Exetel customer help forum

I have noticed this as well, 12 days for a 'non-resolution' response. Another 4 days pending for my request to revisit the matter. Ticket #4363776.

Provisioning used to turn it over in a day up to 3 days worst case.

Cheers.

I would like to give this a most worthwhile bump.

Congratulations those involved within SLIIT and Exetel. I trust this achievement should snowball into something incredible, most practical and appreciated by many in the future.

All the best.

alternative telephone provider that resells from Telstra Take note that cetain circumstances the telephone service is delivered via wholly leased copper line with the implication of not being able to use any other internet service but that provider, unless you go through a termination/reconnection ...

Perhaps the recent email offer strategy for VoIP could be used for Mobile Broadband? "Sign up for a 6/12 month agreement on any mobile broadband plan and get cheaper hardware, better rates or increased downloads" Also, being able to change across standard mobile broadband plans whilst on contract wo...

Yikes! That is punitive. Could this be made abundantly clear on the web page? This is not in line with the policy of other (former?) ADSL/HSPA plans where you could change plans freely whilst you are on contract for a small fee. It would have been a critical reason to not buy this service if it was ...

On behalf of a close friend who recently purchased the S9 plan due to inability to receive ADSL at his residence. The HSPA members facility does not seem to allow plan changes between Standard MBB plans. Unfortunately your current plan cannot be changed Is this intended? It would be nice to upgrade/...

It would be perfect.

I know somebody (low income bracket) who is on the verge of dumping their wireline+adsl combo in favour of mobile+wireless internet combo, this will only give them further cause to.

Try setting outgoing SMTP server to mail.optusnet.com.au - it allowed sending of emails for my CAP19 plan.

Possible those initial prices were unsustainable.

I think the downtrend in wireless is to do with other wireless ISPs jamming as many people on as little bandwidth as possible to save costs (i.e. heavily under-provisioned).

I feel like humouring you today. E71 on CAP19 plan: http://www.pingtest.net/result/35493629.png http://www.pingtest.net/result/35493673.png http://www.pingtest.net/result/35493720.png http://www.pingtest.net/result/35493772.png http://www.pingtest.net/result/35493830.png http://www.pingtest.net/resu...

Yes I had received the message and I had accepted after deleting all existing APNs as my phone was a tangle of APNs. No malice in doing so, however it may change a couple of your default settings which you may want to change back. No malice in ignoring it, so long as your access points are set as pe...

Bermo

For comparitive purposes in order to know what to expect here are my stats which are very similar:

Source: https://www.exetel.com.au/members/payment_view_invoice.php If you are dissatisfied with any aspect of your service you should do the following: Step 1: Contact Exetel's Support Manager who is the first point of escalation for resolving any issue. The Support Manager will investigate the spec...

Try bookmarking this page...https://www.exetel.com.au/members/usage_mobile.php In other words go back a page, if you can, where you select the number. I have two cap accounts so I do not know if this page shows up for you. I agree it would be nice if there was CAP usage meter developed for the summa...

I can get the full CAP breakdown (beware 48 to 72 hr delay) by doing the following: ADSL members facilities > View Usage > Mobile > 'Mobile Phone Call & CAP plan data usage' ADSL members facilities > View Invoices > Unbilled Charges tab > 'Mobile Phone Call & CAP plan data usage' HSPA members facili...