Exetel customer help forum

Thank you Dhilshan for your reply.

It is 02 98 37 48 97

Just remove spaces

Dear Exetel support, Sorry for bothering you again, but facing service outage again. No ADSL, no dial tone. The same issue was recently (7/09) but after heavy rain. This time no any nature disaster was observed :) Today morning at 8:00am everything was working fine. Was away till 14:00 and when came...

Thank you!

Replied back.

Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan

Hi All, Tonight (7/09/18), after heavy rain the connection dropped few times and now speed stays below 1Mbps (see attachment) Have had the similar issue few years ago (tickets 5095671 and 5098113) but was fixed that time. Hope you can help me to find out the root cause with low speed Thank you in ad...

Thank James for help!

All works now!

Hi James,

Thank you very much for taking care of my enquiry!

I have emailed my details

Thanks in advance
Ivan

And available on website

Please see my Exetel service options

Hi James, I am in metro area, Dean park, NSW. It is just not available for existing customers for some reason. Only if I am new for Exetel. I have tried to order it gives me new customer #83685 and Exetel sales person contacted me and cancelled it as I am existing customer and should order what is a...

Thank you James for reply.

Closest deal is $69.99 for unlimited usage.

Thank you

Dear Exetel,

You have new $54.99 unlimited ADSL+ plan but as member it cost much more.
I have contacted sales centre and they told me it is not possible.
Is there way to get this offer or I should leave Exetel after 12 years being customer?

Thank in advance
Ivan

Looks like it is up now.
Sorry for disturbing...

Dear support,

Looks like some issue with authentification.
Service down ~10:00 pm...
Log shows authentification error.
Can you please check?

Hi Ivan, As per the telephone conversation we had, I have done few changes to the connection. Therefore please monitor the speed further and let us know the outcome. Ticket ID: 5265693 Hi Stevec, As we discussed I did some connection speed monitoring. First (about) half hour the connection was awfu...