Search found 7 matches

by josem
Mon Jan 24, 2011 12:44 pm
Forum: ADSL connections
Topic: Why only OCV plans available in User Facilities Change Plan
Replies: 1
Views: 779

Why only OCV plans available in User Facilities Change Plan

I am currently in the old Z/20NOTEL plan. We received email "encouraging" us to move to the new Optus OCV plans. I just wanted to move to the current ADSL plan T1.5-30 but this is not available as an option under the Exetel User Facilities - Change Plans/Service facility which only shows the various...
by josem
Mon Jan 24, 2011 12:34 pm
Forum: Anything else anyone wants to discuss
Topic: Why I cannot change to T1.5-30 instead of OCV
Replies: 3
Views: 1713

Why I cannot change to T1.5-30 instead of OCV

I am currently in the old Z/20NOTEL plan. We received email "encouraging" us to move to the new Optus OCV plans. I just wanted to move to the current ADSL plan T1.5-30 but this is not available as an option under the Exetel User Facilities - Change Plans/Service facility which only shows the various...
by josem
Thu Jan 13, 2011 10:38 am
Forum: Products & services
Topic: Price Increase For Out Of Contract Customers - Continued
Replies: 415
Views: 75678

Re: Price Increase For Out Of Contract Customers - Continued

I am one of the "Out of contract customers" on old Z/20NOTEL Naked ADSL plan being offered to move to the new Optus plan OCV200. My question is will I still be able to continue the current "Add On" Bonus Packs like VP4 - 50 minutes of VOIP Mobile calls for $5.00 per month to the new OCV200 plan ?
by josem
Thu Dec 02, 2010 10:47 am
Forum: Member facilities & usage meter
Topic: OffPeak times different in Plan Details & Daily Usage
Replies: 4
Views: 1411

OffPeak times different in Plan Details & Daily Usage

I am in Plan Z/20NOTEL. I would like to know what is the real Peak/Off-Peak period for my plan as I am getting different information from the Exetel member Facility website. When I go to Manage Services --> Current ADSL Plan it shows my account Peak Period is 12pm - 12 am as shown below: Service Num...
by josem
Wed May 12, 2010 9:18 am
Forum: Products & services
Topic: Rationale Behind Change Of Plan 'Direction'
Replies: 89
Views: 36628

Re: Rationale Behind Change Of Plan 'Direction'

Last week (5 May 2010) I put in a change plan request to change from my current plan of NF/21NOTEL to Z/20NOTEL On 6 May 2010, I received confirmation email from extel regarding above request. We have received your change plan request. Your current plan is : NF/21NOTEL Your requested plan is: Z/20NO...
by josem
Thu Apr 01, 2010 8:37 am
Forum: ADSL connections
Topic: NF/21NOTEL excess gb charge is $6.00 instead of $0.50 ?
Replies: 1
Views: 307

NF/21NOTEL excess gb charge is $6.00 instead of $0.50 ?

I changed my plan to NF/21NOTEL last month and it kicked in today. I am sure that when I signed up, the charges are $ 0.50 per gb over excess download. I just checked my service details today and it is saying $6.00 gb for excess download. Did I miss something or do I need to do something else to cha...
by josem
Wed May 14, 2008 12:41 pm
Forum: ADSL connections
Topic: Line Activated already but no sync / adsl
Replies: 1
Views: 739

Line Activated already but no sync / adsl

My Exetel Naked DSL Application Status shows that my ADSL activation was completed on 13 May 2008. I also receive email and phone call message to confirm activation but I cannot get connection. I have tried 2 different modems but cannot get connected. The phone line still has a dial tone and I was a...