Search found 753 matches

by thomashouseman
Tue May 07, 2019 6:11 pm
Forum: VOIP
Topic: VoIP registration not working
Replies: 6
Views: 557

Re: VoIP registration not working

I hung in there with all the calls in the queue. Person was quite unhelpful but I did get my VoIP password reset and that fixed it. It had never changed but something on Exetel's end obviously did. All working with the new password now.

T.
by thomashouseman
Tue May 07, 2019 4:21 pm
Forum: VOIP
Topic: VoIP registration not working
Replies: 6
Views: 557

Re: VoIP registration not working

I too am having this problem from approx the same date.
I've called support but 18 in the queue. I think you have an unrelated outage happening at the moment.
by thomashouseman
Sat Jun 18, 2016 7:56 am
Forum: Improvement & suggestions
Topic: Citadel botnet controller @220.233.112.170
Replies: 8
Views: 3501

Re: Citadel botnet controller @220.233.112.170

trev wrote:After nearly 6 months, I can only conclude that you are just not serious about fixing this.
:lol: :lol: :lol:
by thomashouseman
Thu Oct 08, 2015 8:11 am
Forum: Mobile services
Topic: Any plans for better mobile phone plans?
Replies: 9
Views: 2990

Re: Any plans for better mobile phone plans?

What about now? Any plans to amend your mobile plans? They're getting quite old...

Your ExeSim Plus plan is $49 for 3GB.

Telstra have a month to month $50 plan with 5GB given.

Thanks,

T.
by thomashouseman
Thu Oct 08, 2015 8:04 am
Forum: Mobile services
Topic: Porting number away from Exetel
Replies: 26
Views: 10572

Re: Porting number away from Exetel

This is not available for free viewing. You will need to contact Exetel to obtain the account number and will be provided after completing the verification process. You may call us on 0280301000 or 1300788141 and select option 2. Thanks, angelos. I called Support last night and the number he gave m...
by thomashouseman
Thu Oct 08, 2015 7:57 am
Forum: Mobile services
Topic: Pro-rata when porting mobile away from exetel?
Replies: 6
Views: 2432

Re: Pro-rata when porting mobile away from exetel?

Could we please get an answer on the forum here advising if pro-rata is refunded instead of "we'll get billing to contact you"? That's the whole point of a forum. To share commonly asked answers to avoid support calls/cases.

T.
by thomashouseman
Sat Aug 22, 2015 6:59 pm
Forum: Invoicing & billing
Topic: The Dreaded Letter To Cease Supplying Service...
Replies: 9
Views: 3779

Re: The Dreaded Letter To Cease Supplying Service...

Ahh... same same but different.... just a little newer.
by thomashouseman
Fri Aug 21, 2015 2:26 pm
Forum: Invoicing & billing
Topic: The Dreaded Letter To Cease Supplying Service...
Replies: 9
Views: 3779

Re: The Dreaded Letter To Cease Supplying Service...

Ahh!

I did wonder if any Loyalty Program members got terminated...
How many members are still current/exist out of the first thousand that joined?

T.
by thomashouseman
Mon Jul 13, 2015 12:27 pm
Forum: VOIP
Topic: Weird Voip calls.
Replies: 14
Views: 4915

Re: Weird Voip calls.

Well after much playing around, it seems port triggering was the answer. This blocks all random inbounds and the voip keepalive I'm assuming keeps it open for legit calls from Exetel's VOIP server.

T.
by thomashouseman
Mon Jul 06, 2015 7:47 pm
Forum: VOIP
Topic: Weird Voip calls.
Replies: 14
Views: 4915

Re: Weird Voip calls.

Is there a way to block all port 5060 stuff except from Exetel's voip server? How would I write a router firewall rule for that? Actually instead of port forwarding to my voip ata, if I setup port triggering instead will that limit the script kiddies but still allow voip to function okay? Thanks, T.
by thomashouseman
Wed Jun 17, 2015 7:40 am
Forum: Mobile services
Topic: Has the ExeSim Saver plan always has $50/gb excess?
Replies: 2
Views: 1498

Re: Has the ExeSim Saver plan always has $50/gb excess?

Ok, thanks. Must have been the previous plan I was on.
by thomashouseman
Wed Jun 17, 2015 7:35 am
Forum: Mobile services
Topic: Has the ExeSim Saver plan always has $50/gb excess?
Replies: 2
Views: 1498

Has the ExeSim Saver plan always has $50/gb excess?

Has the ExeSim Saver plan always has $50/gb excess? I could have sworn it was $20/gb when I joined up....
by thomashouseman
Wed Jun 10, 2015 6:25 pm
Forum: Invoicing & billing
Topic: Termination of service
Replies: 16
Views: 6971

Re: Termination of service

But why?
by thomashouseman
Tue Jun 09, 2015 10:39 am
Forum: Invoicing & billing
Topic: Years of Service Discount
Replies: 26
Views: 15815

Re: Years of Service Discount

The pioneer discount applies regardless of what plan you are on. Unless you already have some other discount on the account OR you no longer have a broadband service with Exetel. (Mobile and VOIP only here nowadays as I moved and ADSL was full of dropouts/slow speeds) I've been denied a veteran dis...
by thomashouseman
Fri Apr 03, 2015 2:55 pm
Forum: Web site
Topic: Where are the network graphs?
Replies: 19
Views: 7261

Re: Where are the network graphs?

:(