Exetel customer help forum

I'm in VIC, Fairfield 3078. I know there is planned maintenance over the next few days (11-13 March) which is supposed to start at 1am and go until 7am each night. I've just started seeing intermittent packet loss after my default gateway's IP, that is, I *can* reliably ping the default gateway at a...

Thanks Jason, Not sure why an IP address change was the logical solution, but I guess they had their reasons. In future, perhaps helpdesk staff could include the fact that they had changed the IP in their helpdesk reply. The only details I received from the helpdesk email were: We have made some ame...

Well let's find out why it got changed, can you PM your number to me ?

Done. Thanks for looking into this - I understand these things happen, they're just annoying when you're not expecting them, and invariably happen at the least convenient time!

Maybe it wasn't you who had the IP changed, perhaps it was the other user (i could only see the IP, not which of the two customers you were). Oh it was mine alright. I'm in the process of editing hosts files. Urgh. I hate DNS. Just please do me a favour and try not to change it too often! :) Strang...

Your issue was for some reason, your IP was logged in twice (your IP was changed at some point but your modem not rebooted). Are IPs generally changed at random without any notice? I certainly didn't request it - it's a major pain in the butt. Now I have to go and change settings all over the place...

Yep same in Melb here. Just logged a fault ticket, but I guess it'll resolve itself after all.

Edit: Although just noticed that maintenaince was supposed to be fnished 2.5 hrs ago. Maybe not

It'll be cheaper than what I'm paying now, and I get more. It's a no-brainer for me...

dave.

Yeah, I spoke too soon. Mine's just died again, too. I'm up at the moment, having set my modem's modulation down to G.DMT, but it's still dropped out at least twice, even in this mode. Line attenuation looks strangely large: 40.5dB Could be a problem. Have re-opened the support ticket...

If, once you've done the isolation test, you still can't connect, I re-iterate point (b): try another modem. Mine turned out to be faulty - a new one this morning has me up and running again (so far, at least!). $50 at CPL can save a lot of headaches!

Yeah I've been having problems with drop outs lately too. Sync is maintained when the connection dies, though. Planning to do an isolation test tonight when I get home. See this thread at whirlpool for details:
http://forums.whirlpool.net.au/forum-re ... =-1#bottom

For there to be any chance your connection was affected, then it would be the same as if you connection could be affected by, say a similar device being activated on someones network in Africa, or some other random even not related to you somewhere else in the world. Or, as has been pointed out, th...

Can I ask if all the turning on/off, connecting and disconnecting of the filter may have had something to do with *some* of the problems reported? I understand that the filter itself may not be responsible, but my connection dropped out again at about 10am this morning, which I notice is about when ...

Some subjective (unquantified) observations, possibly unrelated, but curiously all started today: - torrent of ubuntu 9.04 slowed to a crawl (0.4KB/s) (only observed when I got home, about 7-ish): Normally ubuntu torrents hit my max at around 8MBit/s - Playstation network started dropping out again....

Hey all, Anyone else having problems with ADSL2 in vic? I'm at work, but can't access my home connection. Status says active, but a tracepath shows this: [root@server root]# tracepath 220.233.40.94 1?: [LOCALHOST] pmtu 1492 1: 202-154-66-173.people.net.au (202.154.66.173) 38.524ms 2: mr-cty-lnsa-l0....

A little bit of feedback from a minority which may otherwise go unheard: I'm a fairly confident user, who runs linux, and wanted to say that I think the support infrastructure that exetel has already implemented is sufficient, and does not need significant upgrades which may add to the cost of plans...