Search found 54 matches

by jabez
Sat Mar 28, 2015 10:43 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Hi

Confirming Telstra technician called today.
Connections in the junction box in our street were OK however he found moisture & corroded joints in two other local JB's.

So hopefully all will be good from hereon in.
by jabez
Fri Mar 27, 2015 10:27 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Thank you, much appreciated.
by jabez
Fri Mar 27, 2015 10:58 am
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Dear Exetel

I have sent another email this morning with very slow speedtest results and the fact that the phone line has very loud static and is unusable. We did have light rain last night.
I also had a dropout this morning and had to reboot the modem.

Please check & respond.

Many Thanks
by jabez
Fri Mar 27, 2015 12:56 am
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Dear Exetel Further to my emails on 14Mar15 & 25Mar15 to which I've received no response, please acknowledge receipt and advise when the technician will be carrying out the check(s). Below are two Speedtest results from last night and tonight - stable & no droputs but very slow and in my view, unacc...
by jabez
Sat Mar 14, 2015 12:54 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Dear Exetel

Please note that I've just found an email in 'Junk' and have responded, confirming the service upgrade to a higher profile.
I've also requested that Exetel investigate the lines & exchange, as the problem is outside my home.

Many Thanks
by jabez
Sat Mar 14, 2015 12:04 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Hi Exetel Ticket # 8890442 Firstly I appreciate the assistance given by your rep on 12Mar13 in stabilising my connection. However I request that someone in Exetel respond to my subsequent emails (12Mar14 & 13Mar14) where I've provided additional Speedtest results and have requested further investiga...
by jabez
Mon Mar 09, 2015 9:57 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Latest Speedtest result (the first attempt wouldn't even load & timed out): [`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-test/results/34176211">Oz Broadband Speed Test</a>*]`] [(---------------------------------- Test run on [*09/03/2015*] @ [*09:54 PM*])] [(Mirror: [*Exetel*]...
by jabez
Mon Mar 09, 2015 7:33 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

SNR Margin: Down = 13.8 Up = 15.6
Attenuation: Down = 40.0 Up = 24.2
Output Power : Down = 0 Up = 12.8
Attainable Rate: Down = 8936 Up = 952
by jabez
Mon Mar 09, 2015 5:56 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

jabez wrote:Try another modem maybe
Brand new modem, 3 - 4 weeks old therefore I don't be;ieve it is a modem issue.
by jabez
Sun Mar 08, 2015 11:17 am
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Yes, it drops out and re-synchs again.
by jabez
Sat Mar 07, 2015 1:25 am
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

I appreciate that, however why am I getting dropouts - at least 2 more this afternoon and why the 'super-slow' speeds? There must be something happening within the exchange(s) because this is far from isolated - many people are suffering the same issues.
by jabez
Fri Mar 06, 2015 1:50 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Hve just done a modem reset (power off/disconnect) and the speed is now: [`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-test/results/34112984">Oz Broadband Speed Test</a>*]`] [(---------------------------------- Test run on [*06/03/2015*] @ [*01:47 PM*])] [(Mirror: [*Exetel*] Da...
by jabez
Fri Mar 06, 2015 1:39 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Re: Drop outs and slow speeds - 6149

Speedtest results last night & just now. Would appreciate someone from Exetel checking this out. Many Thanks [`[*Test Results from <a href="http://www.ozspeedtest.com/bandwidth-test/results/34096875">Oz Broadband Speed Test</a>*]`] Test run on [*05/03/2015*] @ [*07:49 PM*])] [(Mirror: [*Exetel*] Dat...
by jabez
Fri Mar 06, 2015 1:20 pm
Forum: ADSL connections
Topic: Drop outs and slow speeds - 6149
Replies: 21
Views: 3023

Drop outs and slow speeds - 6149

Hi

Want to know if there are any issues with Bullcreek/Bateman?

Have been home the past two days and notice intermittant dropouts (at least two this morning) and VERY slow speeds.
by jabez
Tue Apr 01, 2014 1:16 pm
Forum: Improvement & suggestions
Topic: New ADSL2+ plans for existing customers
Replies: 79
Views: 47790

Re: New ADSL2+ plans for existing customers

Hello Exetel
Any news please on this ongoing 'saga'?
PS: I realise there are more important issues than this (in all our lives) however it would be appreciated if Exetel would issue a definitive statement on when existing customers will have access to the new plans.