Search found 493 matches

by dbr
Tue Aug 18, 2015 5:38 pm
Forum: Anything else anyone wants to discuss
Topic: Churning From eXeTeL... Alternate ISP Suggestions
Replies: 6
Views: 3058

Re: Churning From eXeTeL... Alternate ISP Suggestions

No worries. Good Luck... Fan-bl00dy-tastic! Someone has actually provided useful input :) Great stuff, DBR. Really appreciate it. You've managed to nail two of my concerns. One being the reputation of Dodo. And the other being AusBBS. I have just chosen to churn with AusBBS and paid the additional s...
by dbr
Sat Aug 15, 2015 10:50 am
Forum: Anything else anyone wants to discuss
Topic: Churning From eXeTeL... Alternate ISP Suggestions
Replies: 6
Views: 3058

Re: Churning From eXeTeL... Alternate ISP Suggestions

Hi TZ, I've been with Exetel for nearly as long as you (Mar 06 I think) and I recently churned due to an almost 50% increase in fee from Exetel. I went with DODO unlimited for $29 (+ $39 phone line rental). My need was around 300GB per month. I don't game so didn't care too much about the fastest re...
by dbr
Tue Aug 04, 2015 6:43 pm
Forum: Invoicing & billing
Topic: Exetel forcing me to change plan?
Replies: 12
Views: 3847

Re: Exetel forcing me to change plan?

You can discuss about the currently available plans with our sales department. Following are the methods to reach our sales team, Email: residentialsales@exetel.com.au Contact number: (02) 8030 1000 / 1300 393 835 - Option 1 Hi Kaushalya, Out of interest, what would calling the Sales Team achieve? ...
by dbr
Sat Aug 01, 2015 1:33 pm
Forum: Invoicing & billing
Topic: Exetel forcing me to change plan?
Replies: 12
Views: 3847

Re: Exetel forcing me to change plan?

I can't seem to find the cancel plan button that used to exist in the member's facilities. If it is gone how do we give our 30 days notice?
by dbr
Sat Jul 25, 2015 11:19 am
Forum: Invoicing & billing
Topic: Exetel forcing me to change plan?
Replies: 12
Views: 3847

Re: Exetel forcing me to change plan?

I really don't want to change lol, the proposed 50GB Peak and 50GB Off-peak plan might be $5 cheaper than our current plan but it's likely ill suited for us and the next tier above it is a ridiculous 1TB plan ($23 dearer). Why Can't I stay on my 500GB anytime plan and just pay an extra $5 or $10 a ...
by dbr
Sun Oct 19, 2014 12:42 pm
Forum: Invoicing & billing
Topic: No reply to email regarding billing
Replies: 6
Views: 3051

Re: No reply to email regarding billing

Yeah I have found emails to billing have a response rate that can best be described as sporadic. However if you use the online ticket system (https://helpdesk.exetel.com.au/), they have always responded promptly to me.
by dbr
Tue Aug 19, 2014 5:51 pm
Forum: Invoicing & billing
Topic: Billing changes In July 2014
Replies: 15
Views: 3708

Re: Billing changes In July 2014

Can I confirm that our with the change to the ADSL renewing on the 15th of the month, Mobile are still 1st of the month?

This makes it a real pain to monitor and track usage for all the services....
by dbr
Sun Apr 08, 2012 9:45 am
Forum: Web site
Topic: Report Broken Links/Failed Web Functions Here
Replies: 479
Views: 53656

Re: Report Broken Links/Failed Web Functions Here

On the Main Res page, In the Specials section, there is an add for Fair Use plans. This then links to the OP page. Is this right? I couldn't find any FU plans...
by dbr
Fri Feb 24, 2012 7:40 am
Forum: Mobile services
Topic: Exetel to Exetel Z8 Plan
Replies: 10
Views: 2815

Re: Exetel to Exetel Z8 Plan

I have an M15 plan, and noticed that the current billing has 13/1300/1800 numbers listed as excluded costs. My understanding from the description is that these are included along with MMS calls. Could someone please provide clarification? David You are correct. Both on the Website and in Member fac...
by dbr
Thu Aug 11, 2011 7:38 am
Forum: Mobile services
Topic: Galaxy S2 "EXETEL" apn does not work
Replies: 10
Views: 2193

Re: Galaxy S2 "EXETEL" apn does not work

What are the APNs that Exetel use for Optus?
For handsets (but not iPhones) being used on the Exetel (via Optus) network, the APN is ‘INTERNET’ or ‘OPTUSWAP’.
For iPhones being used on the Exetel (via Optus) network, the APN is ‘YesINTERNET’
by dbr
Sun Jun 05, 2011 9:42 am
Forum: Products & services
Topic: ADSL Plans/$10 - $25 Per Month Discounts
Replies: 161
Views: 41594

Re: How many CAP rebates can you get against ADSL plans?

bodogbodog wrote: my question is do they get a $15 rebate against their ADSL2 account for EACH CAP35 plan
Is that correct?
Yes. I have three caps and receive the cumulative discount off my ADSL.
by dbr
Sun May 29, 2011 7:53 am
Forum: ADSL connections
Topic: optus ADSL2+ (including calls)
Replies: 5
Views: 375

Re: optus ADSL2+ (including calls)

# included in this plan is 3,000 minutes worth of FREE calls. Calls included in this 3,000 minutes are National Calls, Local Calls and Calls to Optus Mobiles . Calls to mobiles: 35 cents per min * [FREE to Optus Mobiles~] Optus mobiles includes other resellers. No call connect on free Optus Mobile ...
by dbr
Sun May 22, 2011 11:08 am
Forum: Improvement & suggestions
Topic: New ADSL1 plans vs existing plans
Replies: 54
Views: 10163

Re: New ADSL1 plans vs existing plans

With respect to the 'moving away from Telstra", I suspect the CAP on STD calls are part of what they are referring to. The ~$30 per month plans have $2 for 3 hours caps after 7pm rather than just a flat call rate (yes, I know VOIP fixes this but for those uninterested, unwilling to consider VOIP the...
by dbr
Fri May 06, 2011 6:00 pm
Forum: Products & services
Topic: Off Peak Allowances
Replies: 50
Views: 20693

Re: Off Peak Allowances

We could easily stop metering data downloads on the current plans. Would that not then attract the demographic who I understand you went to some length to encourage to leave. Then you have the question of having to apply a fair use policy or truly leave them uncounted and risk the 'unethical' few t...
by dbr
Mon May 02, 2011 5:39 pm
Forum: Products & services
Topic: Exetel/Vodafone Services End On June 30th 2011
Replies: 37
Views: 14688

Re: Exetel/Vodafone Services End On June 30th 2011

I would consider the HTC Desire HD or Samsung Galaxy S II as either outright or plan.