Search found 21 matches

by Ivan001
Sat Sep 22, 2018 9:58 pm
Forum: ADSL connections
Topic: No ADSL, No dial tone
Replies: 3
Views: 672

Re: No ADSL, No dial tone

Thank you Dhilshan for your reply.

It is 02 98 37 48 97

Just remove spaces :)
by Ivan001
Sat Sep 22, 2018 2:55 pm
Forum: ADSL connections
Topic: No ADSL, No dial tone
Replies: 3
Views: 672

No ADSL, No dial tone

Dear Exetel support, Sorry for bothering you again, but facing service outage again. No ADSL, no dial tone. The same issue was recently (7/09) but after heavy rain. This time no any nature disaster was observed :) Today morning at 8:00am everything was working fine. Was away till 14:00 and when came...
by Ivan001
Sat Sep 08, 2018 9:59 pm
Forum: ADSL connections
Topic: Connection drops after tonight heavy rain and speed stays below 1Mbps
Replies: 4
Views: 603

Re: Connection drops after tonight heavy rain and speed stays below 1Mbps

Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan
by Ivan001
Fri Sep 07, 2018 9:56 pm
Forum: ADSL connections
Topic: Connection drops after tonight heavy rain and speed stays below 1Mbps
Replies: 4
Views: 603

Connection drops after tonight heavy rain and speed stays below 1Mbps

Hi All, Tonight (7/09/18), after heavy rain the connection dropped few times and now speed stays below 1Mbps (see attachment) Have had the similar issue few years ago (tickets 5095671 and 5098113) but was fixed that time. Hope you can help me to find out the root cause with low speed Thank you in ad...
by Ivan001
Mon May 14, 2018 9:24 pm
Forum: Member facilities & usage meter
Topic: Cannot get new $54.99 plan as member. Should I leave Exetel?
Replies: 9
Views: 1059

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Hi James,

Thank you very much for taking care of my enquiry!

I have emailed my details

Thanks in advance
Ivan
by Ivan001
Mon May 14, 2018 5:46 pm
Forum: Member facilities & usage meter
Topic: Cannot get new $54.99 plan as member. Should I leave Exetel?
Replies: 9
Views: 1059

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Hi James, I am in metro area, Dean park, NSW. It is just not available for existing customers for some reason. Only if I am new for Exetel. I have tried to order it gives me new customer #83685 and Exetel sales person contacted me and cancelled it as I am existing customer and should order what is a...
by Ivan001
Mon May 14, 2018 11:19 am
Forum: Member facilities & usage meter
Topic: Cannot get new $54.99 plan as member. Should I leave Exetel?
Replies: 9
Views: 1059

Re: Cannot get new $54.99 plan as member. Should I leave Exetel?

Thank you James for reply.

Closest deal is $69.99 for unlimited usage.

Thank you
by Ivan001
Sun May 13, 2018 4:44 pm
Forum: Member facilities & usage meter
Topic: Cannot get new $54.99 plan as member. Should I leave Exetel?
Replies: 9
Views: 1059

Cannot get new $54.99 plan as member. Should I leave Exetel?

Dear Exetel,

You have new $54.99 unlimited ADSL+ plan but as member it cost much more.
I have contacted sales centre and they told me it is not possible.
Is there way to get this offer or I should leave Exetel after 12 years being customer?

Thank in advance
Ivan
by Ivan001
Mon Mar 09, 2015 11:03 pm
Forum: ADSL connections
Topic: Service down in Dean Park
Replies: 1
Views: 425

Re: Service down in Dean Park

Looks like it is up now.
Sorry for disturbing...
by Ivan001
Mon Mar 09, 2015 10:55 pm
Forum: ADSL connections
Topic: Service down in Dean Park
Replies: 1
Views: 425

Service down in Dean Park

Dear support,

Looks like some issue with authentification.
Service down ~10:00 pm...
Log shows authentification error.
Can you please check?
by Ivan001
Mon Jun 11, 2012 9:43 pm
Forum: ADSL connections
Topic: Connection drops when raining and slow speed
Replies: 26
Views: 3319

Re: Connection drops when raining and slow speed

Hi Ivan, As per the telephone conversation we had, I have done few changes to the connection. Therefore please monitor the speed further and let us know the outcome. Ticket ID: 5265693 Hi Stevec, As we discussed I did some connection speed monitoring. First (about) half hour the connection was awfu...