Exetel customer help forum

Same as what happened a couple of weeks back. Got adsl signal but cannot authenticate. Now using optus mobile broadband. Exetel please really fix it this time.

Well down again at Miranda. Started right after 4pm.

stevebow wrote: PPPoE authtication back up now, at around 1.30am this morning (3/2/15).

Was the problem actually fixed this time or is it an intermittent issue that has "come good" for now?

Same here. Miranda exchange NSW.

I was actually up last night during the outage, which seemed to be NSW-wide. Has Optus provided an explanation yet?

ForumAdmin wrote: A business that uses 5TB? yes we would cancel such an account.

How about 1TB? Is that excessive?

I have the same problem, with speed being capped at around 80KB/s.

The slow down started after midnight. It was fine on Aug 24.

Edit: And seems fixed right after I posted this. Amazing.

Thanks guys, so I guess my IP is blocked for some reason.

Can anyone access the site?

http://www.downforeveryoneorjustme.com says the site is up, so it's just me. I'm wondering if the site is blocking Exetel or Exetel is blocking the site.

Since migrating from Exetel's legacy Vodafone plan to new Optus V9 I've noticed that the person I am calling cannot see my number. Exetel support page says "Ensure you have the CLI facility active", but how do I do it?

Is there another way to activate voicemail? Do we call Optus?

Thanks for the clarification, udara.

Thanks, in that thread ExetelVoice said "Once the Call and SMS $value are exhausted, the rates are:
$0.99 per minute on the V9, V19 and V34 plans"

So, naturally the next question is, what's the call rate before $value is exhausted?

Today I ported my legacy Vodafone mobile service to Optus V9, but after re-reading Exetel's email, I realise the email contains no details about the call charges of the Optus plans, and I can't locate the information on Exetel's website or within Members Facilities. Maybe I just didn't look hard eno...

Yes it's dong it again. Because today is the last today of the current billing cycle, I'll submit a ticket if it does not resolve soon.

The admin fee is hidden among items that show up if you click "For other charges that may apply to ADSL plans please click here".

To put it mildy, I think Exetel has misclassified the admin fee.