Search found 160 matches

by doggy
Sun Apr 22, 2018 10:46 am
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

I am pleased to report that this problem was fixed a few days ago.
Thanks Exetel.
Best Regards,
David
by doggy
Fri Apr 13, 2018 5:38 pm
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Hi Kavinda, the person who rang this afternoon was unaware of several emails from yesterday and today and also unaware of responses by phone and email on the 4G being out at Palm Beach (which is nothing to do with this problem but keeps being mentioned). He got me to try a couple of new APNs, which ...
by doggy
Fri Apr 13, 2018 1:31 pm
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Hi Kavinda & James, Sorry, but we do not seem to be getting anywhere. The outages Optus fixed were simply that their 4G was out in this area. But I was trying 3G anyway. I have driven to a totally different area (i.e. different towers) and still no good. Upon request from Exetel, I have tried a whol...
by doggy
Tue Apr 10, 2018 9:29 am
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Could someone from Exetel please interpret this for me? My reactivated SIM did not work. The new SIM sent out by Exetel also did not work. Exetel escalated to Optus and now we have received this message: "We have checked with our supplier and they have confirmed two unplanned outages currently at th...
by doggy
Fri Apr 06, 2018 5:06 pm
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Unfortunately this has bogged down. When the old service did not reactivate properly (no data), Exetel decided it could be the SIM and sent a new one. Unfortunately, this one also does not fix the problem. Tried with two different modems and a phone. None work with the new or old Exetel SIM. All use...
by doggy
Thu Mar 29, 2018 7:22 am
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Thanks James and Exetel for very quickly re-activating my old service. To summarise, the ExeGO plans are fine if you want a WiFi Hotspot or some similar service. However, if you want to use VOIP or have any inbound ports open or otherwise use the service for backing up an NBN or ADSL connection then...
by doggy
Mon Mar 26, 2018 4:12 pm
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Thanks James,
I am PMing you the details.
For anyone else in this situation, it is not just the new Exetel MBB plans. Amaysim is the same (also Optus). AldiMobile also has the same problem (Telstra).
Cheers,
Dave
by doggy
Fri Mar 23, 2018 6:54 pm
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Re: Broadband mobile issue

Hi James, Thanks for saving me any more work investigating this. Clearly the current Exetel MBB is useless (for me) as a replacement for the previous Exetel MBB plan and also of no use for backing up NBN or ADSL2+ services. Also Exetel VOIP does not work on it. I still cannot find where this is in t...
by doggy
Fri Mar 23, 2018 4:14 pm
Forum: Mobile services
Topic: Broadband mobile issue
Replies: 14
Views: 1425

Broadband mobile issue

At home, I run an NBN connection with autofailover to an Exetel Broadband service (SIM) A few weeks ago, I cancelled the old plan (which had a fixed IP) and subscribed to one of the current plans (1.5GB/month). There was nothing wrong with the old plan, which I have had for years and has always work...
by doggy
Fri Feb 16, 2018 10:41 pm
Forum: Mobile services
Topic: Data lost on two SIMs
Replies: 7
Views: 972

Re: Data lost on two SIMs

Thanks.
All is well again.
Regards,
Dave
by doggy
Fri Feb 16, 2018 5:15 pm
Forum: Mobile services
Topic: Data lost on two SIMs
Replies: 7
Views: 972

Re: Data lost on two SIMs

Hi Kavinda, Thanks. It just started working again on both SIMs. So, I am not sure why it was off because the first radio button (voice roaming) has been OFF and the second button ON for over 24hrs. In playing around and trying to understand the global roaming part of MyExetel, I discovered that I co...
by doggy
Fri Feb 16, 2018 3:26 pm
Forum: Mobile services
Topic: Data lost on two SIMs
Replies: 7
Views: 972

Re: Data lost on two SIMs

Still no data/internet on either SIM. Each is in a different phone.

Haven't had any info about what is happening.

Would sure like to have internet back by the weekend!

Regards,
Dave
by doggy
Fri Feb 16, 2018 8:07 am
Forum: Mobile services
Topic: Data lost on two SIMs
Replies: 7
Views: 972

Re: Data lost on two SIMs

Arosh has been in contact.
Still no data as of Friday morning.
Hopefully this can be fixed quickly.
Dave
by doggy
Thu Feb 15, 2018 2:50 pm
Forum: Mobile services
Topic: Data lost on two SIMs
Replies: 7
Views: 972

Data lost on two SIMs

Yesterday evening, using MyExetel, I turned on Global Roaming. So now, both the boxes were ticked (one for voice roaming and the other for local+global data). Now, today, BOTH SIMs have no data access (I am still in Australia). Why is this so? It seems like a bug. A couple of hours ago I turned OFF ...
by doggy
Thu Jan 25, 2018 6:30 pm
Forum: Mobile services
Topic: Porting numbers into Exetel
Replies: 17
Views: 1531

Re: Porting numbers into Exetel

Thanks,
I have applied for both and the web process was incredibly smooth and quick.

Plus Exetel rang to answer my forum question!

So, all great so far.

Thanks,
Dave