Exetel customer help forum

I currently use the Mobile 2 plan, and I very rarely use more than my included call charges. I'm extremely happy with the plan that I have and I'm not sure that I would use 50 calls per month (I think the most I've used is about 15 calls. I mostly use my mobile for SMS when I'm not at home, and I us...

Yes, the number I have is an 039xxxxxxx number. I've read through the port forwarding guide, and I think I've set it correctly (I set the IP Address of the V100 as 192.168.1.108, added the address to the LAN clients list of my modem and added the 2 rules), but still no luck. Quite possible I haven't...

Hi, I recently signed up to a Nonphone A plan, and today received the email with my VoIP Service details. I followed the instructions and all seemed good. I receved the message "Register Success" after updating the details for my Netcomm V100 ATA (connected to a Netcomm NB5plus4w modem), I forwarded...

Hi, Can someone please advise when the Line Activation Charge for Naked ADSL plans were removed? I signed up for the NonPhone A plan, which was activated yesterday (and I was charged $110 for the activation), but I see that the pricing plans list $0 for this. Did I miss this by just a few days? (bug...

Hi, I hope this is the right place to post this question. I currently have ADSL1, but I'm moving to a new house, connected to an exchange which (I believe) supports ADSL2+. I want to move my service and upgrade to Naked ADSL2 at the same time, but I don't see the Naked plans as an option using the "...