Search found 23 matches

by drewey10
Sun Aug 17, 2014 10:10 pm
Forum: Invoicing & billing
Topic: charged twice for plan change
Replies: 4
Views: 2117

Re: charged twice for plan change

I have not been given an id ticket after two emails, in the past i have been asked on here what my service numbers is, thats why i posted it.

You are staff, please chase it up. It seems i have been charged for the plan changeover twice. I would like a refund asap.

Not a credit, a refund.
by drewey10
Fri Aug 15, 2014 10:00 pm
Forum: Invoicing & billing
Topic: charged twice for plan change
Replies: 4
Views: 2117

charged twice for plan change

I have been charged the $59.00 plan charge fee twice, July and August.

I sent an email to billing but just got a generic email back, if there is Exetel staff reading can you please look inot this and arrange a credit.
by drewey10
Wed Apr 23, 2014 12:04 pm
Forum: Mobile services
Topic: Another porting away from exetel request for acct no.
Replies: 13
Views: 1923

Re: Another porting away from exetel request for acct no.

I don't need my account numbers, I have already given my account number to my new provider, for some reason exetel are acting dumb saying they've not received requests. How many times do I have to ring your provisioning department. This is leaving a very sour taste in my mouth dealing with this rubb...
by drewey10
Wed Apr 23, 2014 11:47 am
Forum: Mobile services
Topic: Another porting away from exetel request for acct no.
Replies: 13
Views: 1923

Re: Another porting away from exetel request for acct no.

Having the same problem, is there a secret reason why they aren't giving out our account numbers?
Alot of people leaving exetel, you'd think they'd have a change of heart and keep their plans the same.
by drewey10
Wed Apr 23, 2014 11:44 am
Forum: Mobile services
Topic: Porting number away from Exetel
Replies: 26
Views: 10252

Re: Porting number away from Exetel

I'm having the same trouble! I refuse to pay double the amount for a service I'm barely getting the same for. My new company Vaya has sent numerous requests to exetel to port my number, exetel say they've not received any requests for my number, so who is lying. It has been 8 days and I'm still stuc...
by drewey10
Thu Dec 12, 2013 7:41 pm
Forum: Products & services
Topic: New Bundled ADSL/Wire Line/Mobile Plans
Replies: 94
Views: 48388

Re: New Bundled ADSL/Wire Line/Mobile Plans

Im looking at the new bundles being offered by exetel at the moment. $39.95 for 500gb, plus $20 for phone rental. im an existing customer, very long term. Currently paying $67.50 for 200gb, and $20 for phone rental. We also have 3 mobiles with exetel. Spending close to $140 per month. I called up ho...
by drewey10
Wed Mar 13, 2013 6:49 pm
Forum: ADSL connections
Topic: ADSL2 connection confusion
Replies: 4
Views: 2708

Re: ADSL2 connection confusion

I want to move to one of the new plans on offer, I have been told by Exetel that my line may be suitable for ADSL2.
Don't I need to know for sure?

How can I finf this out, my home phone is already wiht Exetel.
by drewey10
Tue Jan 22, 2013 7:41 pm
Forum: Customer reviews
Topic: Exetel poor customer service & attitude
Replies: 2
Views: 3972

Exetel poor customer service & attitude

It is quite sad that I have to write this post, but i have been left with no choice. I have been a long term customer of Exetel, 6 years. We started out with an internet plan, we put up with the slow speeds, we put up with them always blaming my equipment or the phone line, that is line one of the h...
by drewey10
Thu Dec 27, 2012 10:13 pm
Forum: Mobile services
Topic: Samsung Galaxy Ace problems with exetel
Replies: 1
Views: 1103

Samsung Galaxy Ace problems with exetel

I have just bought a new unlocked Galaxy ACE, put in our Sim from Exetel & when the phone turns on it asks us to select a sim service, Virgin mobile or Yes Optus. We have called Exetel & what they have asked us to do does not work. We just want to use the Exetel phone connection & internet that come...
by drewey10
Mon Nov 26, 2012 9:11 pm
Forum: Mobile services
Topic: Excess charges for using Optus service
Replies: 4
Views: 1690

Re: Excess charges for using Optus service

So as a follow up, today I spoke with the tech dept. He took me to a place on my tablet that I had never been before. APN, it turns out that the Sim must have selected some Optus services (as it is an optus service at the end of the day), so it picked up an optus network, when the Sim was used for t...
by drewey10
Sun Nov 25, 2012 11:23 am
Forum: Mobile services
Topic: Excess charges for using Optus service
Replies: 4
Views: 1690

Excess charges for using Optus service

I hope someone can help me, I have had a text saying I will be charged $100 for using 65MB of downloads on the Optus network. I have a monthly $15 plan with Exetel, which has 1.5GB of downloads included. The only time I use the internet on this service is when I put the sim into my Glaxy tab to use ...
by drewey10
Tue Oct 09, 2012 9:06 pm
Forum: ADSL connections
Topic: Evening Speed issues adsl2
Replies: 14
Views: 1562

Re: Evening Speed issues adsl2

We have been having this problem for a couple of weeks now in Melb, times mid evening, it could not be slower, obviously pick up speed overnight, our speed is 1500 & we get about 300 at this time every night.
by drewey10
Tue Jan 11, 2011 1:03 pm
Forum: ADSL connections
Topic: Switching from 256kbps to 1500kbps plan
Replies: 11
Views: 793

Re: Switching from 256kbps to 1500kbps plan

Corey, I swore to myself that I woudn't get involved in replys with you guys, been down that line a few times & you say the same things every time, never once has one mod ever, ever said this could be the fault of Exetel, ever. I have to ask you how the average joe blow would have access to someoene...
by drewey10
Tue Jan 11, 2011 11:04 am
Forum: ADSL connections
Topic: Switching from 256kbps to 1500kbps plan
Replies: 11
Views: 793

Re: Switching from 256kbps to 1500kbps plan

Isn't that what forums are for?. The guy want help with his decision, I have shared my experience. I'm shocked that you suggest I ask for help with MY equipment, didn't I say one of you would say it's a problem at my end? As for why i haven't tried to get this fixed with Exetel, well here is the cut...
by drewey10
Tue Jan 11, 2011 10:30 am
Forum: ADSL connections
Topic: Switching from 256kbps to 1500kbps plan
Replies: 11
Views: 793

Re: Switching from 256kbps to 1500kbps plan

I changed to the 1500kbps plan about a year ago, since then I have only achieved that speed for 2 days, in that time. Somehow, on Sunday morning I was cut off from the network & my modem settings also had dissapeared. One of the ladies at Exetel help sorted it out for me & I was back up and running,...