Exetel customer help forum

Greetings, I recently had an NBN service connected in addition to the existing ADSL service. This menat I was getting two invoices (which is fine) However I have now disconnected the ADSL service, but the VoIP plan that was connected to it is still appearing on an invoice all by itself and is in a d...

thanks.

Greetings, My NBN connection is fully established and rock-solid, so I'd like to cancel the old ADSL service I had kept active. I can't find a way to do it in the My Exetel site, and I'm not sure which queue I should log the call against to request it. I also have a VoIP service attached to my accou...

Wanted to let you know it's all working now. Thanks.

OK thanks, and these addresses are internet routable?

Thanks,

PM sent. I also got the notice this morning that my service was "active" and did the request in the account settings as well.

Greetings, I was looking through the settings options on my new NBN service and noticed an option in IPv6 to switch to a /56 subnet. I'm curious what this option is for? Does it give me more than one IPv6 address or something to do with routing capabilities? I only have a very basic understanding of...

Greetings all, I've just had my NBN HFC connected and things are going well, but I seem to have an issue with port forwarding and I wanted to check if it was my particular setup or a known issue. So a sanity check if there is anyone else using port forwarding on NBN HFC without issues (??) I still h...

Thank you.

Hi, following up to see if there was anything more you needed to help on this, or if there something else I can do or check?

Thanks, PM sent.

Greetings, Sometime in the last week we noticed that no incoming calls are working. Outbound calls work, and the ATA shows connected and "Registered", but incoming calls just go to the Exetel voicemail system and the VoIP ATA doesn't even seem to see it at all. I've tried to swap the Billion modem I...

Decided to try a "turn it off for 15 minutes" reset after all and things are looking better now. I'll let you know if problems return tomorrow.

Thanks.

Thanks.

No service outages that relate to my area are listed. I'll pm you my service number.

My adsl is reporting sync and appears to be ok, but I have no access to anything past my router. I cant connect to Exetel dns or even ping it by up address. I can ping my static up, and that's as far as it goes. Is there an issue in the Exetel network? I don't want to reboot my router yet because th...