Exetel customer help forum

Many thanks for your reply! Cheers Chris

Hi there. How often is the usage meter updated in the members facilities area? Many thanks, Chris

Hi Dazzeled and thanks for your speedy reply. No this has only started happening since we changed modem/router. We had a thunderstorm here in Perth a while back and his voIP just died, no dialtone nothing. His service was still payed up and active, so I spent quite some time trying to figure it out ...

Hi there. I am an exetel customer, but I am posting this on behalf of my friend (also an exetel customer) His modem recently got spiked, and damaged the Voip part of his modem, so he decided to get another Voip modem (Netgear DVG 1000) I have set this up for him, and ADSL is working fine and he can ...

Please disregard. It came good 20 mins after posting this message. Thanks

Hello there. 20:48 PM WST I am getting very slow speeds, with each page taking ages to load. Was just wondering if there is any other Perth folks having speed issues? Exetel Perth: Broadband Speed Test Results Test run on 15/09/2014 @ 11:06 PM Mirror: Exetel Data: 39 KB Test Time: 11.94 secs Your li...

Thanks for your replys people. It all seems a bit confusing with this new Billion. The last 2 modems I had (both on Exetel VoIP), all I had to do was hit # twice and the normal AU landline dialtone would sound. It dosn't work like that with the Billion

I have a ADSL2/VoIP account with Exetel and am using a Uniden XDECT 7055+1 handset on a Billion 7800vdox modem/router My question is how to I flick between VoIP call dial tone or the PSTN/Optus dial tone when choosing how to route my call. At the moment, I think its stuck on the VoIP dial tone. Not ...

Thanks sable, I'll see how this setting goes and then try yours. Thanks Chris

OK thanks for the reply. I'll try setting it at 240 as suggested by someone else, have restarted the router so will see how we go. if it persists in unregistering, I'll give that nuber a call. many thanks, Chris Morgan

Thanks Dazzled. the setting is set at 500 (15~86400 sec)

Use DNS SRV is disabled

Hello all. I have an Exetel VoiP service and an ADSL 2 service on my Landline. I have noticed that every time I have come to use the VoiP service on my landline, I get no VoiP dial tone or PSTN dialtone (on pressing ##) When I log into my router, its shows as VoiP unregistered. The only way I can re...

OK Thanks so much for that. I will try to register my voip later on today and report back here. Cheers Chris

Hi Saliya and thanks for your quick reply. Was the email sent to my Exemail email address?, as I havn't received it in either Outlook or Exetel web mail. Many thanks, Chris

Hi all, just a couple of quick questions as I'm having problems in registering my new VoIP Modem Router. For the username do I put in my AU landline number or my Voip number? What do I put in for Realm, Domain, Proxy Server and registrar? Is it 58.96.1.2? Do I enable "Use outbound server"? and what ...