Search found 312 matches

by Lawrie
Fri Nov 30, 2018 4:52 pm
Forum: VOIP
Topic: Exetel new VoIP Platform
Replies: 9
Views: 1287

Re: Exetel new VoIP Platform

Can you please explain what "enhanced security and fraud protection" means to us as end users?
by Lawrie
Fri Nov 27, 2015 1:10 am
Forum: ADSL connections
Topic: ADSL issues Unanderra Exchange 26/11/2015 ???
Replies: 1
Views: 1032

ADSL issues Unanderra Exchange 26/11/2015 ???

Are there any current issues with the Unanderra (NSW) exchange that would be causing my router to be able to see line sync but not to be able to connect?

Lawrie
by Lawrie
Sat Nov 21, 2015 9:45 am
Forum: Mobile services
Topic: Change of Plan not implemented
Replies: 7
Views: 2202

Re: Change of Plan not implemented

I had a call from Exetel yesterday and follow up emails to assure me that my Change of Plan will go ahead at the end of this month and will be back dated to when I first requested it. Thank you Exetel you have restored my faith in your Brand. On top of this, it was brought to my attention that new m...
by Lawrie
Thu Nov 19, 2015 9:48 pm
Forum: Mobile services
Topic: Change of Plan not implemented
Replies: 7
Views: 2202

Re: Change of Plan not implemented

This issue has not been addressed to my satisfaction.
I was told that nothing could be done then I was told yes it would be looked after, but nothing has been done and now my emails to residential sales are not being replied to.
What do I have to do?

Lawrie
by Lawrie
Sun Nov 01, 2015 4:26 pm
Forum: Mobile services
Topic: Change of Plan not implemented
Replies: 7
Views: 2202

Re: Change of Plan not implemented

thanks muchly :-)
by Lawrie
Sun Nov 01, 2015 2:10 pm
Forum: Mobile services
Topic: Change of Plan not implemented
Replies: 7
Views: 2202

Change of Plan not implemented

I requested a change of plan for one of my mobile phones in August that I thought would come into play on September 1st, but the change has not been implemented. My User Facilities, Change Plan page for that phone lists that there is a change of plan requested "You have already requested for a Plan ...
by Lawrie
Wed Jan 07, 2015 10:45 am
Forum: Web site
Topic: Exetel Website in IE11
Replies: 1
Views: 2377

Exetel Website in IE11

Why does the Exetel website render so terribly when using IE11? Drop down menus that hide behind other graphics and don't stick open when you select them, makes it hard to use on my Windows tablet....... Is it a fault with the website or a limitation of the browser? I don't really went to install an...
by Lawrie
Fri Nov 21, 2014 4:54 pm
Forum: NBN and other Fibre Services
Topic: UNI-V voice service
Replies: 17
Views: 6467

Re: UNI-V voice service

Can you please advise if UNI-V phone services are now available from Exetel on NBN???
by Lawrie
Mon May 05, 2014 10:41 pm
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 20949

Re: 4G

James wrote:
There is no free traffic with the current 4G plans.
It looks like the NEW new plans do include Social networking data as free traffic?

Lawrie
by Lawrie
Mon Apr 21, 2014 8:57 am
Forum: Member facilities & usage meter
Topic: Mobile Phone Data Usage calculations wrong for LAST MONTH
Replies: 6
Views: 3669

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

Thank you guys - looks much better now!!!

Lawrie
by Lawrie
Thu Apr 10, 2014 9:12 pm
Forum: Member facilities & usage meter
Topic: Mobile Phone Data Usage calculations wrong for LAST MONTH
Replies: 6
Views: 3669

Re: Mobile Phone Data Usage calculations wrong for LAST MONT

I am referring to the Exetel Customer Mobile Phone Meter - last months usage.
by Lawrie
Thu Apr 03, 2014 8:37 pm
Forum: Member facilities & usage meter
Topic: Mobile Phone Data Usage calculations wrong for LAST MONTH
Replies: 6
Views: 3669

Mobile Phone Data Usage calculations wrong for LAST MONTH

there appears to be a problem with the way the new usage graph is calculating the total data usage for LAST months mobile phones If you see the example below (and similarly for all my family mobile phones) the billable data usage was 649.82 MB but the total is only 178.70MB Qty. Usage Total Units Us...
by Lawrie
Sun Mar 02, 2014 8:51 pm
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 20949

Re: 4G

:cry:
by Lawrie
Sun Mar 02, 2014 12:35 pm
Forum: Mobile services
Topic: 4G
Replies: 32
Views: 20949

Re: 4G

Yipeee !!

Optus has rolled out 4G to some parts of Wollongong and the Illawarra Region..........
can you please advise do the 4G plans have the same Data exclusions as the old 3G plans with respect to traffic to Social media sites like Facebook being free?

Lawrie
by Lawrie
Thu Feb 27, 2014 8:07 pm
Forum: ADSL connections
Topic: ADSL Speed issue
Replies: 9
Views: 36774

Re: ADSL Speed issue

What does this site give you?
http://adsl2exchanges.com.au/
Your Results
Line of Sight: 534 m
Estimated Cable: 854 m
Estimated Attenuation: 12
Estimated Maximum Speed: 22000