Exetel customer help forum

Right, so even with the new invoice cycle, I'm still paying for a month worth of internet in advance at the start of each month.

thanks for clearing that up.

Hi, With the recent changes to the invoicing cycle, I’m concerned that I’m ‘losing’ half a month worth of product (OP3 ADSL in my case) and would appreciate Exetel clarifying whether my understand of the change is correct or not. I guess my question/concern really revolves around whether my internet...

Some time ago I setup a website through the members facilities (http://home.exetel.com.au/Osprey06). I have been reading about the change that have occurred in the last year, but am confused. I can still access my files via ftp using the existing credentials (which would be more than a year old), bu...

Happy new year! To clarify, is this ONLY for "out of contract" customers? (the e-mail does not state only for "out of contract", but only mentions "old plans"). I just referred two people about about two and four months ago to plans which are no longer listed on your website...but as far as I'm awar...

Hi, May is my first month on the Z/20NOTEL plan and I have deliberately gone over the included quota for the peak period to test how well the 512Kb/s shaping works. It seems that after going over quota, my internet was blocked all together ala the old shaping/excess charged system, receiving connect...

And the next step is to ensure continuity of the ported number being displayed in the White Pages directory (unless it is a silent number of course) Hi, Could I please confirm porting your existing PSTN number to a VOIP would mean this number could be used in the White Pages year-to-year? Thanks, J...