Exetel customer help forum

Just wanted to say thankyou, this seems to be resolved for me now. Very much appreciated.

Saliya Pinto wrote:Hi Astrogirl,
You seem to have the same issue, I have informed our provisioning team to look into this (Ticket ID: 6050312).

Thankyou. I appreciate that. Is there a time frame I should wait before following it up? I'm not sure how long these things take to sort out.

On Jan 1 I was moved from an old 1.5Mbit plan to a current 8Mbit plan but I'm still syncing at the old 1536/256 even after unplugging the modem power and phone for 30 mins+. I'm pretty keen to see what sort of speed I can sync at after 5 years of 1.5Mbit so I'm just wondering if anyone knows when I...

Hi, I posted this over on whirlpool and it was suggested that I post it here on the exetel forums too. Hope I have picked the right board, it was a bit hard to decide where it fit. Anyway... I got two emails titled "Your ADSL status has been upgraded" from exetel this afternoon (timestamped 3.52pm -...