Exetel customer help forum

Thanks Chalin, everything is working again!

just an update to what is happening now is that I get intermittent connectivity to websites. That is, I can sometimes get to common websites (I am trying Microsoft, The Age, XDA Developers, Whirlpool, SpeedTest) and I can get to them sometimes and sometimes I cant. In all cases it takes > 1 minute t...

Thanks for the suggestions CoreyPlover. Check under your Member Facilities > Home > Network/Connection Problems (https://www.exetel.com.au/members/service_status.php) to see if a Duplicate IP comes up. I went here and it says I dont have a duplicate IP. To use NSLOOKUP: In a command prompt window, t...

I've been looking at it the whole night and cycling my modem. Sometimes I get a connection to one site but then soon after it goes down. I always seem to be able to get to the exetel sites no problem though. I've been looking at my ADSL modem diagnostics and it succeeds on testing the PPP connection...

At about 9:30pm tonight I seem to have lost connectivity to anything except Exetel forums, website and google. Is the internet down for anyone else?

I've cycled my modem and rebooted my computer with no avail.

yes thanks my connection was cleared and it works again

it still seems down in VIC. I have rebooted my modem twice. anyone else still not being able to connect to other websites?

ok thanks just sent an email to billing as well.

Hi I have recently signed up with a Z15 mobile plan and I am getting terrible data connectivity at where I work. I have full reception but I cant load any web pages or anything. I have people around me on 3, vodafone and telstra and they can connect fine. I noticed on the Optus website that they hav...

great thanks for the quick reply!

Hi there I just signed up for the new Z15 mobile plan and am yet to have the SIM being sent to me. I am porting my number over from three. I am just wondering, how does activation work? Do I need to call up to initiate the activation? The reason I am asking is that my monthly cycle with three is on ...

really happy that this deal came out. have applied for it. Just noticed that after you apply to upgrade to the bundled plan and submit the application, it says the monthly ADSL charge is $30 instead of $60. Theres no mention anywhere of where the other $30 is charged. I dont know if thats meant to b...

I am going to be organising cable to be installed from another provider next week, as soon as it is connected I will be getting my brother to cancel exetel, I will also be requesting the early disconnection fee to be waved based on the extremely poor quality of the service after midnight hits, I ra...

dickst wrote:Has anybody noticed an improvement after this fix being applied to their account?

nope, and with server problems (frostmourne anyway), its pretty much no hope at getting a decent night of wow until a proper fix is applied.

Hi William and Corey I posted in this thread and I can see that you say you have applied the temporary patch to my account. I am still experiencing the issue and I am not sure if you were able to find my correct exetel account as my email was out of sync from the email I use in my account setting. A...