Search found 32 matches

by ausduckz
Sun May 19, 2013 2:34 pm
Forum: ADSL connections
Topic: Unplanned ADSL Outage
Replies: 5
Views: 16657

Re: Unplanned ADSL Outage

Hello and thank you, I'm not sure if anything was done with my service since your phone call, but it seems to be back up and running. Since leaving everything unplugged and switched off overnight, I then plugged my phone line and modem back up and powered on this morning and left it, but it wasn't u...
by ausduckz
Sun May 19, 2013 2:06 pm
Forum: ADSL connections
Topic: Unplanned ADSL Outage
Replies: 5
Views: 16657

Re: Unplanned ADSL Outage

PM sent. Awaiting your reply.

Thanks.
by ausduckz
Sun May 19, 2013 8:54 am
Forum: ADSL connections
Topic: Unplanned ADSL Outage
Replies: 5
Views: 16657

Unplanned ADSL Outage

What services is this unplanned outage actually affecting? I have been without a service since 12PM 18/05/13 (Exchange: West Wodonga, CCA: Albury). I unplugged and switched off my modem while I was asleep, and also the only phone line in the house. Plugged everything back in this morning to the same...
by ausduckz
Sun Aug 26, 2012 9:02 am
Forum: Mobile services
Topic: APN Settings
Replies: 5
Views: 5343

Re: APN Settings

According to my usage meter, I have sent one MMS, but I don't recall an MMS ever being sent successfully. Here are the following two APN's I have set up, with the help of one of your support staff I was on the phone to late last week. Name: Exetel APN: internet Proxy: Not set Port: Not set Username:...
by ausduckz
Fri Aug 24, 2012 9:00 am
Forum: Mobile services
Topic: APN Settings
Replies: 5
Views: 5343

Re: APN Settings

These issues aside, am I fine to close my Optus account? Or do I have to leave it open to have any porting issues corrected? Also, as I ported from an Optus Post Paid service, these are the Internet and MMS APN settings I used which working perfectly: http://ausdroid.net/apns/#optus Do I continue to...
by ausduckz
Thu Aug 23, 2012 6:25 pm
Forum: Mobile services
Topic: APN Settings
Replies: 5
Views: 5343

APN Settings

I've just had my number ported over to Exetel from Optus, and now I'm trying to set up the correct APN Settings for my Samsung Galaxy S. There seems to be a few different APN Settings floating around the Internet, and even from different sources on the Exetel site. So I'm sure I'm not the only one w...
by ausduckz
Thu Aug 16, 2012 7:37 pm
Forum: Invoicing & billing
Topic: Billing Multiple Services
Replies: 4
Views: 2239

Re: Billing Multiple Services

Thank you for your replies. I have ordered this mobile service via the ADSL members facility. I have one more further question. In a provisioning email, it has instructions on how to activate the SIM card once it arrives. The login details provided in the email to access the members facility seem to...
by ausduckz
Tue Aug 14, 2012 6:06 am
Forum: Invoicing & billing
Topic: Billing Multiple Services
Replies: 4
Views: 2239

Billing Multiple Services

I currently have an ADSL service, but am planning on purchasing a mobile service in the near future also.

Will the two services be billed together and combined into one invoice, as to avoid being charged a credit card surcharge twice?

Thanks.
by ausduckz
Wed Jul 25, 2012 4:08 pm
Forum: Mobile services
Topic: process for porting to exetel
Replies: 4
Views: 1338

Re: process for porting to exetel

Thanks for this information. I plan on doing the same thing, moving from Optus to Exetel, as I am very close to being out my 24 month contract with them. Generally, how long does the SIM Card take to be delivered? And when does billing commence with Exetel? Is it at the time the SIM Card is ordered,...
by ausduckz
Thu Jun 07, 2012 4:01 pm
Forum: ADSL connections
Topic: Sync Issues
Replies: 12
Views: 1713

Re: Sync Issues

I have contacted Telstra, and the have told me that there is no problem on the line (When speaking to them, I did not notice any hissing either). The said I should contact my ISP and ask them to lodge of ticket or something on my behalf to have to matter looked at further. I'm assuming this is the c...
by ausduckz
Thu Jun 07, 2012 3:00 pm
Forum: ADSL connections
Topic: Sync Issues
Replies: 12
Views: 1713

Re: Sync Issues

I have connected my modem directly to the outlet, but still have exactly the same Status readings.

How should I determine if there is an issue with my land line? I rarely use my land line for phone calls, but when I have used it, I have not noticed any lack of voice quality etc.
by ausduckz
Thu Jun 07, 2012 2:23 pm
Forum: ADSL connections
Topic: Sync Issues
Replies: 12
Views: 1713

Re: Sync Issues

Hello, Sorry to piggy back on this thread, but after reading the posts here, I have found that I am too experiencing a very similar situation at my residence. I have had my 8Mbit connection for over 2 years, and in that time, I have always been connected at approximately 650KBps, which I find excell...
by ausduckz
Sun Oct 10, 2010 9:32 am
Forum: Anything else anyone wants to discuss
Topic: ADSL1 512Kbps to 1500Kbps
Replies: 5
Views: 1928

ADSL1 512Kbps to 1500Kbps

Hello. Recently I received an email/newsletter that had a section in it regarding free upgrade for existing users on slower ADSL1 plans, as the faster plans are the same price, or very similar. How do I go about doing this? As in the member section, it still displays a fee in Cost of Plan Change. Th...
by ausduckz
Wed Apr 28, 2010 9:47 am
Forum: Member facilities & usage meter
Topic: Uncharged Plan Maximum Off-Peak
Replies: 5
Views: 1052

Re: Uncharged Plan Maximum Off-Peak

I've searched up and down the member login, but still can't seem to find it.

Anything?
by ausduckz
Tue Apr 27, 2010 10:14 am
Forum: Member facilities & usage meter
Topic: Exetel Usage Monitor
Replies: 4
Views: 7161

Re: Exetel Usage Monitor

Just tried this out.

Works fine. It is getting the correct values for current download and upload data. But the values for Peak Quota is incorrect. It is displaying 10GB for me, but should be 60GB.