Search found 395 matches

by Mort
Fri Sep 27, 2019 3:53 pm
Forum: Invoicing & billing
Topic: Services split on multiple bills
Replies: 1
Views: 56

Services split on multiple bills

Greetings, I recently had an NBN service connected in addition to the existing ADSL service. This menat I was getting two invoices (which is fine) However I have now disconnected the ADSL service, but the VoIP plan that was connected to it is still appearing on an invoice all by itself and is in a d...
by Mort
Sun Aug 18, 2019 10:43 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 136

Re: How to cancel my old ADSL service?

thanks.
by Mort
Sun Aug 18, 2019 10:37 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 136

How to cancel my old ADSL service?

Greetings, My NBN connection is fully established and rock-solid, so I'd like to cancel the old ADSL service I had kept active. I can't find a way to do it in the My Exetel site, and I'm not sure which queue I should log the call against to request it. I also have a VoIP service attached to my accou...
by Mort
Fri Jun 28, 2019 10:34 am
Forum: Networking issues
Topic: NBN HFC and port forwarding
Replies: 8
Views: 538

Re: NBN HFC and port forwarding

Wanted to let you know it's all working now. Thanks.
by Mort
Thu Jun 27, 2019 7:26 pm
Forum: Networking issues
Topic: IPv6 /56 subnet?
Replies: 10
Views: 491

Re: IPv6 /56 subnet?

OK thanks, and these addresses are internet routable?
by Mort
Thu Jun 27, 2019 11:31 am
Forum: Networking issues
Topic: NBN HFC and port forwarding
Replies: 8
Views: 538

Re: NBN HFC and port forwarding

Thanks,

PM sent. I also got the notice this morning that my service was "active" and did the request in the account settings as well.
by Mort
Thu Jun 27, 2019 11:29 am
Forum: Networking issues
Topic: IPv6 /56 subnet?
Replies: 10
Views: 491

IPv6 /56 subnet?

Greetings, I was looking through the settings options on my new NBN service and noticed an option in IPv6 to switch to a /56 subnet. I'm curious what this option is for? Does it give me more than one IPv6 address or something to do with routing capabilities? I only have a very basic understanding of...
by Mort
Wed Jun 26, 2019 11:30 am
Forum: Networking issues
Topic: NBN HFC and port forwarding
Replies: 8
Views: 538

NBN HFC and port forwarding

Greetings all, I've just had my NBN HFC connected and things are going well, but I seem to have an issue with port forwarding and I wanted to check if it was my particular setup or a known issue. So a sanity check if there is anyone else using port forwarding on NBN HFC without issues (??) I still h...
by Mort
Wed Mar 20, 2019 12:02 am
Forum: VOIP
Topic: No incoming VoIP connections
Replies: 5
Views: 437

Re: No incoming VoIP connections

Thank you.
by Mort
Tue Mar 19, 2019 10:56 am
Forum: VOIP
Topic: No incoming VoIP connections
Replies: 5
Views: 437

Re: No incoming VoIP connections

Hi, following up to see if there was anything more you needed to help on this, or if there something else I can do or check?
by Mort
Sun Mar 17, 2019 7:15 pm
Forum: VOIP
Topic: No incoming VoIP connections
Replies: 5
Views: 437

Re: No incoming VoIP connections

Thanks, PM sent.
by Mort
Sun Mar 17, 2019 3:41 pm
Forum: VOIP
Topic: No incoming VoIP connections
Replies: 5
Views: 437

No incoming VoIP connections

Greetings, Sometime in the last week we noticed that no incoming calls are working. Outbound calls work, and the ATA shows connected and "Registered", but incoming calls just go to the Exetel voicemail system and the VoIP ATA doesn't even seem to see it at all. I've tried to swap the Billion modem I...
by Mort
Tue Feb 05, 2019 12:25 am
Forum: ADSL connections
Topic: issues with ADSL in NRYD
Replies: 4
Views: 328

Re: issues with ADSL in NRYD

Decided to try a "turn it off for 15 minutes" reset after all and things are looking better now. I'll let you know if problems return tomorrow.

Thanks.
by Mort
Tue Feb 05, 2019 12:01 am
Forum: ADSL connections
Topic: issues with ADSL in NRYD
Replies: 4
Views: 328

Re: issues with ADSL in NRYD

Thanks.

No service outages that relate to my area are listed. I'll pm you my service number.
by Mort
Mon Feb 04, 2019 11:50 pm
Forum: ADSL connections
Topic: issues with ADSL in NRYD
Replies: 4
Views: 328

issues with ADSL in NRYD

My adsl is reporting sync and appears to be ok, but I have no access to anything past my router. I cant connect to Exetel dns or even ping it by up address. I can ping my static up, and that's as far as it goes. Is there an issue in the Exetel network? I don't want to reboot my router yet because th...