Search found 26 matches

by bjc
Tue Sep 29, 2020 12:33 pm
Forum: NBN and other Fibre Services
Topic: Fibre running at 1% of it's current speed. Townsville Qld 10pm.
Replies: 4
Views: 65

Re: Fibre running at 1% of it's current speed. Townsville Qld 10pm.

Are Exetel for real!? Don't bother doing your actual job two and a half days later... It has been the case with EVERY work ticket I've had with two weeks being the longest and all I got was a standard reply like the person didn't even read the issue or understand English! Exetels has zero technical ...
by bjc
Sat Sep 26, 2020 11:22 pm
Forum: NBN and other Fibre Services
Topic: Fibre running at 1% of it's current speed. Townsville Qld 10pm.
Replies: 4
Views: 65

Re: Fibre running at 1% of it's current speed. Townsville Qld 10pm.

Finding the helpdesk page is a f joke...

Fwiw my ticket number is - #EEW-18977-616
by bjc
Sat Sep 26, 2020 10:50 pm
Forum: NBN and other Fibre Services
Topic: Fibre running at 1% of it's current speed. Townsville Qld 10pm.
Replies: 4
Views: 65

Fibre running at 1% of it's current speed. Townsville Qld 10pm.

Hi, Fibre in Townsville Qld is running at 1.5mbps download and aeound 15mbps on the upload. 100/40 plan. Fibre light is continuously flashing but the speed is a joke. Can't find the phone number to lodge a ticket without calling the 13 number that doesn't work for support! Where has the number for a...
by bjc
Tue Jul 30, 2019 10:13 am
Forum: NBN and other Fibre Services
Topic: Fibre Outage Townsville Qld since 9.40am
Replies: 1
Views: 272

Fibre Outage Townsville Qld since 9.40am

NBN Fibre outage AGAIN in Townsville Qld since 9.40am.

I emailed support on the last outage we had (like I've done with every outage) and they replied two weeks later saying the service was normal...
by bjc
Wed Dec 05, 2018 12:52 pm
Forum: NBN and other Fibre Services
Topic: Fibre outage again in Townsville Qld (11.20am)
Replies: 1
Views: 649

Fibre outage again in Townsville Qld (11.20am)

Can we get an update on this outage please.
by bjc
Sun Nov 25, 2018 1:16 pm
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 4278

Re: How to cancel existing NBN service?

You can publish your bullshit stats all you like and as I've said "with ACTUAL personal experience" my last two calls I made to exetel support I waited 30min+ for the first call and the line dropped out and the second call at 20mins only to have the person say they'd put me through to whoever and di...
by bjc
Fri Nov 23, 2018 2:54 pm
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 4278

Re: How to cancel existing NBN service?

Thanks for the quick reply but I also do not call as I cannot understand English spoken South Asians (Sri Lanka, etc).

Regards,
Brett
by bjc
Fri Nov 23, 2018 8:55 am
Forum: NBN and other Fibre Services
Topic: How to cancel existing NBN service?
Replies: 7
Views: 4278

How to cancel existing NBN service?

As the heading says....I cannot find the "cancel service" tab in the myexetel area? Do I need to email Exetel support telling them to cancel my NBN service as I will not call due to 30min+ wait times on a mobile phone only to be dropped out or hung up on!

Regards,
Brett
by bjc
Mon Aug 27, 2018 11:22 am
Forum: Anything else anyone wants to discuss
Topic: Why does exetel choose to punish existing customers?
Replies: 10
Views: 2386

Re: Why does exetel choose to punish existing customers?

Chiming in late but I went through this bullshit also and have been with Exetel for 10yrs now. I asked them "how do I cancel my current plan (which was over) and switch to one of the cheaper plans offered?" I got a reply that said they would prefer me to stay on the $109 plan (previously $89 until t...
by bjc
Fri Oct 09, 2009 5:44 pm
Forum: ADSL connections
Topic: PS3 Update
Replies: 31
Views: 4296

Re: PS3 Update

I also shouldn't have to wait until peak time to see if its fixed or not That logic works real well. Claim an issue is present, but don't supply any troubleshooting data to assist in identifying the issue. I did just write a big speal but deleted it as I couldn't be bothered If your to lazy to read...
by bjc
Fri Oct 09, 2009 1:46 pm
Forum: ADSL connections
Topic: PS3 Update
Replies: 31
Views: 4296

Re: PS3 Update

There was a profile or whatever you want to call it as williamc was dealing with it (long ago!) A fair few of us still thought that we are some sort of profile/setting. Anyway as I said previously I have logged a ticket about the problem as it isn't just my service. I also shouldn't have to wait unt...
by bjc
Fri Oct 09, 2009 1:09 pm
Forum: ADSL connections
Topic: PS3 Update
Replies: 31
Views: 4296

Re: PS3 Update

Just happened this morning so we are still on offpeak time.
Its only the PSN all other internet is fine

I have logged a ticket online for someone to check if the PSN profile is still active
by bjc
Fri Oct 09, 2009 12:56 pm
Forum: ADSL connections
Topic: PS3 Update
Replies: 31
Views: 4296

Re: PS3 Update

Dont bother calling there is a phone outage at exetel support, just use the online service to open a ticket
by bjc
Fri Oct 09, 2009 12:48 pm
Forum: ADSL connections
Topic: PS3 Update
Replies: 31
Views: 4296

Re: PS3 Update

I just tried sending pm's to both william and then corey but they both just went offline. (williamc was the inital person dealing with this problem for us all) You will have to call exetel and talk to someone in regards to seeing if you are still on the PSN profile. I would quess that it has been st...
by bjc
Fri Oct 09, 2009 12:40 pm
Forum: ADSL connections
Topic: PS3 Update
Replies: 31
Views: 4296

Re: PS3 Update

PSN is still signing out every minute or two after the modem has been cycled.
Is everyone still on the PSN profile?