Search found 9 matches

by Tom B
Tue Jan 15, 2013 8:26 am
Forum: Mobile services
Topic: OPTUS Account Number
Replies: 14
Views: 5209

Re: OPTUS Account Number

stevecJ wrote:
Hi ,

I have forwarded this ticket to the provisioning Team Leader and he will check on this and get back to you soon.

Thankyou
by Tom B
Mon Jan 14, 2013 5:54 pm
Forum: Mobile services
Topic: OPTUS Account Number
Replies: 14
Views: 5209

Re: OPTUS Account Number

for more information it is better that you email provisioning@exetel.com.au or contact them directly on 0280301000 during the business hours from Monday to Friday. :) We are still unable to port the number across, called provisioning several times, found out that the date of birth on the account wa...
by Tom B
Sat Jan 05, 2013 5:42 pm
Forum: Mobile services
Topic: OPTUS Account Number
Replies: 14
Views: 5209

Re: OPTUS Account Number

I am also trying to port my wife's number across due to no optus service at her work. The number is currently on her fathers Exetel account. So when trying to port his DOB has been entered. Her father has called Exetel and they provided a 5 digit account number which we have used. So far the two por...
by Tom B
Wed Aug 24, 2011 12:46 pm
Forum: Invoicing & billing
Topic: Why am I being interim billed on Z39 mobile plan?
Replies: 14
Views: 4085

Re: Why am I being interim billed on Z39 mobile plan?

I noticed on the usage meter that 13/1300/1800 numbers are not included in the cap, and are being billed at an additional charge. My Partner has a $21 outstanding charge for a 13 number call, on the Z15 plan. I think that may be the error, when some of the Z plans are supposed to have these kind of ...
by Tom B
Mon Aug 22, 2011 1:24 pm
Forum: HSPA connections
Topic: HSDPA Outage in Melbourne??
Replies: 46
Views: 18415

Re: HSDPA Outage in Melbourne??

Thanks nuranj,

Sorry I didn't reply here earlier. Very quick response from exetel, and got everything up and running again very quickly.

My Thanks

Tom
by Tom B
Fri Aug 19, 2011 5:15 pm
Forum: HSPA connections
Topic: HSDPA Outage in Melbourne??
Replies: 46
Views: 18415

Re: HSDPA Outage in Melbourne??

I've had probelms with my connection here since yesterday too. Some pages won't load, others will begin to load and take forever to finish, others will work just fine. Yesterday I could access the Exetel main webpage but not these forums. Changing my IP address fixed up this problem, but there are s...
by Tom B
Mon Aug 30, 2010 9:52 pm
Forum: HSPA connections
Topic: New HSPA Plans
Replies: 59
Views: 10240

Re: New HSPA Plans

I use an Exetel HSPA service as my primary internet connection. I have this connection set up using a Billion 7404VGPX and make the majority of my phone calls via voip and skype on this connection. I have also set up several other people with the same set up. However I am on the old 8Gb plan which i...
by Tom B
Wed Oct 15, 2008 5:26 pm
Forum: Archived threads
Topic: Moving Email Address
Replies: 1
Views: 264

Moving Email Address

I'm about to build a new house, which means that I will not have an internet connection of my own for a couple of months. I have an email address in my exetel account, I'm wondering if it is possible to move that email address over to my parents account until I can get my own internet connection up ...