Search found 23 matches

by iainpople
Tue Jun 05, 2012 2:21 pm
Forum: ADSL connections
Topic: Need advice about new connection problem
Replies: 11
Views: 1746

Re: Need advice about new connection problem

Hi, As per the conversation yesterday, Please call the number that we have given and mention to place the leading cable. They will have the case details which will help to lay the leading cable since it is not present. Cheers Hi, thanks for your reply. I called the contractor number supplied by Exe...
by iainpople
Tue Jun 05, 2012 1:41 pm
Forum: ADSL connections
Topic: Need advice about new connection problem
Replies: 11
Views: 1746

Re: Need advice about new connection problem

So now I am calling around electricians trying to find someone who can install a lead in cable from the property boundary into the house. I'm not even really sure what to tell them really. - Do i just get them to cable up to the boundary? - How do they leave the cable? - Who do I contact to get the ...
by iainpople
Mon Jun 04, 2012 9:37 am
Forum: ADSL connections
Topic: Need advice about new connection problem
Replies: 11
Views: 1746

Re: Need advice about new connection problem

Looks like I might finally be getting somewhere. Had a visit from another Telstra tech this morning. He is going to organise for a quote to get a new line run in from the pit in the street. Has anyone got any idea how much this is likely to cost? Around 3-4m trenching before drilling through the wal...
by iainpople
Thu May 31, 2012 4:20 pm
Forum: ADSL connections
Topic: Need advice about new connection problem
Replies: 11
Views: 1746

Re: Need advice about new connection problem

Optus hybrid cables are usually aerial. If so, can you locate the old Optus network termination point high on a wall? You might find the internal phone cabling terminated up there. The Telstra guidelines for houses are at http://www.telstra.com.au/smartcommunity/assets/cablingguidelines_1108.pdf if...
by iainpople
Thu May 31, 2012 3:04 pm
Forum: ADSL connections
Topic: Need advice about new connection problem
Replies: 11
Views: 1746

Need advice about new connection problem

Hi, We have just moved into a new house. Before moving in I started the process of signing up for an ADSL2 service with Exetel. I have been an Exetel customer at my previous house for the last 4.5 years and have been very happy with the service. A technician was scheduled to connect the new service,...
by iainpople
Mon May 07, 2012 7:36 pm
Forum: ADSL connections
Topic: Internet access external to Exetel is down
Replies: 26
Views: 2116

Re: Internet access external to Exetel is down

I am having the same problem. I have already power cycled modem.
by iainpople
Sun Apr 22, 2012 6:31 pm
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 10158

Re: Tethering rates on WBP plan

What is the cost of tethering on the M8 plan assuming that you stay within the 200M included data?

thanks, Iain.
by iainpople
Thu Sep 01, 2011 5:12 pm
Forum: HSPA connections
Topic: Tethering rates on WBP plan
Replies: 24
Views: 10158

Tethering rates on WBP plan

Hi,

I am on the WBP HSPA plan. What is the cost per MB for tethering? Is it the normal 2c/mb charge?

thanks, Iain.
by iainpople
Mon Aug 01, 2011 10:25 am
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 46340

Re: ADSL Plans/$10 - $25 Per Month Discounts

OK - lets rephrase that: What would the net cost be of 2 X CAP19 mobile plans plus the OT-20 ADSL plan? a) $47.50 (ie 1 x $10 discount because of the CAP plans) b) $37.50 (ie 2 x $10 discount because of the CAP plans) c) Something else :? I think if you had the $20 line rental it comes to $57.50
by iainpople
Sat Jul 30, 2011 5:50 pm
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 46340

Re: ADSL Plans/$10 - $25 Per Month Discounts

Hi, I am a bit confused about the current situation regarding discounts for bundling services. Is there currently a discount for bundling an ADSL2 line with 2 mobile services? thanks, Iain. Yes, Simply buy and V mobile plans. Is there any information online with the details of how this works? I can...
by iainpople
Sat Jul 30, 2011 2:06 pm
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 46340

Re: ADSL Plans/$10 - $25 Per Month Discounts

Hi,

I am a bit confused about the current situation regarding discounts for bundling services. Is there currently a discount for bundling an ADSL2 line with 2 mobile services?

thanks, Iain.
by iainpople
Thu Jun 26, 2008 4:36 pm
Forum: ADSL connections
Topic: I cannot access ANY websites except this one
Replies: 22
Views: 3540

Re: I cannot access ANY websites except this one

3lusiv3 wrote:What's with all the thread locking. It's bloody annoying.
Is it normal for Exetel staff to delete users posts and lock a thread during an outage? If so, I imagine these discussions will end up on the whirlpool forums instead.
by iainpople
Wed Nov 14, 2007 8:10 am
Forum: Archived threads
Topic: ADSL2 Speed Issues Caused By Optus Congestion - Discussion
Replies: 67
Views: 10821

The original announcement mentioned Melbourne. Does this affect all Melbourne exchanges? I am getting pretty low speeds on the MORELAND exchange but it seem to vary a lot depending on the time of the day. Currently: [`[*Test Results from <a href="http://www.ozspeedtest.com">Oz Broadband Speed Test</...
by iainpople
Fri Nov 09, 2007 10:56 am
Forum: Archived threads
Topic: No dial tone on new ADSL2+ with phone service
Replies: 25
Views: 2766

Hi Lee, I went through exactly the same experience and I agree that it is very frustrating. However it does seem that a lot of this stuff is outside of Exetel's control. I did eventually get my phone line issues sorted out and I have been happy with the ADSL2 service since then. My advice would be t...
by iainpople
Fri Oct 26, 2007 11:51 am
Forum: Improvement & suggestions
Topic: support model fails for certain problems
Replies: 5
Views: 1667

Thanks for the extra background information. It is actually quite empowering to know some of the reasons that problems can occur.