Exetel customer help forum

Thank you Nilushid!

I have received call around 13:00 today but was not able to talk.
Can you please call me after 15:00 Sydney time?

Thank you in advance
Ivan

Dear Exetel,

Second day NBN is dropping every hour or so and to recover I need reboot NBN device (not modem)
Not sure if there is any known outage or incident going on.
Hope you can check the status.

Thank you.

Hi Kavindip, Sorry for pushing, is there any update? PM has been sent with required details. The service is in the same state in the morning 10/02... Best wishes Ivan Hi Ivan, As per the details we have provided over the phone, fault has been raised under the reference number 16758233 and we will p...

Dear Exetel, Hope you can help with information about any outages in Dean Park 2761. NBN connection has gone around 16:00 today. NBN modem shows Power - on Downstream on Upstream - flashing Online - off Thank you in advance! Ivan Hi Ivan, In order to check if there are any reported outages affectin...

Thank you Kavindip!

I have sent you PM.

Please note the message is still stays in Outbox...

Best Wishes
Ivan

Dear Exetel,

Hope you can help with information about any outages in Dean Park 2761.
NBN connection has gone around 16:00 today.
NBN modem shows
Power - on
Downstream on
Upstream - flashing
Online - off

Thank you in advance!
Ivan

Thank you Dhilshan for your reply.

It is 02 98 37 48 97

Just remove spaces

Dear Exetel support, Sorry for bothering you again, but facing service outage again. No ADSL, no dial tone. The same issue was recently (7/09) but after heavy rain. This time no any nature disaster was observed :) Today morning at 8:00am everything was working fine. Was away till 14:00 and when came...

Thank you!

Replied back.

Hi Shehanw,

Thank you for your reply.

I have emailed service number to nominated email.

Please let me know if you need anything else.

Thanks in advance
Ivan

Hi All, Tonight (7/09/18), after heavy rain the connection dropped few times and now speed stays below 1Mbps (see attachment) Have had the similar issue few years ago (tickets 5095671 and 5098113) but was fixed that time. Hope you can help me to find out the root cause with low speed Thank you in ad...

Thank James for help!

All works now!

Hi James,

Thank you very much for taking care of my enquiry!

I have emailed my details

Thanks in advance
Ivan

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