Exetel customer help forum

I must admit I'm having trouble trying to keep up with changes. Last week, I got an email telling me that the plan I have been on for years is ceasing and if I want to stay I need to pay and extra $5. So, taking the hint, I went to the plan page and opted to change over to a new plan for a few more ...

I agree that customers who may be pensioners should be given the opportunity to receive any possible discount. 1) What is a 'pensioner' and how can this be qualified on an on line order form? I think that the standard meaning for 'pensioner' can be easily applied. A person in receipt of a Centrelink...

I certainly have no issues with this change.

I think Exetel have been very fair to we customers, we need to be flexible in our usage too.

This is not an unreasonable change. Well, that's what I think.

Peter B (Toowoomba Qld)