 + Area Code+ Tel #. Is this correct? I am trying to send to a mobile in California with the area code (310) - should all three numbers be used in the address e....

All - I think I have located the source of the problem. It seems that its the call back number which is faulty. Really I hear u say - this didn't strike us at all!! By this I mean that when you call the other Sydney access number (in my case) you can make a successful call through to your chosen PST...

I have also been experiencing this problem since Sat 29/11. A recent try has resulted in the service continuing not to respond to the entered number. Could you please advise ASAP when the service wiil be fixed.

We have the Exetel VOIP calling card (call back service) and have just started noticing that when we call the access number (for Sydney) using our standard PSTN service we hear STD connection 'beeps' in the seconds before the engaged dial tone. We are in the lower Blue Mountains and therefore just o...

Hi, Was a successful resolution to sending an international fax every provided? I have tried on two occassions to send an email to fax using 0011 at the front of the prefix as advised but have received failed responses on both I checked to make sure the number was active with a fax connection by rin...

If AMEX was available and there were no payment charges attached for using it to settle payments then I would use it

Thanks again thomas for providing this info. Unlike yourself I am not as technically savvy or confident on playing around with the firmware settings of the routers. Any chance that VOIPAdmin has an answer to my Q that helps with what I have been told by thomas? Are there any config spec sheets on th...

Hey - thanks for letting me know. I am assuming it was your wireless modem/router that you told to use DHCP mode?

Guess there would be no reason why a different type of 4 port wireless router shouldn't do exactly the same?

Has anyone else tried a config along the same lines?