Exetel customer help forum

Exetel apologies for the delayed response here. However if you have already emailed to residentialsupport@exetel.com.au , provide the ticket reference number. If not send an email with all the tests results you have performed and provide here the ticket id, so we could check this for you and reply ...

Hi, I've recently been experiencing massive amounts of packet loss on my 100/40 FTTN NBN connection. It is prevalent all throughout the day, but is worst during the afternoon and evening in online games such as Team Fortress and Counterstrike, that have servers based in Sydney. In testing tonight, I...

Down in Orange as well.

Thanks paulp,

what sort of lead time do I need to give? If I get the have phone connected on day 1, and submit a relocation form, how long should I expect the transfer to take?

Allen

Hi, I currently have an Exetel Naked ADSL2 + VOIP setup, and will be moving to a new house in a few months time. What is the procedure for moving the Exetel service to the new house? I presume I need to cancel the current plan, get the telephone line connected at the new place, then request a new pl...

Hi, I am in regional NSW (Orange), and would like to change over to Naked ADSL, but am reluctant to do so at the moment because the only DID numbers available are in capital cities. There has been some references to Exetel possibly providing regional DID numbers in the future. Is there any idea on e...