Search found 404 matches

by Mort
Thu Apr 08, 2021 9:35 am
Forum: NBN and other Fibre Services
Topic: Issues in Zetland
Replies: 2
Views: 73

Re: Issues in Zetland

It was still slow this morning.

Did another restart on the modem and it looks OK now.
by Mort
Wed Apr 07, 2021 10:53 pm
Forum: NBN and other Fibre Services
Topic: Issues in Zetland
Replies: 2
Views: 73

Issues in Zetland

Hi there, I'm experiencing really slow speeds in Zetland tonight. I saw this maintenance notice and was wondering if it was actually still ongoing or additional work was being performed? https://forum.exetel.com.au/viewtopic.php?f=296&t=46362 Currently getting 5/0.59 on a 100/40 plan. :cry: I ran th...
by Mort
Tue Mar 30, 2021 2:45 pm
Forum: Virus / spam / spyware issues
Topic: Home secure false alarm
Replies: 1
Views: 75

Home secure false alarm

Hey there, I got a partial TXT notification from home secure warning about a MALWARE RISK but the message was cut off so I had to login to check. When I found the notification, it has blocked a legitimate Microsoft Update link. Why isn't Windows Updates whitelisted? Screenshot 2021-03-30 144420.png
by Mort
Thu Feb 18, 2021 4:14 pm
Forum: Web site
Topic: New service plans are different when logged in
Replies: 2
Views: 211

Re: New service plans are different when logged in

thank you... PM sent.
by Mort
Wed Feb 17, 2021 1:19 pm
Forum: Web site
Topic: New service plans are different when logged in
Replies: 2
Views: 211

New service plans are different when logged in

Greetings, I am looking to connect a new service and it gives me different options when I am logged in on My Exetel. When I do a check address while *not* logged in to My Exetel it gives me two options (Your connection network is FTTB Wholesale) nomyexetel.png When I log in to My Exetel and then che...
by Mort
Wed Aug 26, 2020 3:42 pm
Forum: NBN and other Fibre Services
Topic: Any known issues on HFC 2NRYD?
Replies: 8
Views: 927

Re: Any known issues on HFC 2NRYD?

ok, all connected again now. Thanks for your help.

Fortunately the modem reset didn't wipe the DMZ/route config I had so it was able to reconnect to my other systems after the reset.
by Mort
Wed Aug 26, 2020 1:28 pm
Forum: NBN and other Fibre Services
Topic: Any known issues on HFC 2NRYD?
Replies: 8
Views: 927

Re: Any known issues on HFC 2NRYD?

Still no sync, the broadband light on the modem is still blinking. Tried turning it off, waiting and turning back on again. Still no change
by Mort
Wed Aug 26, 2020 12:14 pm
Forum: NBN and other Fibre Services
Topic: Any known issues on HFC 2NRYD?
Replies: 8
Views: 927

Re: Any known issues on HFC 2NRYD?

Thanks, I'll do that now. I also sent a support request a few minutes ago.
by Mort
Wed Aug 26, 2020 10:07 am
Forum: NBN and other Fibre Services
Topic: Any known issues on HFC 2NRYD?
Replies: 8
Views: 927

Any known issues on HFC 2NRYD?

Hi there, are there any known issues with HFC NBN in the North Ryde NSW area? Broadband light on modem blinking. Tried turning off NBN and ZTE modem for 5 minutes and back on again, still not getting solid broadband light, intermittent blinking.

Thanks
Scott.
by Mort
Fri Sep 27, 2019 3:53 pm
Forum: Invoicing & billing
Topic: Services split on multiple bills
Replies: 1
Views: 679

Services split on multiple bills

Greetings, I recently had an NBN service connected in addition to the existing ADSL service. This menat I was getting two invoices (which is fine) However I have now disconnected the ADSL service, but the VoIP plan that was connected to it is still appearing on an invoice all by itself and is in a d...
by Mort
Sun Aug 18, 2019 10:43 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 1076

Re: How to cancel my old ADSL service?

thanks.
by Mort
Sun Aug 18, 2019 10:37 pm
Forum: Invoicing & billing
Topic: How to cancel my old ADSL service?
Replies: 3
Views: 1076

How to cancel my old ADSL service?

Greetings, My NBN connection is fully established and rock-solid, so I'd like to cancel the old ADSL service I had kept active. I can't find a way to do it in the My Exetel site, and I'm not sure which queue I should log the call against to request it. I also have a VoIP service attached to my accou...
by Mort
Fri Jun 28, 2019 10:34 am
Forum: Networking issues
Topic: NBN HFC and port forwarding
Replies: 8
Views: 2317

Re: NBN HFC and port forwarding

Wanted to let you know it's all working now. Thanks.
by Mort
Thu Jun 27, 2019 7:26 pm
Forum: Networking issues
Topic: IPv6 /56 subnet?
Replies: 10
Views: 2306

Re: IPv6 /56 subnet?

OK thanks, and these addresses are internet routable?
by Mort
Thu Jun 27, 2019 11:31 am
Forum: Networking issues
Topic: NBN HFC and port forwarding
Replies: 8
Views: 2317

Re: NBN HFC and port forwarding

Thanks,

PM sent. I also got the notice this morning that my service was "active" and did the request in the account settings as well.