Exetel customer help forum

Can I check your voip number? PM it to me please

a/ When I pick up the phone (while the other party is leaving a message) to talk to them, I can hear them, but they can't hear me! I must hang up and call back. Can this be fixed? I use a Panasonic KX-TG5839ALS phone, and while a caller is leaving a message I do the following; 1. Press Talk to answ...

VoIP messages can be retrieved by dialling 121 from your voip phone. If you want to use your own msg bank, you need to setup the hardware to intercept call before 40 sec call divert to our voicemail.

1800 Added to temporary reroute and should work for now.

There has been an outage with the mobile phone calls yesterday. I have reroute those calls to another carrier and logged a fault to our supplier to get the problem fixed. at the same time, the 13, 1300 and 1800 also have the same symptom this morning. I also did the same for 13 & 1300 but i'm still ...

There has been an outage with 13, 1300 & 1800 numbers which I have already escalated this fault with our supplier this morning. At the moment, I have re-route 13 & 1300 numbers call to an alternative carrier until this issue resolved. I'm still working on the 1800 as I'm having difficulty with the p...

Sending Fax from voip is still at premature stage. I've tested with v210 previously. It work but intermittently.

New sip server was in placed on 15 Aug replacing our old server. Could you please try again if that work or not? please try with G.711 codec with 20ms packet interval.

New SIP server replaced the old aging one last week Friday.

That's right, depending on hardware. Most new IP Phones nowaday have Line 2.
e.g. Xlite also do allow secondary line for incoming when busy.

I'll put this in developer's diary.

No. +613xxxxxxxx@vic.exetel.com.au is the info received by mobile phone from the sender. If i seeing this correctly, sender must be using one of our websms to send sms to you because there's no way a non-mobile CLI can send sms plus it contain exetel domain as well. We cannot edit those number on ou...

Voip calling service = calling card service
VoIP (equip needed) = normal voip

if you have applied voip, please check voip equip needed

We no longer offer DIDless number due to legal requirement. DID will be your only choice. Most software notably Xlite & Ekiga work with us, Skype will not work though.

If you have multiple machine registered with same SIP details at the same time, it will not work very well, because the server doesn't know which end client to terminate the calls. Sometime it may work due to sip registration timeout, but still not flexible.

multiple outbound is allowed.

Yes it is possible. I have add your request into our web admin development list.