Exetel customer help forum

It was still slow this morning.

Did another restart on the modem and it looks OK now.

Hi there, I'm experiencing really slow speeds in Zetland tonight. I saw this maintenance notice and was wondering if it was actually still ongoing or additional work was being performed? https://forum.exetel.com.au/viewtopic.php?f=296&t=46362 Currently getting 5/0.59 on a 100/40 plan. :cry: I ran th...

Hey there, I got a partial TXT notification from home secure warning about a MALWARE RISK but the message was cut off so I had to login to check. When I found the notification, it has blocked a legitimate Microsoft Update link. Why isn't Windows Updates whitelisted? Screenshot 2021-03-30 144420.png

thank you... PM sent.

Greetings, I am looking to connect a new service and it gives me different options when I am logged in on My Exetel. When I do a check address while *not* logged in to My Exetel it gives me two options (Your connection network is FTTB Wholesale) nomyexetel.png When I log in to My Exetel and then che...

ok, all connected again now. Thanks for your help.

Fortunately the modem reset didn't wipe the DMZ/route config I had so it was able to reconnect to my other systems after the reset.

Still no sync, the broadband light on the modem is still blinking. Tried turning it off, waiting and turning back on again. Still no change

Thanks, I'll do that now. I also sent a support request a few minutes ago.

Hi there, are there any known issues with HFC NBN in the North Ryde NSW area? Broadband light on modem blinking. Tried turning off NBN and ZTE modem for 5 minutes and back on again, still not getting solid broadband light, intermittent blinking.

Thanks
Scott.

Greetings, I recently had an NBN service connected in addition to the existing ADSL service. This menat I was getting two invoices (which is fine) However I have now disconnected the ADSL service, but the VoIP plan that was connected to it is still appearing on an invoice all by itself and is in a d...

thanks.

Greetings, My NBN connection is fully established and rock-solid, so I'd like to cancel the old ADSL service I had kept active. I can't find a way to do it in the My Exetel site, and I'm not sure which queue I should log the call against to request it. I also have a VoIP service attached to my accou...

Wanted to let you know it's all working now. Thanks.

OK thanks, and these addresses are internet routable?

Thanks,

PM sent. I also got the notice this morning that my service was "active" and did the request in the account settings as well.