Exetel customer help forum

G'Day All, Just made the jump back to Exetel after too (forced) years with Optus. For the first time in a while I have gone for a non naked DSL service, primarily I guess due to the fact that Exetel no longer provide them. So here I am on a great plan AZ-1TB and have a full fixed line. Unfortunately...

Hello All, I am moving appartments in Melbourne CBD (Collingwood Exchange) to Docklands. I am currently on a NF/23NOTEL (70GB Peak and 60GB offPeak) Peak Period Option: 12:00pm - 12:00am - Monthly Access Charge: $60.00 I have been with Exetel for years now and am happy with the service. The Self Ser...

BTW, why does this forum dies every 5 minutes?! You offer no phone support and your support forum is dead most of the time! Not for me. From either my work connection or from my Exetel connection from home. Although I would reasonably expect a forum DB to struggle if it gets hammered @ peak times (...

Thank you for the update guys.

1) All plans will have their peak time download allowance increased.

Can you tell us by what % our peak download allowance will increase?

Sweet. I can live with that for the extra download.

Thanks mate.

Is there an Exetel employee with knowledge of plans that can comment on my post above?

This is something I have done now. the new plans are great value no doubt but it does depend on your situation if it matters or not, I'm on an older plan and never hit my limit so the extra download wouldn't matter, I do get a lot of other inclusions like VoIP calls, SMS etc that make the plan real...

This is something I have done now.

Hello All, I thought I would share some recent experiences of mine in the hope that others are / do not experience the same. I have been with Exetel for a couple of years now and I can not fault the ADSL service or in the main the customer service either. I signed up to what was a great plan: Plan T...

Amusing that no one seems to have an opinion! =;-)

Hei All, I have been with Exetel well over a year now and am a happy bunny. A testament to that is really how little I have had to visit these forums for support. A while back I had a connection issue with my PS3 dropping its link to the PSN, which William C sorted for me with no hassle. However ......

In response to the email I received today. I would personally be against this. Things (i.e. online gaming) are considerably slower during the off peak period. Given I work and only get the chance to play at weekends (an am either out or in bed between 12-2am) anything that cuts into the peak period ...

I have to comment on the post above regarding the language / tone used in newsletters and communications. I personally find the straightforward and what appears to be honest, language and tone extremely refreshing. As a former PM within a large Telco in the UK, there are certain companies that could...

Thank you!

Hello All, I am sure this is posted in the wrong section (apologies to moderators) however I struggled to find a nice comfy spot for it. I have a naked ADSL 2 service, hence I ended up here. Is it possible to have my IP address resolve to a domain name? I have not purchased the domain name yet but w...