Search found 63 matches

by The Rock
Wed Apr 15, 2015 5:42 pm
Forum: Invoicing & billing
Topic: Cancel service
Replies: 6
Views: 3806

Re: Cancel service

Thanks for that, all sorted.

Cheers
by The Rock
Wed Apr 15, 2015 1:54 pm
Forum: Invoicing & billing
Topic: Cancel service
Replies: 6
Views: 3806

Cancel service

Hi there,

I need to cancel my service.

Can you please tell me how I go about this (without having to ring up the call centre and sit on hold...if possible). I can't see anywhere in the member portal where I can cancel it?

Thanks
by The Rock
Fri Feb 14, 2014 12:23 am
Forum: ADSL connections
Topic: ADSL2+ plans.
Replies: 6
Views: 25038

Re: ADSL2+ plans.

Ok, so let me get this straight. Exetel are offering new customers a 100GB ADSL2+ plan for $39.95 (Including $20 line rental). I'm currently on a 20GB plan for the same price. I'm an existing customer though, and have been since 2005 and yet it seems like I'd have to apply for a new plan in order t...
by The Rock
Thu Feb 13, 2014 4:37 am
Forum: ADSL connections
Topic: ADSL2+ plans.
Replies: 6
Views: 25038

ADSL2+ plans.

Ok, so let me get this straight. Exetel are offering new customers a 100GB ADSL2+ plan for $39.95 (Including $20 line rental). I'm currently on a 20GB plan for the same price. I'm an existing customer though, and have been since 2005 and yet it seems like I'd have to apply for a new plan in order to...
by The Rock
Fri Nov 01, 2013 3:25 pm
Forum: ADSL connections
Topic: Slow ADSL2+ speeds again
Replies: 7
Views: 20279

Re: Slow ADSL2+ speeds again

Hi there, A Telstra technician came to my house today. He went out the front of the premises and "fixed" something. I then get an SMS from Exetel advising me that the issue has been rectified. However, it's not fixed. In fact, it's worse. Since the work performed, my Internet is even SLOWER! Test ru...
by The Rock
Wed Oct 30, 2013 3:20 pm
Forum: ADSL connections
Topic: Slow ADSL2+ speeds again
Replies: 7
Views: 20279

Re: Slow ADSL2+ speeds again

Hi Angelo, that information has been sent across.

Cheers.
by The Rock
Wed Oct 30, 2013 10:48 am
Forum: ADSL connections
Topic: Slow ADSL2+ speeds again
Replies: 7
Views: 20279

Re: Slow ADSL2+ speeds again

Hi Angelo,

As per our phone call, I've just perform a line test with a spare phone I found and I get the normal dial tone - So it sounds perfectly normal from the phone's end.

Cheers
by The Rock
Wed Oct 30, 2013 8:48 am
Forum: ADSL connections
Topic: Slow ADSL2+ speeds again
Replies: 7
Views: 20279

Slow ADSL2+ speeds again

Hi there, I've having speed issues again with my ADSL2+ connection. I seem to get this every 6 months or so and it's rather annoying. This is what I'm getting at the moment: (For the last few weeks or more) Broadband Speed Test Results Test run on 30/10/2013 @ 08:42 AM Mirror: Exetel Data: 5 MB Test...
by The Rock
Sun Dec 30, 2012 7:01 pm
Forum: ADSL connections
Topic: DNS issues and Slow ADSL2+
Replies: 4
Views: 654

Re: DNS issues and Slow ADSL2+

Hi there, So long story short, fault has been logged with the supplier and due date for completion/repair is the 02/01/2013. When I was using the Internet today, I noticed that it disconnected completely. I looked outside and noticed a technician playing around with the cables out the front. As soon...
by The Rock
Fri Dec 28, 2012 1:39 pm
Forum: ADSL connections
Topic: DNS issues and Slow ADSL2+
Replies: 4
Views: 654

DNS issues and Slow ADSL2+

Hi there, For the past month or so I have been experiencing 2 issues. 1. I will have issues accessing certain websites at random. While every other website works, I'll experience connectivity issues accessing 2-3 different websites. They are not the same websites that have the problem either, they a...
by The Rock
Wed Apr 11, 2012 11:47 am
Forum: Invoicing & billing
Topic: Exetel keep sending me SMS's
Replies: 1
Views: 1832

Exetel keep sending me SMS's

Since I had my fault logged 3 months ago (and resolved) I keep getting these SMS's from Exetel saying work on my line has been completed. Sometimes I'll get 3 a day, sometimes 7 a week, sometimes 1 every 2 weeks. But it's getting annoying and I'd like it stopped please. Can someone help me out. Don'...
by The Rock
Wed Jan 04, 2012 5:10 pm
Forum: ADSL connections
Topic: Slow ADSL2+ Speeds
Replies: 10
Views: 739

Re: Slow ADSL2+ Speeds

Data Rates:

Up Stream 812 (Kbps.)
Down Stream 4227 (Kbps.)


So you say attenuation is high, so what does that mean? And why does Upstream seem suspect?
by The Rock
Wed Jan 04, 2012 4:56 pm
Forum: ADSL connections
Topic: Slow ADSL2+ Speeds
Replies: 10
Views: 739

Re: Slow ADSL2+ Speeds

Ok managed to find it on a hidden page. Odd. Anyway here it is: Noise Margin 14 dB (Upstream) 12 dB (Downstream) Attenuation 55 dB (Upstream) 45 dB (Downstream) What is the sync rate??? It doesn't have a sync rate at all. It has received cells/transmitted cells? Is that it? It also has data rate? Is...
by The Rock
Wed Jan 04, 2012 3:26 pm
Forum: ADSL connections
Topic: Slow ADSL2+ Speeds
Replies: 10
Views: 739

Re: Slow ADSL2+ Speeds

Where would I find the sync rates and attenuation figures in the modem? I'm using a Belkin modem.

I'm using a different phone cable.

Also there's nothing to "isolate" because I don't have a phone connected (I just have the phone line obviously..)
by The Rock
Wed Jan 04, 2012 3:04 pm
Forum: ADSL connections
Topic: Slow ADSL2+ Speeds
Replies: 10
Views: 739

Slow ADSL2+ Speeds

Hi there, Recently I had a ADSL2+ relocation from one exchange to another. (As I was moving house) At my OLD house, I was getting crap line speeds of about 4mps despite being close to the exchange. Anyway, I didn't bother to care too much because I thought that it just might be the line or something...