Exetel customer help forum

This isn't directory assistance, it is the number for Telstra Mobile bill enquiries.

What can I do to call this number from my Exetel VoIP phone?

Hmmm... Caught between a rock and a hard place. Billion says that if a faster profile is used, this will naturally produce more noise and make my SNR reduce. They say my billion should maintain a reliable connection at a SNR of 6.0dB. Exetel is telling me it is purely my modem. What are the profiles...

Yeah, I have experimented with coding gain. changing it to 7 as apposed to the billion default of auto had some improvement. I have been experimenting with 7 and auto and haven't seen mucy difference. I had a reply saying my profile had been changed (very quick turn around, less than 1 hour). After ...

So it may be that the Billion naturally negotiates a higher noise margin than the Netcomm and in doing so trades speed for stability. The "coding gain" may be the Billion terminology for "noise margin", so by setting it lower you are regaining some speed. You have hit the nail on the head. This is ...

I too upgraded from a Netgear dg834g to a billion. I went for a 7404vgp-m however. I have experienced the exact same symptoms. I am synching and downloading slower with the Billion! Below are some speed tests; With the DG834G: Test Results from Oz Broadband Speed Test -------------------------------...

surely if they offer it for adsl1 they can offer it for adsl2 and naked?

why doesn't the referral bonuses apply to other products such as ADSL2 or naked DSL?

I know epople who want naked, but why should I recommend exetel if I get no bonus for it? I'd be better of recomending they get ADSL1 with exetel

So what's the answer Exetel?

If off peak isn't giving us ADSL2+ speeds what are we paying for? We agree to pay you the money each month and you agree to give us adsl2+ service.

Breach of contract?

I have had similar issues. I moved into a rented unit, signed up for naked DSL and am getting shocking speeds (usually less than 1000kbps). Have you changed location? or are you still in the same location you were receiving your faster speeds? I personally have exetel looking into my fault, which I ...

Ta,

Is it possible to setup a custome voicemail message?

like

"Hi, you've called John smith, sorry I can't take your call at the moment please leave a mesage..." or to divert the call to another number?

Since I am not a telstra customer I cannont call them and lodge a fault. I have sent a support ticket to exetel and they are investigating. I assume they will start investigating from the exchange and when it comes time for them to check the cables in the wall they will tell me so. Or have I got a c...

Dont have that when I log in... Only have; VoIP (equip needed) > VoIP Setup Guide | usage meter | Order VoIP Services | Change VoIp services VoIP (no equip needed) > VoIP Setup Guide | usage meter | Order VoIP Services | Change VoIp services can't find Configure telephone, or display caller ID anywh...

How do I set it so my VoIP number will be displayed (i.e. not private/withheld) when I call someone with Caller ID? Also, is it possible, obivously will need some authentication/verification to have another number be displayed when I call from VoIP. i.e. have my mobile number displayed? This would b...

appears to be 029 numbers...

rang a 024 number and quality wasn't great, but it went for 60s before i hung up

029 numbers at this point

haven't tried any non sydney or mobile numbers as of yet