Search found 10 matches

by jacky.cheung
Tue Jan 24, 2012 9:30 am
Forum: NBN and other Fibre Services
Topic: Can't change plan in member facility?
Replies: 8
Views: 3014

Re: Can't change plan in member facility?

Hi Jacky, We are in the process of making plan changes available for existing customers. Please bear with us until this is finalized. Plans will be made available in your Exetel Members Facilities. Hi Remosha, It has been a month and I still can't change my plan. Can you tell me roughly when I can ...
by jacky.cheung
Fri Dec 30, 2011 9:12 am
Forum: Member facilities & usage meter
Topic: Please Use This Thread To Advise Exetel Of Typos/Errors
Replies: 578
Views: 102128

Re: Please Use This Thread To Advise Exetel Of Typos/Errors

Not sure if this has been reported. I found that the Total Optus IP on Exetel National / State Bandwidth Summary http://public.mrtg.exetel.com.au/bwsummary/ExetelBandwidthSummary.html hasn't been updated since October, 2011. If you click on the Total Optus IP graph, it goes to http://public.mrtg.exe...
by jacky.cheung
Tue Dec 20, 2011 11:42 am
Forum: NBN and other Fibre Services
Topic: Can't change plan in member facility?
Replies: 8
Views: 3014

Can't change plan in member facility?

Hi, I am on Opticomm OCM-A plan at the moment. I found that there are new plans available for Opticomm customers and I would like to switch to OCM-A-200. However, when I go to the "Change Service" in my member facility, I can only see the following message: Corporate Employee Plans; Create A Staff P...
by jacky.cheung
Tue Mar 25, 2008 10:48 pm
Forum: Archived threads
Topic: GMail not working
Replies: 16
Views: 1373

Hi,

I have the same problem. I recycle my modem and it did not fix the problem. Then, I tried a 20 minutes power cycle (i.e., switch off modem, wait for 20 minutes and switch on). Now, Gmail, MSN, Speedtest.net work again.

Jacky
by jacky.cheung
Wed Jan 02, 2008 9:23 am
Forum: Archived threads
Topic: Naked DSL how long telephone line termination will take?
Replies: 3
Views: 439

Thanks!

Thanks... My VoIP is set up and my phone service is terminated yesterday.

BTW, the quality of the Exetel VoIP is very good. Thanks.

Jacky
by jacky.cheung
Mon Dec 31, 2007 5:00 pm
Forum: Archived threads
Topic: Naked DSL how long telephone line termination will take?
Replies: 3
Views: 439

Naked DSL how long telephone line termination will take?

Hi, I switched to Naked DSL on 28/12 and I am very happy with the service. My telephone line is still active (I can make calls with my telephone line). My understanding is the telephone service will be terminated automatically. Any idea on how long it will take to terminate the telephone service? I ...
by jacky.cheung
Mon Dec 10, 2007 8:24 pm
Forum: Archived threads
Topic: Internet downtime from Bigpond ADSL1 to Naked ADSL2+
Replies: 2
Views: 499

Thanks Paul. BTW, my exchange (Box Hill, VIC) has both Optus and PowerTel. If I join the naked ADSL2+ plan, which DSLAM will my line connect to? Thanks. Jacky Hi, In your case there should be effectively no downtime (or certainly very very minimal when the work at the exchange is done on the day of ...
by jacky.cheung
Sat Dec 08, 2007 9:32 pm
Forum: Archived threads
Topic: Internet downtime from Bigpond ADSL1 to Naked ADSL2+
Replies: 2
Views: 499

Internet downtime from Bigpond ADSL1 to Naked ADSL2+

Hi, I got a reply from Exetel sales and they told me I have to cancel my ADSL service before submit my application. I read the Naked ADSL2+ FAQ and confused with the answers... Q. 2 Is there any downtime? A. No, provided the ADSL service is connected to Telstra infrastructure then you will remain co...