Search found 28 matches

by evansm
Mon Sep 29, 2014 8:40 pm
Forum: ADSL connections
Topic: Ridiculously Slow ADSL 2+
Replies: 5
Views: 1442

Re: Ridiculously Slow ADSL 2+

I have been a customer of Exetel for many many years (except for the last 6 months when I shared a house with someone with another provider). Last week my connection went live at my new home and since then the speeds seem to be ridiculously slow. I have never in all the years had download speeds of...
by evansm
Tue Sep 23, 2014 8:06 pm
Forum: ADSL connections
Topic: For anyone experiencing Speed problems..
Replies: 2
Views: 1123

Re: For anyone experiencing Speed problems..

I'm not sure I should let you post the same message so often, you aren't supposed to post multiple messages, but it can stay for the moment while I think more.... That's an admin comment rather than knocking your idea. I've got some doubts about testmy.net. The server that was used for me when I tr...
by evansm
Tue Sep 23, 2014 7:13 pm
Forum: ADSL connections
Topic: @Exetel - Fault Not Fixed Yet
Replies: 28
Views: 7632

Re: @Exetel - Fault Not Fixed Yet

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be access...
by evansm
Tue Sep 23, 2014 7:11 pm
Forum: ADSL connections
Topic: Slow Speeds After Changing Plans
Replies: 2
Views: 782

Re: Slow Speeds After Changing Plans

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be access...
by evansm
Tue Sep 23, 2014 7:10 pm
Forum: ADSL connections
Topic: Very slow ADSL2+ Hurstville
Replies: 3
Views: 1136

Re: Very slow ADSL2+ Hurstville

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be access...
by evansm
Tue Sep 23, 2014 7:10 pm
Forum: ADSL connections
Topic: Very very slow ADSL in Pyrmont NSW
Replies: 6
Views: 1537

Re: Very very slow ADSL in Pyrmont NSW

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be access...
by evansm
Tue Sep 23, 2014 7:09 pm
Forum: ADSL connections
Topic: Slow ASDL in North Sydney
Replies: 6
Views: 1406

Re: Slow ASDL in North Sydney

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be access...
by evansm
Tue Sep 23, 2014 7:09 pm
Forum: ADSL connections
Topic: I'm Afraid I'm leaving. Its not you. Its Optus.
Replies: 2
Views: 892

Re: I'm Afraid I'm leaving. Its not you. Its Optus.

I've actually started a new thread related directly to all speed issues and am urging anyone having issues to post the results there - ideally using ongoing speed tests from the web site http://testmy.net/ as that site allows automatic speed testing every 15 mins and logs it all so it can be access...
by evansm
Tue Sep 23, 2014 7:07 pm
Forum: ADSL connections
Topic: Slow speeds in the evening on Optus unlimited plan?
Replies: 33
Views: 7150

Re: Slow speeds in the evening on Optus unlimited plan?

Not addressed to me but as below... This is to inform that we have received a response from our supplier regarding your reported slow speed issue. According to the supplier's information, a network related issue is causing slow transfer rates as you experienced. We regret to inform you that there i...
by evansm
Tue Sep 23, 2014 6:56 pm
Forum: ADSL connections
Topic: For anyone experiencing Speed problems..
Replies: 2
Views: 1123

For anyone experiencing Speed problems..

Hi All....I've had ongoing speed issues with Exetel for over 12 months. I've been advised in the past it is a supplier issue and there is no Estimated Time of Resolution, however I'm hoping to build a case for Exetel to use against their supplier ( Optus I believe :oops: ) to have the issues investi...
by evansm
Tue Sep 23, 2014 6:24 pm
Forum: ADSL connections
Topic: @Exetel - Fault Not Fixed Yet
Replies: 28
Views: 7632

Re: @Exetel - Fault Not Fixed Yet

I called again to check if there were any known errors and was advised there are not! We have established there is definitely no line fault, the suppliers provisioning issues have been resolved but the ongoing speed issues have no Could you please conduct few speed tests via http://speedtest.nsw.ex...
by evansm
Mon Sep 22, 2014 7:46 am
Forum: ADSL connections
Topic: @Exetel - Fault Not Fixed Yet
Replies: 28
Views: 7632

Re: @Exetel - Fault Not Fixed Yet

Does this continue for a long period of time when the service slows down and does it happen at a specific time of day, everyday? This is the 1st occurrence of these slow speeds since the internet connection has been back up. I have just done speed tests this morning and everything is back to normal...
by evansm
Sun Sep 21, 2014 9:08 pm
Forum: ADSL connections
Topic: @Exetel - Fault Not Fixed Yet
Replies: 28
Views: 7632

Re: @Exetel - Fault Not Fixed Yet

Hi ShaminG I was hopeful that after the 14 day total outage of my internet connection It appears that the speed issues are still a problem....This evening the Internet was fine but sudden extreme slowdown at around 8:30-8:45pm - reset router and no different.....Cannot openi This has been an ongoing...
by evansm
Thu Sep 18, 2014 6:40 pm
Forum: ADSL connections
Topic: @Exetel - Fault Not Fixed Yet
Replies: 28
Views: 7632

Re: @Exetel - Fault Not Fixed Yet

Hi Thejeg, Thanks for your email and call today regarding the restoration of my service. I have arrived home and confirmed that I do now have an active internet service. With any luck the speed issues I had been experiencing for so long will have improved too. I have no intention of defaming Exetel ...
by evansm
Thu Sep 18, 2014 6:48 am
Forum: ADSL connections
Topic: @Exetel - Fault Not Fixed Yet
Replies: 28
Views: 7632

Re: @Exetel - Fault Not Fixed Yet

I thought I may as well post up my email to Thejeg regarding this issue and for anyone else who might think of contacting the Telecommunications Ombudsman regarding their issues - It may be in the hands of the Service Provider (in this case Optus) to resolve the issue but the lack of informative upd...