Search found 50 matches

by CCCs
Tue Jan 14, 2020 8:58 am
Forum: ADSL connections
Topic: Constant dropouts over the last couple of weeks
Replies: 2
Views: 64

Constant dropouts over the last couple of weeks

Hi, We have had constant drop outs with our ADSL connection. I have swapped out the modem and filter and still it hasn't fixed it. We had the phone outlet fixed inside the house, but the problem still persists. There is constant static on the landline and so I think we need to have a technician come...
by CCCs
Tue Nov 04, 2014 9:40 am
Forum: Mobile services
Topic: Porting from Optus Business to Exetel Mobile
Replies: 7
Views: 2450

Re: Porting from Optus Business to Exetel Mobile

Thank you for the update.
I really do appreciate it.
by CCCs
Mon Nov 03, 2014 9:12 pm
Forum: Mobile services
Topic: Porting from Optus Business to Exetel Mobile
Replies: 7
Views: 2450

Re: Porting from Optus Business to Exetel Mobile

Do I need to call up provisioning to get anywhere? Why is it that I have to chase this up after having called provisioning 3 times and written on this forum? How hard is it to get the information right on both sides (Optus and Exetel) to get the port happening? 3 weeks wait is getting to be a bid ri...
by CCCs
Sat Nov 01, 2014 10:03 am
Forum: Mobile services
Topic: Porting from Optus Business to Exetel Mobile
Replies: 7
Views: 2450

Re: Porting from Optus Business to Exetel Mobile

Does the provisioning team reply to emails? Or is it better to call. I feel like I'm going around and around in circles to get my second number ported. The first number has successfully portrd, yet the second number which was on exactly the same Optus business account does not port. From my conversa...
by CCCs
Mon Oct 20, 2014 12:12 pm
Forum: Mobile services
Topic: Porting from Optus Business to Exetel Mobile
Replies: 7
Views: 2450

Porting from Optus Business to Exetel Mobile

Hi, I have requested my two numbers to be ported from my existing Optus Business plan to Exetel's mobile plans last week. I have already received the new SIM cards from Exetel last Thursday and Friday, and also activated the new numbers from the members facility as soon as I got the SIM cards. Howev...
by CCCs
Mon Feb 24, 2014 6:13 pm
Forum: Mobile services
Topic: Mobile activation still down?
Replies: 4
Views: 2358

Re: Mobile activation still down?

Hi,

I tried emailling provision to find out the progress of this issue.
Should I be raising a job ticket?

Also is it better for Provisioning to give them a call or communicate by email?

thanks
by CCCs
Sat Feb 22, 2014 9:42 am
Forum: Mobile services
Topic: Mobile activation still down?
Replies: 4
Views: 2358

Re: Mobile activation still down?

Just to clarify, he was porting his mobile number from Vodafone to Exetel. New sim card arrived so I called provisioning to get it activated. I was told yesterday around 5:30pm that it would take 4 hours to activate. And it is still not ported according to my father-in-law this morning. I also check...
by CCCs
Sat Feb 22, 2014 9:24 am
Forum: Mobile services
Topic: Mobile activation still down?
Replies: 4
Views: 2358

Mobile activation still down?

Hi,
could you let us know if the mobile service activation is still having problems?
I have activated my father-in-law's new sim card yesterday over the phone but he is saying the switch over still has not happened.

thank you.
by CCCs
Sun Sep 25, 2011 6:00 pm
Forum: Telephone issues
Topic: who do I contact for noise on wireline?
Replies: 8
Views: 2625

who do I contact for noise on wireline?

Hi, I am currently on the OT30 which I believe is the bundled Optus telephone and ADSL. Recently we have been having really bad noise on the line, and I wanted to know who do I contact to have the noise problem looked at. Do I just deal with Exetel telephone support, Optus or Telstra to have the noi...
by CCCs
Tue Jul 05, 2011 7:04 pm
Forum: ADSL connections
Topic: Internet Issues - Packetloss over mtu 1486
Replies: 11
Views: 1250

Re: Internet Issues - Packetloss over mtu 1486

Yeah me too...

slow accessing facebook, bbc UK is not even loading and as you say hotmail is not loading up....

Similar issue to yesterday?
by CCCs
Wed Mar 24, 2010 8:37 am
Forum: Archived threads
Topic: moving out but needing 2 services setup
Replies: 1
Views: 860

moving out but needing 2 services setup

Hi guys, I wasn't sure if this is the best place to post this. However, I have recently moved out of our in-laws place and am in need of setting up a new ADSL2 service. My current problem is that the ADSL service setup in my in-laws house is under my name. I would very much like to take this account...
by CCCs
Sat May 09, 2009 11:43 pm
Forum: Anything else anyone wants to discuss
Topic: The Exetel 5-year club
Replies: 61
Views: 9592

Re: The Exetel 5-year club

My first attempt at joining Exetel was back in 13/3/04, but I got knocked back about 3 times because of incompatible line conditioning. I remember being very frustrated at Telstra but it was too far back to remember the exact details of it. I think if the posts have not been deleted, my enquiries ma...
by CCCs
Wed Mar 04, 2009 11:58 pm
Forum: Archived threads
Topic: Service Outage Affecting All Customers 4 Mar 2009
Replies: 5
Views: 1869

Re: Service Outage Affecting All Customers 4 Mar 2009

Did this outage affect the usage counter? My member's facility usage number is reading "0" at the moment....
by CCCs
Tue Nov 11, 2008 5:17 pm
Forum: ADSL connections
Topic: speed enquiry
Replies: 5
Views: 599

Re: speed enquiry

The problem is, I don't use p2p and I am relatively certain that I don't have any viruses on my PCs at least my upload usage suggests normal use. I think as suggested it may simply be down to my billion modem not being good enough or just plain faulty. I was so sure I wouldn't have problems with it ...
by CCCs
Tue Nov 11, 2008 2:04 pm
Forum: ADSL connections
Topic: speed enquiry
Replies: 5
Views: 599

Re: speed enquiry

The thing is I don't have constant problems with it... And I don't do p2p except on the odd occasions for a linux distro (actually I'm due to download one for fedora 10 in just over a week :) OT: but could we get an image uploaded to the mirror for download of fedora 10 when it comes out ?) Like las...