Exetel customer help forum

No worries. Good Luck... Fan-bl00dy-tastic! Someone has actually provided useful input :) Great stuff, DBR. Really appreciate it. You've managed to nail two of my concerns. One being the reputation of Dodo. And the other being AusBBS. I have just chosen to churn with AusBBS and paid the additional s...

Hi TZ, I've been with Exetel for nearly as long as you (Mar 06 I think) and I recently churned due to an almost 50% increase in fee from Exetel. I went with DODO unlimited for $29 (+ $39 phone line rental). My need was around 300GB per month. I don't game so didn't care too much about the fastest re...

You can discuss about the currently available plans with our sales department. Following are the methods to reach our sales team, Email: residentialsales@exetel.com.au Contact number: (02) 8030 1000 / 1300 393 835 - Option 1 Hi Kaushalya, Out of interest, what would calling the Sales Team achieve? ...

I can't seem to find the cancel plan button that used to exist in the member's facilities. If it is gone how do we give our 30 days notice?

I really don't want to change lol, the proposed 50GB Peak and 50GB Off-peak plan might be $5 cheaper than our current plan but it's likely ill suited for us and the next tier above it is a ridiculous 1TB plan ($23 dearer). Why Can't I stay on my 500GB anytime plan and just pay an extra $5 or $10 a ...

Yeah I have found emails to billing have a response rate that can best be described as sporadic. However if you use the online ticket system (https://helpdesk.exetel.com.au/), they have always responded promptly to me.

Can I confirm that our with the change to the ADSL renewing on the 15th of the month, Mobile are still 1st of the month?

This makes it a real pain to monitor and track usage for all the services....

On the Main Res page, In the Specials section, there is an add for Fair Use plans. This then links to the OP page. Is this right? I couldn't find any FU plans...

I have an M15 plan, and noticed that the current billing has 13/1300/1800 numbers listed as excluded costs. My understanding from the description is that these are included along with MMS calls. Could someone please provide clarification? David You are correct. Both on the Website and in Member fac...

What are the APNs that Exetel use for Optus?
For handsets (but not iPhones) being used on the Exetel (via Optus) network, the APN is ‘INTERNET’ or ‘OPTUSWAP’.
For iPhones being used on the Exetel (via Optus) network, the APN is ‘YesINTERNET’

bodogbodog wrote: my question is do they get a $15 rebate against their ADSL2 account for EACH CAP35 plan
Is that correct?

Yes. I have three caps and receive the cumulative discount off my ADSL.

# included in this plan is 3,000 minutes worth of FREE calls. Calls included in this 3,000 minutes are National Calls, Local Calls and Calls to Optus Mobiles . Calls to mobiles: 35 cents per min * [FREE to Optus Mobiles~] Optus mobiles includes other resellers. No call connect on free Optus Mobile ...

With respect to the 'moving away from Telstra", I suspect the CAP on STD calls are part of what they are referring to. The ~$30 per month plans have $2 for 3 hours caps after 7pm rather than just a flat call rate (yes, I know VOIP fixes this but for those uninterested, unwilling to consider VOIP the...

We could easily stop metering data downloads on the current plans. Would that not then attract the demographic who I understand you went to some length to encourage to leave. Then you have the question of having to apply a fair use policy or truly leave them uncounted and risk the 'unethical' few t...

I would consider the HTC Desire HD or Samsung Galaxy S II as either outright or plan.