Exetel customer help forum

All my best wishes and prayers of love and hope are extended to the people of Sri Lanka, especially those impacted by the Easter bomb attacks.
I hope all Exetel staff are safe and well...

Lawrie

Can you please explain what "enhanced security and fraud protection" means to us as end users?

Are there any current issues with the Unanderra (NSW) exchange that would be causing my router to be able to see line sync but not to be able to connect?

Lawrie

I had a call from Exetel yesterday and follow up emails to assure me that my Change of Plan will go ahead at the end of this month and will be back dated to when I first requested it. Thank you Exetel you have restored my faith in your Brand. On top of this, it was brought to my attention that new m...

This issue has not been addressed to my satisfaction.
I was told that nothing could be done then I was told yes it would be looked after, but nothing has been done and now my emails to residential sales are not being replied to.
What do I have to do?

Lawrie

thanks muchly

I requested a change of plan for one of my mobile phones in August that I thought would come into play on September 1st, but the change has not been implemented. My User Facilities, Change Plan page for that phone lists that there is a change of plan requested "You have already requested for a Plan ...

Why does the Exetel website render so terribly when using IE11? Drop down menus that hide behind other graphics and don't stick open when you select them, makes it hard to use on my Windows tablet....... Is it a fault with the website or a limitation of the browser? I don't really went to install an...

Can you please advise if UNI-V phone services are now available from Exetel on NBN???

James wrote:
There is no free traffic with the current 4G plans.

It looks like the NEW new plans do include Social networking data as free traffic?

Lawrie

Thank you guys - looks much better now!!!

Lawrie

I am referring to the Exetel Customer Mobile Phone Meter - last months usage.

there appears to be a problem with the way the new usage graph is calculating the total data usage for LAST months mobile phones If you see the example below (and similarly for all my family mobile phones) the billable data usage was 649.82 MB but the total is only 178.70MB Qty. Usage Total Units Us...

Yipeee !!

Optus has rolled out 4G to some parts of Wollongong and the Illawarra Region..........
can you please advise do the 4G plans have the same Data exclusions as the old 3G plans with respect to traffic to Social media sites like Facebook being free?

Lawrie